Vale Medical Centre
195-197 Perry Vale, Forest Hill, London, Greater London, SE23 2JFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Vale Medical Centre.
Reviews
-
Review titled Very good GPs
Rated 5 stars out of 5
by S Morris - Posted on 08 March 2024
As I am going through bereavement, the care, time and empathy offered to me has been invaluable. Very good GPs.
Visited January 2024
Review titled Vale Medical Centre
Replied on 18 March 2024
Dear Patient Thank you very much for taking the time to post a positive review. We really appreciate the feedback and glad you had such a positive experience. Vale Medical Centre
-
Review titled Awful triage system
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Every time I’ve tried to book an appointment for my baby son through the system I’ve been told to go to a&e. Even when I requested non urgent appointments. The practice used to keep daily appointments for young children but they seem to have changed their policy to not see children at all, unless it’s for vaccinations.
Visited January 2024
Review titled Vale Medical Centre
Replied on 26 January 2024
Dear Patient, Thank you for your feedback and I am sorry to hear about your dissatisfaction. We still have appointments reserved for children but once they are booked we can not add anymore patients to the list for patient safety. Hence, the GP advising the child to attend the urgent care. Please do contact the Practice Manager and we will be able to discuss and explain the triage system in more detail. Many Thanks vale Medical Centre
-
Review titled Excellent patient care
Rated 5 stars out of 5
by Jyoti - Posted on 13 March 2024
Very friendly staff they changed my appointment as I was early and they have free slots clinician was very friendly explained my problem in detail and prescribed medication guess what recover in 2 days very good I definitely recommend if anyone wants to use GP services
Visited January 2024
Review titled Vale Medical Centre
Replied on 18 March 2024
Dear Jyoti Thank you very much for your positive feedback. This will be shared with the team. Kind Regards Vale Medical Centre
-
Review titled New System is inhumane - Sorry !
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2023
I've been with Vale Medical Centre for over 20 years and previously was always thoroughly impressed with the service. Always able to get a same day appointment if you called bang on 8.30 (and recently 8) am. Until this new system came in, which entails filling in forms. I suffer with regular severe chest infections due to a chronic illness which can only be cleared with antibiotics, this leaves me weak & unable to breathe properly with regular coughing fits. I just needed urgent antibiotics to clear it and they offered me an appointment 7 days later!! Furthermore I look after my elderly neighbour, there is No way she could navigate that system & I worry greatly for those with mental & physical disabilities in accessing services. The staff will still be great I'm sure ..but this system is inhumane & dangerous ! Sorry but it's true.
Visited December 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Dear Service user, I am sorry to hear about the difficulties you have encountered when completing the online system. While we understand your frustration, please be assured that we are trying to do our best with the limited resources. I can also assure you that our reception team is always happy to help and can complete the online forms to all patients unable to do so. If you would like to discuss this in more detail, please do contact the practice manager. Many thanks Vale Medical Centre
-
Review titled Appointment after 5 days
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2024
I agree with previous review. I filled in the form and stated when I cannot have the appointment within next 4 days, then they made appointment outside of those dates. So what is the point of asking those not available days? Also I have asked for certain doctor but I was given somebody else, I thought that was odd especially after 5 days from the day filled in the form. Yes I am concerned about the lateness of the appointment. If I need antibiotics, I cannot wait that long.
Visited December 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Dear Service user, I am very sorry to hear about your dissatisfaction and I can only apologies for our mistake. I will be passing this feedback to the admin team who book and offer the appointments to the patients. Vale Medical Centre
-
Review titled Amazing new appointment system
Rated 5 stars out of 5
by James Dodds - Posted on 14 September 2023
I love the new system - able to fill a form and receive an appointment without being on the phone for ages. Staff are always nice
Visited September 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Thank you very much for your review and kind words which will be passed to the team. Vale Medical Centre
-
Review titled Excellent service
Rated 5 stars out of 5
by James Dodds - Posted on 14 September 2023
Used the new booking system and I’m very impressed! Very efficient!! GP took time to spend with me to explain it all.
Visited September 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Thank you very much for your feedback which will be passed to the managing team. Kind Regards Vale Medical Centre
-
Review titled Impossible to get an appointment!
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
They only release appointments on the day and even if you call at 8am on the dot you will be in a queue of 30+ callers - that takes on average 1hr 20 to get through. Only to be told no appointments. Same with the app - you have to go on at 9pm the night before and again go on at 9.01pm and there are not appointments left. They don't actually advertise this is when appointments are released so you can only do this if you are in the know. But my real annoyance is that you can't book any non urgent appointments in advance. What if I have built up courage to speak to someone about my mental health or something that has been worrying me. If it is so hard to get an appointment then it's easiest to give up and not seek help. I can't really comment on what the doctors are like as you can't get to see one.
Visited August 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Dear Service user, We have changed the appointment booking system in the last few months which will have addressed this issue. I hope you find the new system better. Kind Regards Vale Medical Centre
-
Review titled Excellent service
Rated 5 stars out of 5
by John Dodds - Posted on 14 September 2023
Haven’t booked an appointment in awhile - attended the practice to find I picked the first day of a new booking system - very efficient and staff right from the patient receptionist who explained the new system thoroughly, to the GP who I spoke to.
Visited August 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Thank you very much for your feedback which we will be sharing with all the team. Vale Medical Centre
-
Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2023
Since they introduced the new booking system I was able to get an appointment booked. Something that in the last would be very difficult to achieve. Well done all.
Visited August 2023
Review titled Vale Medical Centre
Replied on 10 January 2024
Thank you very much for your review. Very much appreciated and will be shared with the managing team. The Vale Medical Centre