Tudor Lodge Surgery
3 Nithsdale Road, Weston-super-Mare, Avon, BS23 4JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled always soughts me out
Rated 5 stars out of 5
by russell federman - Posted on 27 August 2024
i have recently been diagnosed with COPD and was struggling until i was seen by jen and caroline who are specialist respiratory nurses i was so happy as between them i am now able to function so much better and my breathing is easier it is a credit to the whole team at tudor lodge that i can honestly say after being at this practise for over 30 years my wife and my son we have always been cared for and it upsets me how some people treat clinicians once again thank you so much for continuing to care for me and my family
Visited August 2024
Review titled Tudor Lodge Surgery
Replied on 27 August 2024
Thank you so much for taking the time to give us this lovely feedback. We're delighted to know that you're feeling the improvement following treatment and long may it continue! I will make sure the team know about this positive feedback. Many thanks again. Suzie Heller, Practice Manager
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Review titled Fantastic Nurse
Rated 5 stars out of 5
by JBrown - Posted on 08 July 2024
Visited for my teenage daughter. Nurse was absolutely brilliant. She had a great way to get down on my daughters level and making her feel comfortable. Inabling my daughter to talk freely and with confidence. The kind nurse then spent extra time explaining everything clearly. This nurse is an asset to your team.
Visited July 2024
Review titled Tudor Lodge Surgery
Replied on 08 July 2024
Thank you so much for taking the time to leave us a review. I would love to pass this on to the specific nurse. If you would be kind enough to contact me directly to let me know when you attended I can do that. Positive feedback like this is invaluable to the team. I can be contacted at Suzie.Heller@nhs.net Many thanks.
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Review titled Master cameron
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2024
They made mum an appointment 30 mins before mine then was 20minutes late then in my appointment mum asked many questions that did not even get an answer unrecommendable drs surgery
Visited April 2024
Review titled Tudor Lodge Surgery
Replied on 06 June 2024
I would very much like to be able to respond to this. If you would be kind enough to get in touch with me with your details, I would appreciate it. Suzie.Heller@nhs.net (Practice Manager)
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Review titled Picked up on early stage cancer that I ignored
Rated 5 stars out of 5
by Anke - Posted on 01 April 2024
The GP I saw recently picked up on some vague complaint that I mentioned casually and did not feel important. She then suggested I’d have a scan just to check, and to my great shock early stage cancer was detected, for which I am being fast-tracked for surgery in a week’s time. So in my case she may very well have saved my life or has at least improved my chances dramatically. In my experience everyone has been more than kind and helpful at this surgery.
Visited March 2024
Review titled Tudor Lodge Surgery
Replied on 14 May 2024
Thank you for taking the time to feed back to us. I'm pleased to hear you're getting the treatment you need and so glad we helped spot it early.
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Review titled Treatment of elderly people
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2024
My 91 year old housebound mother has been asking for a very long time to have someone come and assess her for pain as she is unable to get to the surgery. She has been promised call backs which never happen and, due to her age (and generation), she doesn’t like ‘to be a nuisance’. Today she was called by the physio and has been offered a knee injection (the knee isn’t the issue- it’s her hip but they said no, she could have a knee injection) but apparently no one can visit her at home to administer it so they booked her an appointment and she needs to organise getting herself to the surgery. The last time she went to the surgery it took 2 people to get her there. She is in so much pain (constantly) that getting in and out of the car is impossible without her screaming. As it happens, I will be visiting her this weekend so will try and get her there, although the last time I tried to get her in my car (about 2 years ago) it was so painful for her that we gave up and she said never again. She constantly tells me that they don’t care about her because she’s so old and they don’t want to bother. She has been with this surgery for about 40 years and I am appalled by the lack of care she is shown. I know that other surgeries will do home visits for steroid injections but she has been told categorically that it’s not possible. I told her this today and she said maybe I should tell the NHS this…so here I am.
Visited March 2024
Review titled Tudor Lodge Surgery
Replied on 14 May 2024
Thank you for taking the time to feed back about your experience. I would like to respond more fully and wonder if you could get in touch with me so we can take some details (after obtaining your mother's consent). We undertake home visits frequently to assess patients but am sorry if your Mum has fed back that she wasn't offered this. It is generally much safer to provide care in the surgery but I'm sure the clinicians would discuss options. Perhaps you could get in touch with me so we can look into this further? Suzie Heller Practice Manager Suzie.Heller@nhs.net
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Review titled Doctor Access
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2022
Today I sent a request to see a Doctor on 'Ask My GP.' I explained my health problem and explained that it was a contributing factor to a poor quality of life. I was not granted that request. A Nurse replied asking me to fill in a Questionnaire regarding my health problem. This will take at least 2 weeks to process and may lead to an appointment to see a Nurse. I have lost faith in this Practice. I can't remember the last time I saw my G.P. and my medication has not been checked for years. I am 77 years old and because of my age I feel that my health problems are of no real concern to this Practice.
Visited October 2022
Review titled Tudor Lodge Surgery
Replied on 31 October 2022
Thank you for taking the time to report your experiences. I would very much like to look into this for you. Could I ask you to please get in touch with me so I can do this? I can be contacted at Suzie.Heller@nhs.net I look forward to hearing from you - we are here to support you and I will help in any way I can.