Vale Medical Centre
195-197 Perry Vale, Forest Hill, London, Greater London, SE23 2JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Kate Adams - Posted on 26 April 2024
After completing the online form was given an appointment within 2 hours. Fantastic service which did not happen a few months ago. New DRs and Receptionists - a fantastic place to have in the community.
Visited April 2024
Review titled Vale Medical Centre
Replied on 30 April 2024
Dear Kate Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
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Review titled No Idea if Doctors even exist at this practice.
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Nearly severed my finger a week ago and was told by hospital change dressing on 3rd follow up with Dr on day 5. Attended surgery in Person and asked for Dr appointment which I then found on arrival had been allocated as a change dressing only with a nurse. Whilst nurse was very nice the state of the dressing post being done was so bad I changed it myself once I got home again. Whilst there people only referred to notes from local Urgent care that I attended and not the specialist I was sent onto at Plastic Surgeon Urgent care in Westminster after initial triage (same day). And when they did find something from St Thomas’s they said it gave no details of treatment (which was strong antibiotics and multiple 14 day stitches back and front of knuckles). I am assuming that the Dr follow up I was supposed to get was to check if I had damaged nerves, needed additional physio to get movement back, issues with antibiotics (I have a track record of not being able to take most types) etc but I guess I will never know as the response to I need a dr’s appointment for follow up was from (very nice) receptionist was for her to complete an online form so that the computer could send me a text saying no doctor appointments go to urgent care hospital instead. Not really an appropriate use of urgent care unit is it. I honestly wish I have never transferred to here as have yet to get to see a doctor in the 5 years I have been with the practice. They send random texts (number now blocked) despite being told use the post for information updates and they keep trying to sign me up for loads of “care check ups” to see if I have all sorts of ailments of this that and the other but when I am actually ill or need something done, there are no appointments and no follow ups. Guess the appointments are full with people on random check ups. The availability of actual treatment and appointments you get here, certainly wouldn’t inspire me to have any random “check ups” done because of it did show I needed treatment I doubt it would be available or followed up on by anyone here. Totally lost faith with NHS and their web based treatment and reporting and this tbh this doctor’s practice. Only recommendation I make about this place is avoid it. Couple of plus points though - the new receptionists are much pleasanter and helpful than the folk they had before, & the nurse was very nice even if I didn’t need to actually see her. But this tick box approach to medical care simply doesn’t work well. The computer says no you don’t need a doctor and doesn’t have full notes on it and ultimately I never agreed for my medical records to go into cloud storage either or for people other than a Dr to view. If fact have ticked several boxes on forms saying no to it. Receptionist seem to have full access to your notes. Used to only be doctor who had that.
Visited April 2024
Review titled Vale Medical Centre
Replied on 30 April 2024
Dear Patient I am sorry that you feel that we are not meeting your requirements as a patient. I can assure you that have indeed 10 GPs working at the Practice and are currently in the process of recruiting another. Furthermore, we are continually reviewing how we offer appointments and how we prioritise patients, hence you been offered an appointment with the Practice Nurse for a dressing change. Please contact the Practice Manager to discuss further your complaint. We would welcome the opportunity to listen to any comments and suggestions you may have on how we can improve the service within the limits imposed upon us. Vale Medical Centre
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Review titled Excellent Job
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
I went in for a smear test and was extremely nervous. The Doctor was lovely - she relaxed me instantly, had an amazing bedside manner and was very calming and gentle. It was over before I knew it and completely painless. For anyone needing a cervical smear test, I highly recommend The Vale Medica Centre.
Visited April 2024
Review titled Vale Medical Centre
Replied on 16 May 2024
Der Patient Thank you very much for your feedback. Please rest assured that it will be shared with the team. Kind Regards Vale Medical Centre
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Review titled Very good clinicians
Rated 5 stars out of 5
by Sam Thompson - Posted on 09 March 2024
I registered recently as a new patient. Completed a klinik form yesterday and the GP called me in the afternoon. Extremely efficient. Much better than ringing at 8 am for an appointment which would be impossible to get.
Visited March 2024
Review titled Vale Medical Centre
Replied on 18 March 2024
Dear Sam Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
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Review titled Very friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
I attended my appointment yesterday. Both receptionists were very friendly and helped me with me prescription. The GP was very attentive.
Visited March 2024
Review titled Vale Medical Centre
Replied on 05 March 2024
Dear Patient Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
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Review titled Better than Great Practice
Rated 5 stars out of 5
by John Marmo - Posted on 08 May 2024
Been having problems for about 4 months. And the two Doctors who dealt with me were excellent. Cant say their names or which surgery. .shame. One female and one Male Doctor. The left surgery reception window. when you go in.. Thank you. Very much.
Visited March 2024
Review titled Vale Medical Centre
Replied on 16 May 2024
Dear Mr Marmo Thank you so very much or your review which will be shared with our team. Kind Regards Vale Medical Centre
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Avoid this place! I rang after a 111 call where I was advised to book an urgent appointment with this practice, but the person who answered was dead set on being unhelpful and rude, repeatedly cutting me off and feeding me misinformation just to get me to go away.
Visited February 2024
Review titled Vale Medical Centre
Replied on 23 February 2024
Dear Patient - I am sorry to hear about this. I would be grateful if you could please contact the Practice Manager to discuss this incident so that it is investigated? Many thanks in advance, Vale Medical Centre
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Review titled Pleasant GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
I recently joined and am very pleased with the service received from the Nurse and GP due to my asthma which needs to be checked a timely manner. Thank you to all. Very much appreciated.
Visited February 2024
Review titled Vale Medical Centre
Replied on 05 March 2024
Dear Patient Thank you vey much for your positive feedback which will be shared with the staff. Kind Regards Vale Medical Centre
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Review titled Lovely and friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
I am a new patient and am very happy with the service received so far. Completed a form and got an appointment within 6 days. Nothing urgent so happy to get an appointment. In the other practices you need to call and try your luck. Thank you
Visited February 2024
Review titled Vale Medical Centre
Replied on 01 March 2024
Thank you very much for your positive feedback and this will be shared with our team. Kind Regards Vale Medical Centre
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Review titled Very good GPs
Rated 5 stars out of 5
by S Morris - Posted on 08 March 2024
As I am going through bereavement, the care, time and empathy offered to me has been invaluable. Very good GPs.
Visited January 2024
Review titled Vale Medical Centre
Replied on 18 March 2024
Dear Patient Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre