Umbrella Medical
1 Hatherton Street, Walsall, West Midlands, WS1 1AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
This GP practice writes out letter and sends texts for repeat blood tests that patients don't require. The receptionists are almost illiterate as they cant read dates on a calendar. The GPs are calling in patients for unnecessary follow up appointments, when a phone call could suffice.
Visited October 2023
Review titled Umbrella Medical
Replied on 03 November 2023
Thank you for your comments. We value all patient feedback positive and negative. If you are unhappy with the service provided please contact the surgery and ask to speak to the Practice or Locality Manager to discuss your concerns. Unfortunately we are unable to contact you direct as this comment is anonymous.
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Review titled Front Room Staff Lacking Personal Skills
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I have no doubt, as professionals, the doctors at the surgery are exceptional and extremely caring. However, sitting behind their door's they are not witnessing, as patients so often do, the front office staff so lacking in social skills. You can stand for minutes as they, sitting behind their glass fronted room gabble to each other, not particularly bothered about the person standing before them. I've yet to hear any of them say, "Good afternoon, how may I help you?" I suggest, as a matter of urgency, each receptionist is given a simple A4 piece of paper of key phrases explaining how to interact with the customer properly. this would go a long way to diffuse any situation. And, as soon as anyone approaches the front window, a smiling face with a welcome greeting. Sorry Lichfield surgery, It's simply not rocket science....
Visited May 2023
Review titled Umbrella Medical
Replied on 03 November 2023
Thank you for your comments. We value all patient feedback positive and negative. If you are unhappy with the service provided please contact the surgery and ask to speak to the Practice or Locality Manager to discuss your concerns. Unfortunately we are unable to contact you direct as this comment is anonymous.