Unsworth Group Practice
Peter House, Captain Lees Road, Westhoughton, Bolton, Lancashire, BL5 3UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent communications and consultation
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2024
I found my appointment with GP to be well-organized and efficient, thanks to the convenient online scheduling process. The doctor maintained close oversight of my results, providing timely updates and discussions. I appreciated the clear plan for future appointments and tests. Overall, I felt that both the GP and the booking team demonstrated a patient-centred approach to my care.
Visited November 2024
Unsworth Group Practice has not yet replied.
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Review titled Unacceptable service
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
In constant pain I needed blood tests before my medication could be changed. No blood test appointments until end of September so I went to bolton hospital for them. Received a request from doctor to book an appointment to review my blood tests, on the link they sent me, no appointments available. Went on the app, no appointments available. Phoned the surgery at 5:15pm, tenth in the queue!! And they're accepting new parents, try looking after the ones you have
Visited August 2024
Unsworth Group Practice has not yet replied.
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Review titled Was a Great practice.
Rated 2 stars out of 5
by Chris O'DONOHoe - Posted on 11 July 2024
I called to reception, asked for a skin cream, I had before on persription.2 days later, got a text , request turned down.called to reception again to get an appointment with doctor,to look at my skin problem.Only telephone appointment available. So in past ,doctor used to say ,need to see your skin problem.??Now a surey is asking me,am i happy getting through to the surgery by phone,even though i said ,I called in on foot.??
Visited July 2024
Unsworth Group Practice has not yet replied.
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Review titled Very slow
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2024
My sick note ran out Sunday, it is now Wednesday! Rang everyday to chase it up and till not received it! Seriously considering changing GP practice!
Visited February 2024
Unsworth Group Practice has not yet replied.
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Review titled been trying for months
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
been trying for months to get an appointment to no avail half the time I just dont get through when I do I'm informed that all the appointments have gone but I can try ringing 111 as they are allocated appointments for them. on occasions I've been told to just go to a&e if you're that bad (it's as if it's the receptionist who decides who can or cannot get an appointment. you have more chance of winning the lottery than getting an appointment here the whole place needs closing down and reopening as a real drs surgery instead of spending £1000s decorating and trying to make it look like an efficient surgery that its not
Visited December 2023
Unsworth Group Practice has not yet replied.
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Review titled Virtually impossible to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
Why in the world is this surgery still accepting new patients when it cannot service the ones it’s got… it’s not fair on patients, the staff or the doctors. They must stop accepting new patients and a new surgery is clearly needed for Westhoughton as its population has grown ridiculously due to the aggressive building drive.
Visited November 2023
Unsworth Group Practice has not yet replied.
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Review titled Needs overhauling
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2023
I agree with other experience. Too many patients I’m told they rely on natural wastage. I don’t mean patients going elsewhere. NHS dentists do not take on patients when their books are full so why do GP’s. Another surgery is required but no one will do anything about it.
Visited October 2023
Unsworth Group Practice has not yet replied.
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Review titled Blackrod patients receive inferior level of service
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
Rang Blackrod number for a routine appointment. Was offered an appointment next week - great. Unfortunately it seems calls are being pooled for answering now by both sites and the receptionist booking the appointment didn't check which site I required an appointment for - this should be standard practice if calls are now pooled. Sadly I'm without transport so Westhoughton site is very difficult to get to and I have a disability so this would mean significantly more time off work. It's a 5 week wait for a similar appointment at Blackrod. This seems disproportionate and indicates that patients in Blackrod who cannot travel (elderly, frail, disabled, vulnerable etc) are receiving a significantly inferior levels of service which is unacceptable. There needs to be parity across the sites with Blackrod being able to offer appointments significantly sooner.
Visited August 2023
Unsworth Group Practice has not yet replied.
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Review titled total fiasco
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2023
The nurse asked me to drop a urine sample off. I collected the bottle from reception but no paperwork enclosed showing my name, date of birth etc. I returned with the sample within 5 minutes and asked how would the hospital know who I was? She suggested I write on a post it note, my name, Date of birth and address and that the sample would go in the fridge to go the following day. I questioned her as I was very dubious that the sample would actually go, she confirmed it would! Four days later, the nurse said no results in but she was unable to trace whether the sample had been sent!!! Regarding the new reception, this is definately not an improvement, at least for patients. The desk is too high on one side or too low on the other. An old man was actually kneeling to speak to the receptionist! Also, whilst waiting, an elderly lady asked the receptionist how to deal with a urine sample, she was not helpful. Within minutes, the lady returned holding the water sample and asked for help from reception, they either couldn't or wouldn't help her. A kind lady in the waiting room helped her. . Patients were shouting reception to buzz open the doors, it was noisy, chaotic and poorly trained receptionists. It used to be a fantastic practice but virtually all the Dr's have left and you never see the same one twice! Where is the reception manager to supervise what actually happens! Thank goodness I rarely go.
Visited February 2023
Unsworth Group Practice has not yet replied.
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Review titled Wow
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Rang to make my 4 year old grandson an emergency appointment at 8.30am in the morning as he was really unwell and the receptionist made the decision that he was well enough to go to the hospital to be seen ?? I didn’t know receptionists were medically trained , and referring patients onto the hospitals is not acceptable as they are already stretched . What happened to duty of care for 16 and unders ? Also I have to agree with previous comments on here when ever you go in it’s empty . Maybe you should pay gp’s for the patients they do see in person or actually deal with instead of paying them for the patients who are registered on the books regardless .
Visited December 2022
Review titled Unsworth Group Practice
Replied on 06 January 2023
Thank you for making us aware of your concerns, to discuss these in more detail please contact the surgery to speak with our Patient and Staff Engagement Lead Rebecca Lister