Urgent Treatment Centre
Urgent Treatment Centre, Hannover Street, Morecambe, Lancashire, LA4 5LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Ian Dickenson - Posted on 21 October 2024
Amazing service, was treated with respect, concern and urgency. Attended with a suspected fracture of the elbow. From receptionist, the doctor, x ray team and all involved. I can't fault the care I received. These people deserve a huge thank you and went the extra mile. Thank you from my heart for your care.
Visited October 2024
Urgent Treatment Centre has not yet replied.
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 04 August 2024
I was patronised by a GP when I cam in to get an injury checked. It was horrible and made me feel bad about it and not wanna come back at all
Visited April 2024
Review titled Urgent Treatment Centre
Replied on 05 August 2024
Dear Patient, many thanks for your feedback and sorry to hear you felt like the GP didn't listen to you. Unfortunately i'm unable to identify which GP it was who treated you form your comments. If you would like to get in contact with the Operational Manager Ashley Forbes-Baker at Morecambe UTC then we will be able to investigate your concerns and speak to the relevant GP who you saw. Its important that we are aware when patients aren't happy with their treatment so that we can address concerns and learn from feedback. Many thanks
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2024
I attended after speaking to 111 and was very well received and helped. Very efficient in all respects and reassured by the nurse practitioner I saw. Thank you.
Visited March 2024
Urgent Treatment Centre has not yet replied.
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Review titled What a fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Today I was unable to get my 6 yr old seen by my own gp. I followed the phone first system, within minutes I got a phone call back offering an appointment. From that phone call to a really friendly receptionist til getting seen by a DR was little over one hour. With lots of talk about waiting times etc, the service my daughter received was unbelievable, with little or no fuss. Regards from a very thankful mummy!
Visited November 2023
Review titled Urgent Treatment Centre
Replied on 23 November 2023
Many thanks for taking the time to give your feedback, this is really good to hear and pleased your daughter was seen and treated in a timely manner, i will feed this back to the staff at the UTC. Many thanks best wishes Amanda Mclean Head of Service
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Review titled Fantastic care
Rated 5 stars out of 5
by Kerry - Posted on 05 October 2023
I attended as directed by 111 The reception team were efficient and reassuring during the short wait to be seen. I have never met a Doctor at the end of his shift have so much care and compassion. He was patient and caring and gave me reassurance whilst I was quite unwell and distressed. People have a lot to learn from him and I hope he gets this feedback and realises how much I appreciated him! I can’t thank him enough! He got me to the right place at an appropriate time with care and support. Forever grateful Kerry
Visited September 2023
Review titled Urgent Treatment Centre
Replied on 06 October 2023
Good Morning Kerry, firstly many thanks for taking the time to leave a comment, it is really good to hear about your experience at the UTC. I will share this with all the staff and feedback to the doctor that dealt with your treatment. Comments like these really give the team a boost, they are very much appreciated. Many thanks Amanda Head of service
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Review titled Unfriendly receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
had been sitting in this department for a few hours with a family member and the member of staff behind the reception is the rudest person I have ever encountered. She kept telling people to go to their doctor even though they had said their GP had referred them to A&E, at one point made anyone who wasn't a patient stand (which if busy I would understand) and shouted at us to say they where not chairs for us, the seats remained empty the duration of my stay. No real people skills, such a shame to be in a people industry to feel you have some sort of power over them.
Visited July 2023
Review titled Urgent Treatment Centre
Replied on 09 July 2023
Dear Patient many thanks for your feedback, this is disappointing to hear about your experience and i would really like to understand which receptionist / HCA was on duty on this day so that i can address this with them. I have forwarded your comment to the whole team to make them aware, however it would be great to obtain some further details from yourself. If you could send me an email (amanda.mclean4@nhs.net) with the details of your visit, i shall investigate further. i look forward to your response Amanda Mclean Head of Service Morecambe UTC.
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Review titled Terrible member of staff.
Rated 2 stars out of 5
by Rebecca Ebb - Posted on 09 June 2023
One staff member in particular was so rude and made me feel so uncomfortable being there. I had been referred to come and she made me feel like I was stupid for being there. She made the whole process so awful for me - and her attitude was vile. All she kept saying was ‘what do you want me to do about it’.
Visited June 2023
Review titled Urgent Treatment Centre
Replied on 12 June 2023
Hi Rebecca I'm sorry to hear of your experience at the Urgent treatment centre, I would like to understand a little more about it as I was unable to find you on our system, therefore unsure of when you attended and who you spoke with. If you could contact me on amanda.mclean4@nhs.net so I can ascertain who I need to speak with from the unit to address how you were treated, that would be much appreciated many thanks Amanda Head of Service
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Review titled Poor care. Usually good however.
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2023
Attended the utc as advised by the nurse i saw yesterday who was very insistant i go to be turned away with no concern at all by the person i spoke to. Told to go to my gp (it being a saturday this advice is completely useless and working full time and appointment is impossible). Pharmacist also said further investigation is required yet completely disregarded by the utc staff member. In an awful lot of pain and she even had the nerve to tell me it cant be that bad if i can text (i cant drive so had to arrange being picked up) honestly disgusted by the lack of care and respect by this staff member specifically. Usually they are great but this experience puts me off using the service again. Felt like i was a nuisance rather than someone who needs help! Left incredibly upset.
Visited June 2023
Review titled Urgent Treatment Centre
Replied on 06 June 2023
Good Afternoon many thanks for your comment, i'm sorry to hear of your recent visit being a bad experience. I would like to look into this, however i don't have your details, would you be able to contact me on amanda.mclean4@nhs.net with the details of your visit, so i can investigate who it was who you spoke with to address the issue. In the meantime i will share your comments with all UTC staff. Regards Amanda Head of Service
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Review titled Outstanding Care
Rated 5 stars out of 5
by Kevin D - Posted on 04 April 2023
The NHS Staff at Morecambe Urgent Care / Walk In Centre were all brilliant this morning. In, assessed, x-rayed, diagnosed, booted and out within 2 hours. Everyone from Reception onwards were outstanding. Many thanks for your friendly care and professionalism.
Visited April 2023
Review titled Urgent Treatment Centre
Replied on 12 June 2023
Hi Kevin- many thanks for your feedback, i have fed this back to the staff, its always good to hear when a patient has had a good experience. Take care Amanda Mclean Head of Service
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Review titled Superbly effective
Rated 5 stars out of 5
by Alan - Posted on 29 March 2023
I arrived for an appointment at 5pm with a suspected broken toe. By 7.30 I was home again, having had an Xray, a diagnosis, advice, and effective treatment, despite delays at the centre due to emergencies. Every member of staff I met was friendly and helpful. I was very impressed and very grateful.
Visited March 2023
Review titled Urgent Treatment Centre
Replied on 12 June 2023
Hi Alan - many thanks for your feedback, i have fed this back to the staff, its always good to hear when a patient has had a good experience. Take care Amanda Mclean Head of Service