Trinity Surgery
29 St. Augustines Road, Wisbech, Cambridgeshire, PE13 3UZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New Patient appointment
Rated 2 stars out of 5
by Amanda - Posted on 10 May 2024
I visited the practice today to try and arrange an appointment with a GP to discuss the transfer of my hospital referals as I have just moved from Wales. I was advised that I was unable to make an appointment as i would have to call on Monday (today being a Friday) to speak with a doctor to discuss the transfer, but could only discuss one condition at a time. As I currently have a number of health issues this seems very time wasting for both the doctor and myself. Very fustrated by the lack of understanding, that I am just trying to get my medical care put in place.
Visited May 2024
Review titled Trinity Surgery
Replied on 15 May 2024
Thank you for bringing this to our attention. Following further correspondence sent directly to the practice, we are pleased to have had the opportunity to resolve the matter to your satisfaction.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Clare Coleman - Posted on 26 April 2024
I jad been having pain in my chest for a while and a really bad cough I called up and got to see one of the nurses that got me to do a sputum test and booked mw in for a chest xray this was all done within 3 days got results back and now have the medication needed to get better
Visited April 2024
Review titled Trinity Surgery
Replied on 29 April 2024
Dear Clare Thank you for taking the time to provide this feedback which will be shared with the team. I hope you feel better soon. Regards Helen Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
I have been a patient here for many years. After one hiccup last year, which wasn't the GPs fault, the service here is impeccable.. I needed to speak to a GP today, so I submitted a request online. Within an hour, I had a call back and spoke to a Gp who was empathetic, reassuring, compassionate, and professional, she listened and was able to give me valuable feedback, her 'bedside' manner was beyond perfect. Thank you
Visited January 2024
Review titled Trinity Surgery
Replied on 29 January 2024
Thank you so much for your feedback. We are glad to hear that you are pleased with the service that you have received.
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Review titled Excellent Service
Rated 5 stars out of 5
by Alan Ogston - Posted on 13 August 2022
My wife and I are new to the area, and based on recommendations decided to register at the Trinity Surgery. We downloaded the forms and took them to the surgery about 2:30 on Friday afternoon, all was in order and I mentioned that I need three items I had run out off. The friendly and helpful receptionist said she would see if they could sort something out for me, and we left. At 15:07 I received a text message to say that my prescription had been emailed to the pharmacy of my choice. I had expected on previous experiences that it would take a few days, so we were very impressed. The next morning, Saturday, we received a letter each confirming that we had been accepted as patients. I cannot think of any way in which the service received could have been bettered. Amazing. Thank you.
Visited August 2022
Review titled Trinity Surgery
Replied on 15 August 2022
Thank you very much for taking the time to comment on the service you have received. This will be shared with the team.
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Review titled Life savers
Rated 5 stars out of 5
by Christine Johnman. - Posted on 05 September 2022
If it wasn't for staff at the surgery I would have been so poorly but they looked after me so well specially after my cancer they are kind and understanding from the receptionists to the nurses and doctors. Thank you .
Visited August 2022
Review titled Trinity Surgery
Replied on 13 September 2022
Thank you for your very positive feedback on the treatment and care which you have received. Your comments will be shared with the whole team. Helen Clayton Practice Manager