Trinity Medical Centre
1 Goldstone Villas, Hove, East Sussex, BN3 3ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5 Star Service
Rated 5 stars out of 5
by Bob - Posted on 10 July 2024
I have just moved from Portslade medical centre to the Trinity Medical centre Cannot tell how much better the service and efficiency of trinity is over my old medical centre Was seen straight away and it was outstanding service all around Well done guys
Visited July 2024
Review titled Trinity Medical Centre
Replied on 11 July 2024
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Excellent GP Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I have been continually appreciative and impressed by the level of care and efficiency of Trinity Medical Centre and their staff. I attended a sensitive appointment today and the GP was really thorough in both her examinations and questions, made me feel at ease, I didn't feel rushed out the door, and she gave great advice. I moved to the area in the summer and have used them for a range of one-off health issues and vaccinations since. I have always been able to get an appointment when I need one, their GPs are thorough and friendly, and their reception staff go above and beyond. Their flu vaccination clinics run like clock-work and I was in and out in 2 minutes. In my experience, Trinity Medical Centre are the gold-standard of GPs and I wish other surgeries would take note and follow their example.
Visited June 2024
Review titled Trinity Medical Centre
Replied on 11 July 2024
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Truly awful experience from start to finish
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
This surgery seems to deliberately make life difficult for patients, including vulnerable individuals. For some reason, they are averse to online appointment bookings - despite the technology being in place to do so. I have queried if/when online appointments are available and just been told "they are sometimes available" with no further clarity. So instead, if you need to make an appointment then you either have to fill in an online form via an NHS website (only suitable for non-urgent requests) or wait 30+ minutes to speak to someone over the phone. I've found the reception staff unfriendly during interactions with them. Once I was successful in securing an appointment, this was then delayed for over 30 minutes - with no apology or explanation.
Visited May 2024
Review titled Trinity Medical Centre
Replied on 17 June 2024
Thank you for your feedback. We are sorry to hear that you feel we are not giving you a satisfactory level of service. We actively encourage patients to use our online access services. We also have a call back option on the phones so patient no longer have to wait on hold for the next available Receptionist. As you have left this anonymously we are unable to investigate further. We would invite you to have a direct conversation with us so that we can respond to your complaint personally. You can contact the practice via the website by clicking on the 'contact us' tile or via email which can be found on the homepage of our website.
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Review titled Great Practice
Rated 5 stars out of 5
by Jillian Foley - Posted on 10 May 2024
Having suffered for the past three weeks with a cough and cold and feeling faint on standing up rang the surgery and was prescribed anti biotics which seem to have a good effect. Am now feeling so much better and am grateful for the lady GP I spoke to who was so sympathetic and helpful. Thank you so much.
Visited May 2024
Review titled Trinity Medical Centre
Replied on 13 May 2024
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Lovely, caring and efficient surgery
Rated 5 stars out of 5
by Jan - Posted on 16 July 2024
I needed to have some antibiotics very quickly and my nearest pharmacy was not very helpful to say the very least. However, the pharmacist at Trinity was absolutely brilliant! :-) She was so wonderfully helpful, efficient, professional and kind, and she gave me the medication I needed! Thank you Trinity! :-)
Visited April 2024
Trinity Medical Centre has not yet replied.
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Review titled Good practice
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2024
Everything went well overall. Only a minor thing, when I arrived for my appointment, I followed the instructions of the sign at the entrance, which said "Please sit and wait to be called". I waited for a while and when I realised the time of my appointment had passed and I wasn't called, I went to the reception and I was told that I should have checked in first. I think it might be helpful to have a sign that invites people to check in, because there was no way people could known otherwise. Not having checked in resulted in me waiting for more than 1h until the clinician was kindly available to see me outside the time of my appointment. I really appreciated this, however I do think that none of this would have occurred if I was made aware of having to do the check in in the first place. It can't be assumed that patients who do not attend the practice regularly know that they have to check in on arrival, especially when the first thing you see at the entrance is a sign that invites you to simply sit and wait, without mentioning any check in. It would be helpful to include an invitation to check in on that sign for those who don't know. I also have to say that every staff member I spoke to about this was very understanding and tried to problem solve the situation, which I very much appreciated.
Visited March 2024
Review titled Trinity Medical Centre
Replied on 19 April 2024
Thank you for your feedback. We have looked into your feedback regarding the signage as patients enter the GP surgery, and what to do if you have an appointment and we currently have two signs with instructions. On the right hand side where the queue is formed for reception we have a sign that states 'Please wait here until called' and on the left hand side we have a sign that states ' If you have an appointment please use the check in screen' with an arrow pointing to the check in screens. We have been unable to locate a sign that suggests 'Please sit and wait to be called'. We will discuss and consider whether the signs need to be clearer but we hope that this response has cleared up any confusion for yourself and others who might read this.
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Review titled Thank you to the Wound Dressing Nurse Team
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
My son has received excellent service from the wound dressing team at the practice. His wound has now completely healed following a consistent and professional service and support from the nursing team. Thank you for your help, patience and support.
Visited March 2024
Review titled Trinity Medical Centre
Replied on 28 March 2024
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team
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Review titled Can’t be relied on
Rated 2 stars out of 5
by Don’t rely on them - Posted on 28 March 2024
I was asked to fill out an online ADHD test sent from my doctor as well as send referral documents back to be referred. A month had passed since I sent everything across and then I get a text saying I’m missing documents. I phoned up to query this as everything that was needed was sent and was told the admin team only sent one of the documents to my doctor, as for why, they didn’t say. That was a month ago, I tried emailing to chase and they said that as I had not long spoken to someone there was no need. Here we are nearly a month later and still they haven’t sent the documents to my doctor. I am also waiting on confirmation of another referral from the first week of January and still nothing. Some doctors are really good. Others are slow and the admin team are terrible.
Visited March 2024
Review titled Trinity Medical Centre
Replied on 28 March 2024
Thank you for your feedback. We are sorry to hear that you are experiencing the above issues. As you have left the feedback anonymously we are unable to investigate further. We would invite you to have a direct conversation with us so that we can respond to your complaint personally. You can contact the practice via the website by clicking on the 'contact us' tile, alternatively an email can be sent.
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Review titled Impossible to log in
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2024
I've tried and tried to log in and it's frustrating and impossible .can't phone for prescription request and impossible to do on the internet . Just given up . If you get to see a GP they are very nice but trying to do anything on line is just awful . Frustrating and annoying .
Visited January 2024
Review titled Trinity Medical Centre
Replied on 23 January 2024
Thank you for your feedback. We are sorry to hear that you are experiencing the above issues. As you have left the feedback anonymously we are unable to investigate further. We would invite you to have a direct conversation with us so that we can respond to your complaint personally. You can contact the practice via the website by clicking on the 'contact us' tile, alternatively an email can be sent.
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Review titled Amazing surgery
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
I moved to Trinity surgery from another (very poor) surgery in Brighton a little while ago and have been amazed by how much better the care they offer is. The receptionists are consistently kind and friendly on the phone- I’ve always hated ringing the doctors but it’s made it so much easier. Every doctor I have seen has been thorough, respectful and clear. The surgery is clean, well organised and is a pleasant place to be. It really has meant the world to have a surgery I now feel I can trust, when I know they are working with challenging systems and skeleton budgets.
Visited January 2024
Review titled Trinity Medical Centre
Replied on 03 January 2024
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.