Trinity Medical Centre
1 Goldstone Villas, Hove, East Sussex, BN3 3ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible after the merge
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Cannot get any appointments in advance. Requested a long appointment for an in person medical form that needs to be filled out and was booked for a telephone appointment instead! Staff take no responsibility and do absolutely nothing to help rectify the situation. Even when calling at 8:30 on the dot it is impossible to get through and I have to keep calling a minimum of 200 times. So many practice rooms and GPs and yet it is impossible to get an appointment and some reception staff are so rude.
Visited April 2023
Review titled Trinity Medical Centre
Replied on 20 April 2023
Thank you for your feedback. We are sorry to read that you are not happy with the level of service received. Unfortunately, as you have left your comment anonymously, we are unable to look in to this in the detail that we would have like to. We would invite you to contact the practice to discuss further. We will then be able to investigate and respond to the points that you have raised.
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Review titled Reception
Rated 4 stars out of 5
by Anonymous - Posted on 29 April 2023
I just wanted to write a quick thank you for the kindness and never ending patience of the Prescription Team. They are all so lovely, even when they’re crazy busy. I’m not an easy customer, and I need different medications all the time. The Team never make me feel bad for bothering them, and they’ll patiently listen to my little panics and go over and above to get me sorted. When I hear other people moaning about their surgeries, I’m always proud to be looked after by the Trinity Medical Centre, and very grateful x
Visited April 2023
Review titled Trinity Medical Centre
Replied on 02 May 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Awful receptionist and phone appointment system
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Had to wait 3 weeks for a phone appointment booked for 10:10. The day comes, I'm riding back from the gym to make sure I'm available for the call...doctor rings at 9:09 and I miss it as I'm on my bike. All messages about the appointment say keep half ab hour either side free, which would be 9:40 to 10:40. Itill haven't heard by midday so I ring Trinity, after a 40 minute wait I get told I'll have to book another appointment for three weeks time. After some complaining on my side the receptionist said she'll pass a message on the the GP, now I have to wait at home for the rest of the day with my phone glued to my hand on the off chance the GP calls, and if the GP.doesnt call, I have to wait another three weeks. Absolutely dreadful system that punishes the customer for the GP's mistake.
Visited October 2022
Review titled Trinity Medical Centre
Replied on 16 November 2022
Thank you for your feedback. We are sorry to hear that you feel we are not giving you a satisfactory level of service. We would invite you to have a direct conversation with us so that we can respond to your complaint personally. You can contact the practice via the website by clicking on the 'contact us' tile.