Upton Surgery
Tunnel Hill, Upton-upon-Severn, Worcester, WR8 0QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New Triage process
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I had a spider bite on the back of my neck. My neck was swollen and very red. I decided to contact the surgery just in case. To make contact I had to use the new Triage process . I was very pleased with this new process which only required a few minutes to complete. I used my phone rather than spending time getting my laptop ready. It was simple to use, including adding two picture. I had a call within two hours asking me to attend an appointment at the surgery. When I first received the notification about the new Triage process I was concerned about the lack of human contact but my concerns have been completely removed. Well done Upton Surgery
Visited June 2024
Upton Surgery has not yet replied.
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Review titled Very kind, professional, helpful and delightful Doctor
Rated 5 stars out of 5
by Mrs S Stevens - Posted on 14 May 2024
Today was the first time that either of us had met this very kind, professional, helpful and delightful Doctor. She was very thorough, carefully checked me over, explained everything clearly, and arranged a follow-up with the nursing team so swiftly that the nursing team had already contacted me by the time we arrived home. Grateful that the Dr was able to see me so quickly, and I left the Surgery reassured and confident. Many thanks.
Visited May 2024
Upton Surgery has not yet replied.
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Review titled phone response rubbish
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
over an hour trying to get through,, give you the option of callback but some of us have to work and can't sit around for an hour on the off chance we will be contacted..need to improve the call service as its very poor
Visited April 2023
Upton Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
I contacted Upton Surgery using the online facility a couple of times within a week, their response both times was very quick. I felt cared for by the manner in which they spoke and they listened, came up with a treatment plan which was explained thoroughly to me. The phone consultation was as long as it needed to be and wasn't in any way rushed. First time of using the online system and I am very impressed indeed. It was easy to navigate my way around the online form. Keep up the great work. Thank you Upton Surgery.
Visited February 2023
Upton Surgery has not yet replied.