Trowbridge Health Centre
Hammersmith Fields, Trowbridge, BA14 8LWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
Went in today explained the problem ,and was given an appointment within the hour ,very helpful and efficient
Visited October 2024
Trowbridge Health Centre has not yet replied.
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Review titled Poor telephone service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
Some of the staff are pleasant to speak to but they are few and far between. I've called before to book appointments and had to call the other day to arrange to collect medication which were prescribed by the hosptial and the person I spoke to was rude and unfriendly. I've had the same experience many times before. You have rules in place to treat staff with courtesy but I think this should be the same for patients as well.
Visited December 2023
Trowbridge Health Centre has not yet replied.
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Review titled Excellent support and follow up
Rated 5 stars out of 5
by David C - Posted on 02 August 2023
Clinicians continue to provide excellent support with follow ups, Patient Service Manager very helpful with admin query following discharge - thank you
Visited July 2023
Trowbridge Health Centre has not yet replied.
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Review titled Still room for improvement
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2023
I think the service is a lot better than what it used to be but still has room for improvement. I called up to follow up on a recommendation from my GP for treatments and medication for mental health support. I was offered a telephone consultation on the same day with a specialist as there were limited appointments which I was greatful for. However I was surprised by comments made during my appointment insisting that I wasn't doing enough to manage my mental health. I felt pushed to start explaining my medical history and validate my reasons for calling without being asked this to begin with. The person I spoke to seemed annoyed when I tried to explain my situation. I can appreciate the high pressure staff must be under but I was left feeling dissapointed and discouraged by the service. It's hard enough reaching out for help without feeling like you're being judged just for asking for help.
Visited January 2023
Review titled Trowbridge Health Centre
Replied on 28 February 2023
We are very sorry to hear that your treatment was less than satisfactory. We would encourage you to contact us directly to enable us to look into this incident and resolve your concerns. Trowbridge Health Centre