Valens Medical Partnership
Morpeth Surgery, Wellway, Morpeth, NE61 1BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hopeless new system
Rated 3 stars out of 5
by Fossil - Posted on 17 April 2024
I am 85yrs old, have use of a desktop computer, but this is not reliable, so have to ring for appointments. Usually start at 8am and often still waiting 40 minutes later. When finally get an answer, the doctors I am used to--therefore prefer to see--are very rarely available that day! Do they no longer work in surgery every day? Twice recently, have been told my preferred doctors were not in that day, so accepted to see others, but while waiting for my turn in the practice, actually saw one of my chosen doctors come out to call for a patient! Wasn't told they had no appointments available--was told they were not in surgery that day? Totally shabby treatment and this new appointment system is absolutely of no use to the patients--especially the elderly. There was nothing wrong with the way it used to be, when you rang your own surgery, and the receptionist there made your appointment for you--at least you knew you'd actually get an appointment! My worry is, that a lot of vulnerable patients could be put off trying to get appointments, due to all this ridiculous new system--but will anyone listen?
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Has always been terrible at answering the phones. New Anima service is even worse, only open till 2pm. Then you get a text message saying you need to log in to get your answer, if it is an appointment with a clinician or Dr, there is no way to contact them if the time is unsuitable or if you have any queries. If you try and ring, you get the same message about 4 times telling you to stop ringing and let the phones be used for more vulnerable people. But on the message you receive with your appointment, you are told to contact the practice if the appointment is unsuitable - How?! Complete waste of Drs times ringing people who just need to be seen, complete waste of adminstration time making appointments that do not need to be made or at times that are unsuitable, such a waste of time and money and resources. There is literally no way to speak to a human being at the Surgery
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Have been patients at Brockwell medical centre for many years. My daughter tried to contact the practice today via the online booking which didn’t work. Eventually got through on the phone and the receptionist registered on the system. She explained she was in acute pain with her ankle and couldn’t hardly walk. She has a disabled son who requires a lot of help with daily tasks so could she get some urgent pain relief, she was told her request would be dealt with but it could take a couple of days. Some 3 hours later she received a message to say someone would contact her on Friday as pain relief was not deemed as urgent.She was left in tears. Having read the reviews of Valens there isn’t one that is good. It’s a total disgrace
Visited April 2024
Valens Medical Partnership has not yet replied.
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Review titled Worst service ever - waste of money Anima
Rated 1 star out of 5
by Trevor Potts - Posted on 21 March 2024
Submitted 2 forms on the Tuesday including I am on a immune suppressant drug on one, response.....awaiting review. A reply that both items passed to Pharmacist as don't warrant a GP and would get call Wednesday .Got call Thursday from a lovely Pharmacist who stated due to the drug I am currently on a GP would need to see me and she would update records and send back to practice!!! went to surgery and told I would have to resubmit a form via Anima again to get a GP appt( I had earlier and was told sorry it needs to be assessed yet)! symptom's getting worse difficulty breathing and of course immune suppressant! walked out in disgust and thankfully for 111 as I am about to go for an emergency appt at the hospital!! Valens and Anima aren't worth any funding at all, unhelpful and in my opinion your better off going to any other practice!
Visited March 2024
Valens Medical Partnership has not yet replied.
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Review titled Shame on you
Rated 1 star out of 5
by Adele - Posted on 07 March 2024
Was told by my doctor, call me talk to me. I am here and ready to listen. If you have 35 mins to be kept on hold and then cut off! If you go into a surgery and ask for help to be told the systems are down and can you ring tomorrow? Send emails asking for help then told wait 3 weeks to get an appointment. It's a joke!
Visited March 2024
Valens Medical Partnership has not yet replied.
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Review titled Awful surgery
Rated 1 star out of 5
by Jamie - Posted on 27 March 2024
Needed to see a doctor on Monday on the advice of a pharmacist. Filled in their online form saying I’d get a response within 48 hours. 60 hours later get what looks like an automated response saying my request had been reviewed and to go to a pharmacist. Impossible to get through to them on the phone
Visited March 2024
Valens Medical Partnership has not yet replied.
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Review titled Abysmal practice
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Multiple surgeries sitting empty whenever you enter; no answer to phone calls, often waiting 40-50mins plus to get an answer. I've been refused to pre-book non-urgent appointments which is ridiculous, the doctor asked me to come back in 2 weeks but due to the useless, 'first one to call in the morning' approach to booking call backs (not even appointments!) it took another 3 days to get an appointment! Been put on meds that required blood test so meds no on repeat, had test 4-5 weeks ago, no feedback, no updated regarding meds, nothing!! Useless practice, more concerned with branding than anything else.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Disgraceful Service
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
So far today I have spent 2 hours 10 minutes on the telephone trying to speak to someone. after that I was told someone will ring me back sometime today what good is that. I am classed as clinically vulnerable. But that does not seem to make any difference. I ended up in hospital the last time because I got nowhere the last time and I do not wish for that to happen again. Absolutely disgraceful service or lack of. It’s obvious that you do not have your patients care.
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled New system
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
Since Valens have implemented new online system it is now totally impossible to reach Lintonville Surgery via telephone call, hard and frustrating before, but now impossible. They want everyone to submit requests via online system to allow more availability on the phone to vulnerable patients, according to the recorded message you get when you phone. What I want to know, after i waited over 2 hours on the phone attempting to speak to a person to request an urgent blood test, not to be answered, how do they know if im vulnerable or not if they will not pick my call up!!! Ive waited four days now for a reply to the submitted request online, still waiting for practise to respond. Service is worse than abysmal im not suprised a@e departments are overloaded. This new system will cause the death or serious illness of someone. Disgusting disgusting way to run a GP surgery. I worry for the elderly, and vulnerable patients who can not get a reply from this surgery. NHS England should take a look at this practise
Visited February 2024
Valens Medical Partnership has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Jon Fox - Posted on 19 February 2024
I have tried to book an appointment with a practice nurse, but I am then trapped in a loop which actively prevents me from achieving this simple goal. The recent transfer to the Anima system is one of the most inept decisions I have come across. The system does not work and totally fails to take into account patients wishing to see a practice nurse as advised by the surgery. Has nobody had the common sense to check the thing works before releasing it? Anima has all the hallmarks of a 6th form project for a woodworking classes being suddenly tasked to write a program for a medical practice. The whole performance of this practice is nothing short of abysmal, if it were to be a business it would have gone bankrupt long ago. If I was the practice manager, I would have resigned in either shame or frustration. It well deserves it's score of 1/10, if I could score it lower then I would.
Visited February 2024
Valens Medical Partnership has not yet replied.