Upper Gordon Road Surgery
37 Upper Gordon Road, Camberley, Surrey, GU15 2HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2024
My 81 year old father suffers with Helicobacter Pylori and collected his meds on Friday 7th June. The meds did not include the HP meds needed to prevent ulcers and hospitalisation. Dad called the surgery on Monday 10th June with no success so drove to the surgery. He asked for a prescription to be signed and was told there are no doctors available. The receptionist showed no concern whatsoever! He was told he would receive an email later on the same day about his prescription. Guess what, no email! Assuming he can get a prescription on 11th June, this will be 4 days without meds. I hope the ulcers do not reoccur or the NHS will potentially have to spend money on unnecessary treatment and hospitalisation. A joke, and this surgery should be ashamed of itself!
Visited June 2024
Review titled Upper Gordon Road Surgery
Replied on 10 June 2024
Dear Anonymous Thank you for your feedback. I am unable to investigate this as you have not left any details for us to contact you further. A prescription request needs to be made online or by ringing the prescriptions team and choosing option 1. Please use the link https://www.uppergordonroadsurgery.co.uk/prescriptions/webform. If the medication requested is for a new medical problem, please use the E-consultation service via the practice website. If you are unable to use this service, please speak to the reception team who are able to help further. The practice admin and reception team are not medically trained and are unable to advice further on specific medical concerns. Please do contact the practice operations manager if you would like to discuss this review further, thank you.
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Review titled You could not make this up
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
Today I tried to submit an e- consult application. I got a screen saying ‘your practice is not accepting e-consult applications until tomorrow at 8 am’. I thought the e-consult was designed to maintain access to GP consultations whilst demand was high and especially during Covid. However it now seems that a new hurdle has been installed making the e-consult next to useless. I thought it was a good solution initially and have defended it up to now, however I was wrong - it is nothing more than kicking the can down the road. GP practices are private businesses financed by the NHS. No private business would survive this level of service.
Visited January 2024
Review titled Upper Gordon Road Surgery
Replied on 29 January 2024
Dear Anonymous Thank you for your feedback on the e-consultation service. E-consultation is open normally between 8am to 06:30 pm on weekdays only. It is closed early when we hit critical capacity and when we are unable to manage clinical demand and ensure patient safety. We would request that you try again the next working day or call NHS 111 for any urgent clinical advice. This is line with the guidance from the BMA (British Medical Association) and please see the full guidance here https://www.bma.org.uk/advice-and-support/gp-practices/managing-workload/safe-working-in-general-practice We are currently facing severe winter pressures compounded by unexpected staff sickness and absences. We tend to get an average of 500 e-consultation requests each day and this has to be balanced out depending on appointment availability. We do hope this situation will improve over the next few weeks. Please do have a look at the following article that explains the current pressures GP practices are facing across the country. Its not just down to money! https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice-data-analysis Thank you Clinical Business Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
Excellent service from reception staff to GPs. Had a few issues with results online access etc and a lovely new receptionist couldn’t help then called her manager who was extremely helpful This isn’t the first time this manager has helped me and my family. She is helpful has empathy and a lovely lady. The GPs at the surgery are fantastic. I am a lucky to be treated by you all. A wonderful surgery and staff. Thank you so much.
Visited November 2023
Review titled Upper Gordon Road Surgery
Replied on 29 January 2024
Dear Patient Thank you very much for your honest feedback. I will pass on your comments to the reception team members who will be pleased to hear your kind words.
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Review titled Flu vaccination
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2022
I received a text saying I was eligible for a flu jab and to contact the surgery. I called and was put into a queue. “You are number 6”, OK I thought this won’t take long. 43 minutes later the receptionist answered offering me a date I couldn’t make. She said she couldn’t offer an alternative date at all. She said to call back again in a week? I then received another text say”we noticed you haven’t had a flu jab please call the surgery”. A more efficient telephone booking service at Upper Gordon Road Surgery is much needed. Do they really expect patients to hold for 43 minutes to make an appointment. I was told, 3 staff man the booking lines, so being 6th in the queue should not take 43 minutes to answer. Shameful service by this surgery.
Visited September 2022
Review titled Upper Gordon Road Surgery
Replied on 10 October 2022
Dear anonymous We are terribly sorry for the service offered to you recently and thank you for feeding this back. We have just migrated over to a new telephone system and this has highlighted a big issue in the call flow system. This has been fed back to the company and a fix has been made. This was also compounded by new trainee staff and 3 reception members being off sick over the last few weeks. We do hope you will have a better experience the next time you ring the practice. Please do contact me directly if you remain unsatisfied with our service. Clinical Business Manager