University Medical Practice
5 Pritchatts Road, Edgbaston, Birmingham, West Midlands, B15 2QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing GP
Rated 4 stars out of 5
by Anonymous - Posted on 22 July 2024
My experience with one particular General Practitioner has been incredibly positive, they are genuinely the best health professional I have ever interacted with. Sometimes mental health concerns are not given the same attention or care as physical health concerns but this was not the case. This practitioner was kind and supportive, they developed a safe environment and implemented frequent check ins, which without I would be much worse off. Our interactions were always positive and never involved shaming or belittling (which I have experienced at other practices). Knowing that they are part of my support system gives me hope.
Visited May 2024
University Medical Practice has not yet replied.
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
This is my second GP practice I've had and I've not had a great experience so far. Even when you're 1st in the phone queue you can be waiting up to 20 mins (in my experience). None of the team I've spoken to seem to communicate or log notes on issues that have been raised meaning I have to re-explain the situation every time I call only to be told 'no there's nothing here about this' or 'oh that's weird, try calling back on Friday'. I've been fobbed off several times with the 'call back in a few days' only for it to turn out that no one was sorting the issue anyway. I was unwell for a month, having to attend primary care only to find out my illness wasn't even being looked into by the practice. The only positive comment I have is that the nurses I have spoken to and been treated by are very pleasant and efficient, the only reason I have given 2/5 and not 1. Sort your communication within your team out please.
Visited November 2023
University Medical Practice has not yet replied.
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Review titled Amazing gp surgery - simply the best practice in Birmingham
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
my experience as a whole with this practice was so lovely, the clinicians are caring, considerate and ensure all the patients in great care. i have seen the lengths the staff go to, making sure all patients problems are solved. the nurses, paramedics, pharmacists, physician associate, drs, trainees and the reception staff, are hardworking and devoted. Not to mention how extremely busy the practice is yet they still deliver an amazing service. They have so many options available in regards to clinicians - which means they deal with all problems either via a mobile appointment or on site!! - overall i would rate this practice a 10/10, its a clean well maintained environment in which you will be looked after. It is a safe and clean, welcoming environment in which you will definitely be sufficiently looked after always. The practice manager also ensures all queries and minor/major issues are dealt with immediately and effectively. she puts in hard work to ensure the staff and patients are all in great care. There is not one bad thing to say about this practice, it is simply the best.
Visited June 2023
University Medical Practice has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
They do not answer the phone and do not respond to online requests. When I arrive at the clinic, I am scolded for not calling them and told to leave. When the phone was picked up, I was given false information about a service I am eligible for. I feel very discouraged to discuss my health concerns with NHS professionals.
Visited April 2023
University Medical Practice has not yet replied.
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Review titled Great Experience
Rated 4 stars out of 5
by Mike T - Posted on 23 January 2023
I've had a problem with my thigh for a few months but held off trying to book an appointment due to prevailing pressures and concerns around access. I called in the afternoon and got through within seconds. I spoke to a very helpful member of the reception team who was able to book me in with the physio the following day. I was really impressed and grateful. Thanks.
Visited January 2023
University Medical Practice has not yet replied.