Triveni Pms
Escreet Surgery, Escreet Grove, Woolwich, London, Greater London, SE18 5TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 40 minutes to be seen due to nurse unfairness
Rated 1 star out of 5
by MRS Lespez - Posted on 24 December 2024
Had a 15-minute Appointment scheduled and a fellow patient had one after mine. But somehow the nurse decides that the appointment after ours is more important and that person is seen before either of us and is a double appointment. What practise of treating patients fairly does that fall under? It is completely unacceptable to treat us this way. We also have jobs and families that rely on us being where we need to be on time and to do this to patience shows a lack of empathy, respect and fairness and the nurse needs to explain that decision and why it was made. I am very upset by this and want an explanation.
Visited December 2024
Review titled Triveni Pms
Replied on 24 December 2024
Dear Mrs Lespez I am sorry to hear that you were unhappy with your recent visit to the Triveni PMS practice. We take all comments seriously and we will look into this and will write to you directly after we have looked into this and let you know the reason behind why this happened. I would just like to add that when you are visiting the surgery in the future and are unhappy with the service, please ask the receptionist to speak to either their Team Leader, the Practice Manager or her Assistant and then this situation could have been addressed immediately, one of us is always available at the practice. Kind regards
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Review titled Extremely unhappy
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
The surgery is very contradictive states one thing then the receptionist is telling you something completely different, if the surgery doesn’t intend on contacting you within the time scale they have stated then they need to change there response emails. People are waiting around all day for phone calls that never come because the response email states that they will get a response by this time and date yet don’t, it’s a joke! Needs to be sorted out !!
Visited June 2023
Review titled Triveni Pms
Replied on 13 June 2023
Dear Anonymous, we are sorry to hear that you had a bad experience. We, as a practice, reply to all telephone call requests on the day. With regard to e-Consult you should be contacted by a staff member to advise when a clinician will contact you. I am sorry to hear that this did not happen in your case. If you would like to either contact the surgery via e-Consult or write to the surgery and address your request to the Practice Manager or Assistant Practice Manager we can investigate how this did not happen in your case. At Triveni we do take all comments on board and will try our best to correct and learn from any negative feedback that we receive. We look forward to hearing from you in this case.
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Review titled Excellent practice
Rated 5 stars out of 5
by Andrew Roberts - Posted on 06 June 2023
I have to visit the practice frequently due to some on going and serious issues. The doctors and surgery staff are extremely helpful, treat me like a grown up and are always professional, friendly and polite. I have had many doctors in my life and this practice is the best.
Visited May 2023
Review titled Triveni Pms
Replied on 13 June 2023
Dear Patient, Thank you very much for your kind feedback. It is always lovely to hear that a patient is happy with our service. At Triveni PMS all our team work together to try and give our patients the best experience when having to visit their GP. Thank you kindly for your comments.