Upwell Health Centre
Townley Close, Upwell, Wisbech, Cambridgeshire, PE14 9BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible team to work with
Rated 1 star out of 5
by Scott Loubser - Posted on 31 January 2025
The Diabetic clinic at this place is quite frankly a joke, I have been a patient for many years with declining health and mental health problems to the point im now classed as disabled. The Diabetic team has been a real pain to deal with, this includes waiting in excess of an hour for an appointment, dangerous advice and medication dispensed and now a problem with them even keeping an appointment while my body revolts against the medications and sends my Blood sugars into double digits since November 2024 and i am Still waiting to see someone and getting consecutive cancelled appointments while my wife seems to slip in and out on a whim, i can only conclude that this is a personal agenda of someone at the surgery with a grudge or chip on their shoulder. Extremely unprofessional care!
Visited January 2025
Upwell Health Centre has not yet replied.
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Review titled No confidence in a doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2025
On 14th Nov 2024 I had a doctors appointment at 9am regarding a respiratory test that had been done at my workplace and then later carried out again at Upwell Health Centre, as my readings were low I had to be referred to the hospital by a doctor. I waited in the waiting area for 20 minutes before I went to see the receptionist to see if I had been missed and just as I asked the question my name was called. On walking to the doctors room I said "oh I thought I had been forgotten about" and his response was "sorry I was reading up on your notes". When I sat down to have my consultation the doctor then said to me "so how can I help you today". I found this very odd as he had literally just said he had been reading my notes, but I went through it with him anyway. This does not fill me with confidence at all. Carried on with the consultation and I was referred for a High Resolution CT Scan by this doctor. On Friday 17th January 2025 went back to the same doctor to get my results of the CT scan. Walked into his room when my name came up in the waiting area and the first thing he did once I sat down was take my temperature in my ear with a digital thermometer which I found strange and then said to me "so you have a chest infection" I said "oh I don't know, do I" considering I was there to get my results for my CT scan this was an odd conversation. He then realised he was talking about someone else and got my notes up on his computer and we continued with the consultation. He now has to write to the hospital to see what happens next which surely should have been done before I came to my appointment on 17th Jan 2025. I really don't feel confident being seen by this doctor as both times I have seen him he has made errors. If the outcome of my CT Scan is that I need medication I would not be happy being given the medication by this doctor because I am not confident that it will be the correct medication going on my previous two consultations with him. Please can this matter be looked into before I need to return to see him again.
Visited November 2024
Upwell Health Centre has not yet replied.
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2023
Unfortunately I have had a series of disappointing interactions with this GP surgery. The lack of e-consult or access to my medical records online is frustrating. Several times I've been told there are no appointments for weeks, so it feels almost impossible to get any information quickly. At previous GPs you could do an e-consult and get a text or email back, but here it feels like getting help or information is very difficult. I've also spoken with some very unhelpful people including being told I had no medical conditions, which is definitely not true. It already feels very difficult to get help with my condions, and the lack of ease of accsess really adds to this. There have also been a number of errors made in the short time I've been a patient and I feel like it's easy to be - or at least felt to be - pushed aside. Some of the staff at the reception have been very nice, but the way the surgery operates seems very behind the times and not conjusive to many patients needs - especially post pandemic. I've seen that this surgery has said their patients prefer to talk to them directly so they will not be operating e-consult, but I think this is a major mistake as having both seems like the best thing to do to give all patients the choice. On top of this, this GP needs to offer something like other GPs with guaranteed appointment within a certain time, like 48 hours which I've experienced in the past and works great. I wholly agree with the other negative review on here that many conditions do not lend themselves to calling at 8am for a same day appointment. I am looking into changing GP surgery.
Visited July 2023
Review titled Upwell Health Centre
Replied on 28 July 2023
Hello there. I'm sorry that you feel you’ve had a bad experience with our surgery. Let me try and address some of the issues you raise. With respect to access to your medical records online this is possible (and has been for many years) but you will need to formally request this with the practice. The request will go through our safety and data protection process (as we are required to do) and then you will be able to access you records using SystmOne online or the NHS app. Before the end of October you will have automatic access to all new additions to your medical record made by the practice. With respect to no appointments for weeks this is not strictly true. If you have an urgent or immediate need you will be seen on the day or very soon after. We do triage most requests to ensure that the patient is seen by the most appropriate person etc. I acknowledge that our book in advance appointments are about 3 to 4 weeks out and we are taking steps to try and maximise and improve this availability. It helps our team as much as the patients to have future booking capacity. In regards that e-consults we do have a system that is available on our website – it is called PATCHS. This is a new system (replaced the previous online system called Footfall) which allows you to communicate with the practice for both general, administrative, and clinical enquiries. You are quite correct however that the clinical aspect of this is not currently available. PATCHS has this functionality, and this will be enabled soon – please see more details about the GP Improvement Programme below. With respect to the errors, we would like to look into these. Whilst errors do of course happen it should not be frequent. I am also surprised and concerned that you felt that you were pushed aside. We work very hard to always look after our patients in a professional manner. Again I would like more information about this if possible. The surgery has just begun working on something called the GP Improvement Programme. This is an offer from NHS England to provide GP Practices with 6 months of support to review internal and patient facing systems with the aim of providing improved access. This will certainly involve the online e-consults you mention, seeing where we can improve book in advance appointments and indeed the 8AM rush. The programme is supported by an experienced external coaching and system change professional. It is a voluntary programme and requires a lot of work by the team internally so I hope that this give you some confidence that we are continuously trying to improve. Our overall goal at the practice is to maximise clinician time with patients, maintain safety, ensure the right patients get the right care when they need it and enable our team to do all this with as little stress as possible. I’d be lying if I said this wasn’t a challenge - but I assure you the team here are committed to provide the best service we can. Stephen Reeves (Manager)
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Review titled Excellent customer service
Rated 5 stars out of 5
by Karen Walker - Posted on 06 July 2023
During a difficult time worrying about my father's health following a recent hospital stay, the Health Centre have been very supportive and extremely helpful in enabling him to get his medication urgently whilst staying with us in a different County. Thank you so very much.
Visited June 2023
Upwell Health Centre has not yet replied.
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Review titled Best Practice in the area.
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
I have the care of an ageing housebound parent and a disabled child. The service we have received from Upwell health centre has been second to none. Home visits for parent with encouraging and comforting advice. Annual check-ups for child with staff who actually show interest and listen. We appreciate the text reminders for appointments too. I can honestly say we couldn't have better care.
Visited April 2023
Upwell Health Centre has not yet replied.