Vale Medical Centre
195-197 Perry Vale, Forest Hill, London, Greater London, SE23 2JFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible phone wait times
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2022
It is absolutely impossible to get through to this surgery to make an appointment. The surgery opens at 8:00 and at 7:59 when you call and get put in the queue, there can be anywhere from 30 to 100 people ahead of you in the queue. By the time the call is answered the appointments for the day are gone. The same thing happens on following days. Why is this acceptable?
Visited July 2022
Review titled Vale Medical Centre
Replied on 29 September 2022
Dear Patient, I am sorry to hear about your experience. Unfortunately at the moment we are extremely busy, with very high demand well above the usual level for this time of year. Our reception team use their expertise to help us use our resources wisely and fairly, improving patient access overall. Please rest assured that we are doing all we can to be able to provide access to all our patients. If you would like to discuss this in more detail please do not hesitate to contact the Practice Manager. Vale Medical Centre