Trinity & Bowthorpe Medical Practice
1 Trinity Street, Norwich, Norfolk, NR2 2BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by James daniels - Posted on 21 June 2024
After recent surgery, medication was advised to change. Contacted surgery by form and was informed they had not received from consultant so had closed query. Opened another form sending the consultants form. Heard nothing . Rang next morning informed that the surgery had only been open 15 minutes and I should phone back later. Sent another form requesting the tablets again and an ecg for my heart. The only correspondence back was to inform me it would take 10days to process my form nothing about ecg. Although they are maybe correct that on my discharge the hospitial should have supplied 14 days of tablets, the attitude is well you sort it, if you are not well enough that's your fault.
Visited June 2024
Review titled Trinity & Bowthorpe Medical Practice
Replied on 21 June 2024
We are sorry that have had cause to send in negative feedback, a member of our team will be contacting you shortly to discuss.
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Review titled Consistently poor care.
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2023
The care I have received from this practice has been consistently poor. Every time I have spoken to a doctor, they have completely ignored the actual issue to hand and recommended weight loss, no matter how comedically irrelevant it is or how many times I try to steer them back on track. In an average appointment, I am lucky to get two sentences about the thing I actually asked about, and usually end up having to go and do my own research, which makes me wonder why I keep bothering to come back. Absolutely do not recommend. I hope that they consider some more weight-neutral approaches to medical care, or at the very least listening to their patients and getting back on topic when repeatedly requested, but frankly I do not have high hopes.
Visited November 2023
Review titled Trinity & Bowthorpe Medical Practice
Replied on 13 November 2023
Dear Patient Thank you for taking the time to leave feedback and we are sorry that you have received a poor experience. In order for us to investigate the matter further, correct the issues you have raised and for us to learn lessons, could we kindly ask you to complete a feedback form via our practice website to enable to fully understand the details and to review our practices.
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Review titled Great if you live in Bowthorpe but...
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2023
I joined this practice (Trinity Street) because it is local and I can walk to it in 10 minutes as I don't own a car. Every time I try and make a GP appointment now they offer it at Bowthorpe - which is very hard to get to from here (£10 each way in a taxi or 4 buses). To get one locally there is often a several week wait. The same with flu jab - I was sent a text offering it - but it's only available to under 60s in Bowthorpe.
Visited October 2023
Review titled Trinity & Bowthorpe Medical Practice
Replied on 13 November 2023
Dear Patient Thank you for taking the time to leave feedback and we are sorry that you have received a poor experience. We often offer the next available appointment which in some cases may be at our sister surgery but we always have appointments available at both sites but the wait may be longer. Flu vaccinations were offered at both sites but the Saturday clinics we offer are at Bowthorpe due to the sheer numbers of patients and the parking available. We have experienced shortness of staff in recent months but please rest assured appointments are available at out Trinity Street Surgery.
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Review titled Very helpful and effective
Rated 5 stars out of 5
by Dan - Posted on 28 April 2023
Had flu-like symptoms, which developed and I lost my sense of balance. The GP (phone consultation) was quick to respond, thorough, and efficient - the medication was effective. A very good experience!
Visited April 2023
Review titled Trinity & Bowthorpe Medical Practice
Replied on 13 November 2023
Dear Patient Thank you on behalf of all the Partners and staff at Trinity & Bowthorpe Medical Practice for your kind comments regarding the service you have received by our Practice. It is important to us to have feedback from patients, and great to know when they feel we are providing a good service. Your comment will be passed on to all the GPs and staff.
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Review titled Harassment.
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
GPs are no problem , but after requesting that receptionists do not send me invitations to clinical trials and invitations to vaccinations which I’ve already had the harassment continues with a request to send my weight to them . I’m not a frequent visitor and already have a respect form in place . I suggest they concentrate on those people who need them .
Visited March 2023
Trinity & Bowthorpe Medical Practice has not yet replied.
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Review titled Not good on this occation
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2023
Went to Wessex St Eye specialist for a cateract on Tuesday. Whilst there the took my book pressure and it was way too high and told me to go straight to the doctors for another pressure test and consultation. I went straight to the doctors and explained the seriousness of the situation that Wessex St stated I must go straight away. The young lady went away to talk to somebody and after looking on screen said an appointment cannot be made until 1415 on Monday the 9th. Just hope this will be OK as they were so insistent I sore a Doctorp/nurse straight away.
Visited January 2023
Review titled Trinity & Bowthorpe Medical Practice
Replied on 05 January 2023
Dear Patient Thank you for providing feedback on your recent experience in obtaining an appointment and we are sorry to hear of your concern regarding your blood pressure. In order for us to review your feedback further could we please ask you to contact the surgery to confirm your appointment and ask to speak with the Reception Manager.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
This Practice must be the best Practice in Norwich. They respond so quickly to online requests for appointments and medication requests. Also the Receptionists are polite and helpful.
Visited August 2022
Review titled Trinity & Bowthorpe Medical Practice
Replied on 22 August 2022
Dear Patient Thank you on behalf of all the Partners and staff at Trinity & Bowthorpe Medical Practice for your kind comments regarding the service you have received by our Practice. It is important to us to have feedback from patients, and great to know when they feel we are providing a good service. Your comment will be passed on to all the GPs and staff.