Unsworth Group Practice
Peter House, Captain Lees Road, Westhoughton, Bolton, Lancashire, BL5 3UBContact details and opening times
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Review titled Blackrod patients receive inferior level of service
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
Rang Blackrod number for a routine appointment. Was offered an appointment next week - great. Unfortunately it seems calls are being pooled for answering now by both sites and the receptionist booking the appointment didn't check which site I required an appointment for - this should be standard practice if calls are now pooled. Sadly I'm without transport so Westhoughton site is very difficult to get to and I have a disability so this would mean significantly more time off work. It's a 5 week wait for a similar appointment at Blackrod. This seems disproportionate and indicates that patients in Blackrod who cannot travel (elderly, frail, disabled, vulnerable etc) are receiving a significantly inferior levels of service which is unacceptable. There needs to be parity across the sites with Blackrod being able to offer appointments significantly sooner.
Visited August 2023
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