Turner Road Surgery
The Primary Care Centre, Turner Road, Colchester, CO4 5JRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Turner Road Surgery.
Reviews
-
Review titled Dreadful. Avoid
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
This practice doesn't have the capacity to care for the quantity of people it needs to serve. It is also being run poorly by the current private owners. I spent two days trying to get an appointment, only to be told I could have one in a fortnight. They ignored the request from 111 to provide an urgent appointment. I phoned at 0800 and was 22nd in the queue, when finally answered, there were no further appointments. So there were 21 or fewer appointments available that day?? I have phoned at 0800 for an appointment and been on hold for close to two hours- 48th in the queue. The reception staff are rude and unhelpful. The NHS needs to step in and remove this practice from the current owners and provide more clinicians. Clearly they cannot cope.
Visited February 2024
Turner Road Surgery has not yet replied.
-
Review titled Call answer time is far too long
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Good morning I don't normally complain, but if something could be done about the time in which it takes for the practice to answer a call it would be a massive improvement. I called on the 3rd October 2023 and it took 1hr and 22 mins to answer my call which really isn't good. My wife has also been on the phone this morning for over an hour and still not been spoken to. I do appreciate the NHS is probably maxed out but when wanting to talk to your local doctors it really is quite frustrating when having to wait that long.
Visited October 2023
Turner Road Surgery has not yet replied.
-
Review titled Very good experience
Rated 5 stars out of 5
by Edward G. Croghan - Posted on 24 April 2023
I am new to Colchester, so obviously a new patent. Turner Road’ took me on, because the surgeries nearer to my home (on the opposite side of town) have closed their books. Despite the negative reviews that I have read, I have found the GP whom I had an appointment with, the nurse that took my blood sample and the receptionists, to be fantastic. The receptionist whom I spoke to last week, went out of her way to assist me with my query about repeat prescriptions. For all of this, I am very grateful. Thank you….
Visited April 2023
Turner Road Surgery has not yet replied.
-
Review titled Not as good as it was!
Rated 3 stars out of 5
by Anonymous - Posted on 06 June 2023
This used to be a great surgery when it was part of the walk in centre. Now that it is running as a surgery on it's own it has gone drastically downhill. I asked to make an appointment with a doctor, when I turned up I had been booked to see a nurse - not what was requested. Half the time you cannot get an appointment and you have to ring 200+ times just to get in the queue to make an appointment. Then you're on hold for an hour only to be told there is nothing available. They do not call you back with results of investigations and you have to chase them. Getting to see the same doctor each time is nearly impossible.
Visited April 2023
Turner Road Surgery has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Elizabeth Brennan - Posted on 16 March 2023
Following my Husband's appointment this morning, I feel compelled to write to say a big thankyou for the efficient and caring service we received. Not only were we seen ahead of the appointment time, but we were treated with extreme kindness and understanding. I understand GP services are under extreme pressures at this time, which is why your patience and compassion in taking the time to listen to us was so appreciated.
Visited March 2023
Turner Road Surgery has not yet replied.