Trowbridge Practice
18 Merriam Avenue, Hackney, London, Greater London, E9 5NEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an appointment and cannot book in advance
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
Note the surgery does not allow you to book appointments in advance and requires you to call after 8am in the morning for a same day appointment, if available. Our experience is that by the time we call the appointments are often gone and you need to try again the next day. Frustrating when you need to see a GP. Neither does this allow for any advance planning. I've raised this with the practice many times but I am told the policy is not likely to be reviewed any time soon unfortunately.
Visited June 2024
Review titled Trowbridge Practice
Replied on 27 June 2024
Dear Anonymous I am extremely sorry to hear you have been given the impression you cannot book appointments in advance. We have appointments available in advance and we also have a system in place where patients can call in on the day to get a same day appointment. We had many appointments still available on Saturday 8th June 2024. Unfortunately appointments do go very quickly, when appointments are gone on the day, the reception staff will always ask the reason for the appointment so they are able to advise you accordingly, urgent medical needs will always be referred to the duty doctor in call and patients will be called back within 2 hours. Non urgent medical needs will be triaged to the most appropriate service or patients will be advised of the options to book an appointment with the practice. You can pre-book appointments up to a month in advance but unfortunately their is a high demand on appointments and we may not always be able to give an appointment date and time that is convenient to the patient. If you would like to discuss this further please contact a member of the Management Team. Kind Regards The Management Team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Unable to book appointment. No possibility of booking a week or even a month in advance, met with apathy at the front desk when attempting to book an appointment. Unsure how you are supposed to see a Dr. Face to face - seem to deprioritise people who infrequently book appointments. Haven't seen a doctor face to face in several years refered to Dr iq which is also fully booked and incapable of making appointments on.
Visited March 2024
Review titled Trowbridge Practice
Replied on 04 June 2024
We are extremely sorry to hear you have not been happy with your experience at Trowbridge Surgery. We would like to ensure you receive the best care possible and have a positive experience. Please could you contact the surgery to speak to a member of the management team, so we can investigate any concerns you have. Thank You
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
There’s an app, but if you don’t have a specific ailment then you’ll need to call. Lines open at 8am, you’ll be in the phone for 20 minutes and, if you’re lucky, you might get an appointment. Once you speak to a real person, they’ll be short and try redirect you to the app. Resist and ask them to book you in! When you turn up, if you can get the assistants attention (usually they’ll be doing tasks more important than you), you’ll have an appointment. Well done. You made it. Good luck!
Visited May 2023
Review titled Trowbridge Practice
Replied on 04 June 2024
Thank you for taking the time to provide us with feedback. I am sorry your experience at our practice was not as positive as we would hope, I will share your feedback with our team. Please feel free to contact the surgery and speak to a member of the management team If you wish to discuss your concerns further.
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Review titled Can not see a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
The practice is open with no doctors maybe 1 nurse. The seating area is not very clean. When you call you are no. 19 in the queue that's on a Friday morning.
Visited March 2023
Review titled Trowbridge Practice
Replied on 05 April 2023
Dear Patient We are extremely sorry to hear you have not been happy with your experience at Trowbridge Surgery. We would like to ensure you receive the best care possible and have a positive experience. Please could you contact the surgery to speak to a member of the management team, so we can investigate any concerns you have. Thank You
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Review titled Good practice, would recommend
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Very easy to register via Dr iq app rather than with printed forms and rental contracts. Over the last year I have never had a problem getting an appointment, within one week for simple contraception and within one day for pain. The staff are very thorough and knowledgeable, if not particularly friendly, but certainly no rudeness, just efficiency and I can appreciate that in these times of under funding.
Visited September 2022
Review titled Trowbridge Practice
Replied on 17 October 2022
Dear Patient, Thank you for taking the time to write a review. Your positive feedback is greatly appreciated. Trowbridge Surgery Management Team
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Review titled Said I didn't have an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Went for an appointment the receptionist said I am going home all doctors have finished at 430pm. Another man receptionist took over looked me up and did have an appointment she was giving me all false information. Would not recommend this doctors atall.
Visited September 2022
Review titled Trowbridge Practice
Replied on 17 October 2022
Dear patient. We are extremely sorry that you have had a poor experience with the practice. If you would like to discuss your concerns further, please contact a member of the management team at Trowbridge Surgery. Thank You. Trowbridge Surgery Management Team.