Trinity Medical Centre
1 Goldstone Villas, Hove, East Sussex, BN3 3ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent help
Rated 5 stars out of 5
by Stephen K Rollings - Posted on 24 November 2023
I have been a patient of Trinity Medical Centre ever since the Centre took over Hova Villas Surgery. In all that time I have found both both doctors and other staff to be excellent. One hears stories of people waiting ages for an appointment, of rude receptionists and general indifference to patients. Not so with Trinity. I have never experienced any such problems. However, it takes two to tango. If the patient has an initial aggressive attitude, don't expect tea and sympathy. Treat as you would be treated.
Visited November 2023
Review titled Trinity Medical Centre
Replied on 28 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Wonderful Service
Rated 4 stars out of 5
by Myndie Hararah - Posted on 04 November 2023
The Trinity Staff has been very helpful and kind in my experience. The Doctor(s) have been very professional and helpful, and I was grateful to be seen to do quickly… my only negative input is regarding the decibel levels of radio/music/news that is way too loud in the waiting areas. The noise level was oppressive, and hurtful. I am certain some might like it, but overall, and especially when one is unwell, sound can create further anxiety. Especially unpleasant sound as subjective as that is… you might want to consider a more gentle approach to your waiting rooms because you have very different age groups with different conditions. It was hard for me in my other feedback because my response is nuanced and I feel very positive about your medical staff and your admin from my current experience, but your waiting room was ridiculous. If you had an autistic person waiting in that overbearing environment they are sure to have an episode. I am sure you could find a more neutral and gentle approach for your patients whilst they wait to be seen. It was a painful waiting experience for me and I am not being dramatic. Even if you turn down the decibels that would help. Anyway, other than that, thank you you for your good service and wonderful team.
Visited November 2023
Review titled Trinity Medical Centre
Replied on 06 December 2023
Thank you for taking your time to comment on your experience at Trinity Medical Centre. We are really pleased to hear that your experience with our staff was positive. We were sorry to hear that you found the radio too loud in our waiting room and I am grateful that you have bought to our attention your concerns regarding this. As a result of your comment, we have spoken to staff who will monitor the sound levels in the waiting room to keep them at a more comfortable level which will hopefully create a much more pleasant experience for patients in the future. Many thanks, Trinity Medical Centre
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Review titled Super Service
Rated 5 stars out of 5
by Stephen K Rollings - Posted on 24 November 2023
I have been a patient of Trinity Medical Centre in Hove since the Centre took over Hova Villas Surgery. In all that time I have found both doctors and staff to be excellent. One hears stories of people waiting ages for an appointment, of rude receptionists and general indifference to patients. Not so with Trinity. I have never experienced any such problems. However, it takes two to tango. If the patient adopts an initial aggressive attitude, don't expect tea and sympathy. Treat as you would be treated
Visited November 2023
Review titled Trinity Medical Centre
Replied on 28 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Excellent Practice!
Rated 5 stars out of 5
by Lauren Cole - Posted on 26 October 2023
This practice is amazing. I have neen a patient for 7 yrs and have zero complaints. The econsult sytem works so well, dfollow up appointments/phone calls are prompt. The reception staff are always friendly and helpful and so are the doctors and nurses. Considering how underfunded the NHS is generally and the pressure staff must be under, they do a great job!
Visited October 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Great care and efficient staff
Rated 5 stars out of 5
by Oli P - Posted on 15 September 2023
Been somewhat unwell on and off the last year and every time I have been offered an appt quickly with very good doctors and nurses. Very impressed.
Visited September 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Very poor service level
Rated 2 stars out of 5
by Andrew - Posted on 21 September 2023
Such a shame that a previously fantastic surgery has gone downhill to the degree that Trinity Medical Centre has - I can only attribute this to my experiences since the merger has taken place. It has taken several emails, telephone calls and now 3no separate visits to get a medical report that you have to pay £100 for the privilege of and then they refuse to accept payment because it was a cheque that I tried to pay with - they would only accept card or cash but did not identify this prior to my attending to collect the certificate. I had no alternative but to leave empty handed and will have to return yet again. This whole process has taken about 4 weeks, involves a minimal amount of work and they even declined to put my name on the report and said I would have to do that myself. I felt sorry for the receptionist who was very apologetic and appeared somewhat embarrassed by the situation. Come on Trinity Medical Centre, you were great once.
Visited September 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. Unfortunately, as you have left your comment anonymously, we are unable to look into the detail as we would have liked to. We would invite you to contact the practice to discuss further. As we have been unable to identify the circumstance you describe and the review is anonymous, we are wondering if you have the correct Trinity Medical Centre as there are quite a few of us out there. To clarify for others reading this feedback, If you request for a doctor to complete a form for you, this is not considered by the NHS as essential NHS work and therefore has to be done in the doctors private time so as not to interfere with the usual running of the surgery. Due to the GP’s heavy workload, we recommend you allow 6-8 weeks for the completion of any form. This is because in order to complete even the simplest of forms the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the patient and the doctor.
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Review titled Great practise, just one thing…
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I have had really good experiences here, I can always get an appointment and the staff are all friendly and compassionate. My only complaint is to please sort out the hold music on the phone, it’s so awful and tinny and changes volume constantly. I guarantee you’ll have happier people getting through to you on calls if they don’t have to listen to it!
Visited July 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team and we will look at options for the hold music on the phone lines.
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
My son saw a lovely paramedic practitioner. My son is autistic and when he came home he said why do people pay for private healthcare when you have such a good service at the surgery. I said I know we are very lucky having this practice down the road from us. Thank you trinity medical
Visited July 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Bianca Mckee - Posted on 25 May 2023
The service provided at this gp surgery is outstanding. The reception team always go above and beyond to help me and they are always polite and friendly. The Drs that I have had the pleasure with being seen by are always empathetic, considerate and knowledgeable. The nurses are also so kind and understanding no matter how embarrassing you may find a situation The whole team makes you feel that you are listened to, respected, and welcomed. I would highly recommend this practice
Visited May 2023
Review titled Trinity Medical Centre
Replied on 05 June 2023
Thank you for your feedback, we really appreciate these comments. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Fantastic friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
I have been coming to the practice for my travel vaccinations and have been seen by 4 nurses and at least 2 reception staff. Every single person I have spoken with in the surgery has been so kind, friendly and accommodating. I have been very grateful for the absolutely wonderful staff in the surgery, thank you!
Visited May 2023
Review titled Trinity Medical Centre
Replied on 05 June 2023
Thank you for your feedback, we really appreciate these comments. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.