Underwood Surgery
139 St. Georges Road, Cheltenham, Gloucestershire, GL50 3EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pointless Online Contact System
Rated 3 stars out of 5
by Anonymous - Posted on 09 January 2025
I had a query regarding an item on my repeat prescription that is currently out of stock at the chemist and wanted some advice. I filled in the online Administration query form with the details. I received an immediate response back saying they didn't take medication requests through the form and to complete a medication request. I phoned the surgery and spoke to the receptionist and explained it wasn't a request, it was a query. It happened to be the same receptionist who had refused to answer my original contact. She said she'd have to get someone to call me back tomorrow afternoon. What I don't understand, is why she simply didn't do this in the first place? She could easily have replied to my original message saying she would arrange for someone to call me to discuss the issue tomorrow. Instead, I had to phone and repeat my query, wasting both my time and hers, and blocking an already busy telephone line.
Visited January 2025
Review titled Underwood Surgery
Replied on 04 February 2025
Dear Anonymous patient Thank you for your for your feedback, and we apologise if you felt you had a less-than satisfactory experience. As you can imagine we have many different entry points to the practice for different requests. We regularly try to educate and encourage people to use the most efficient and targeted method of contact. Medication requests and queries should be undertaken through the correct portal. This is is they can be easily directed to the correct end point for action. In general telephone queries for medication are best dealt with directly through the pharmacy, who are able to contact us in a similar way and link directly with our in-house pharmacy team. If you have any further feedback or would like to discuss this matter further, then please contact the surgery on 01242580644 and ask for the Practice Manager, or myself Dr Justin Forbes.
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Review titled Unkind staff
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2025
I went to the see a doctor as I was suffering with constant pain and it was busy and they Basically laughed in my face saying I had to fix it myself and there was nothing they could do. I understand that it is busy and the job is difficult but the experience has now Made me too anxious to go back to any doctors and I am still suffering.
Visited October 2024
Review titled Underwood Surgery
Replied on 30 January 2025
We are sorry you were made to feel this way. We don't have enough information to address the issues you raised here, but you are welcome to contact the surgery and we will be happy to go through them with you.
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Review titled Excellent Service
Rated 5 stars out of 5
by Elaine Shaw - Posted on 04 April 2024
A really helpful appointment with the lead practice nurse who combines her depth of professional knowledge and experience with a lovely sense of humour. At a time when the NHS is often criticised for poor service my care was nothing but excellent.
Visited April 2024
Review titled Underwood Surgery
Replied on 17 October 2024
Thanks for your really positive feedback. Sorry for the delayed reply. We will pass your message on to the nurse!