Valens Medical Partnership
Morpeth Surgery, Wellway, Morpeth, NE61 1BJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional Dedicated Team
Rated 5 stars out of 5
by Andrea A - Posted on 02 November 2022
I was seen the same day very efficient team literally I can not fault the fantastic service provided here. Thank you
Visited November 2022
Review titled Valens Medical Partnership
Replied on 22 July 2023
Thank you for taking the time to thank the staff and the surgery. Your comments have been well received and have been passed to staff via our staff newsletter, and are fully appreciated by staff. Once again thank you. Natalie Longman HR & Executive Assistant
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Review titled Terrific professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Great team at Morpeth doctors surgery. Yes long wait on phone I just put my phone on loudspeaker and waited. Got through sane day blood tests completed and results on the App.
Visited November 2022
Review titled Valens Medical Partnership
Replied on 22 July 2023
Thank you for taking the time to thank the staff and the surgery. Your comments have been well received and have been passed to staff via our newsletter, and are fully appreciated. Improving access for our patients is a practice priority and we are actively focused on this. Once again thank you.
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Review titled cannot get in touch with them
Rated 2 stars out of 5
by Anonymous - Posted on 04 November 2022
No body ever picks up the phone. I couldn't get through so I used the on line system to try and get a telephone consultation. It told me to ring the surgery. What is the point of this, they have a self help tick box but if you want to speak to them for something else it won't let you.
Visited October 2022
Review titled Valens Medical Partnership
Replied on 30 July 2023
Dear patient Thank you for taking the time to raise your concerns. We are always sorry to hear when things go wrong for patients, and we strive to make our service better. Your feedback will be passed to staff. Please be assured that improving access for patients is a priority for the practice, and we are actively focused on this. We have implemented changes since your review, to improve access, which include:- • Increased the number of staff in the role • Dedicated additional resource in the peak hour of 0800 – 0900 (this doubles the amount of people on calls to average 20 people taking calls) • Introduced new shift patterns to better suit demand profile • Pulled other departments onto Reception when wait times are too long We are also looking to introduce a new system which will include a call back facility and new online service. If you would like to discuss your concerns please call or email our complaints department on 01670 844311/ nencicb-nor.valenscomplaints@nhs.net, and a member of our team will get back to you. Once again, I am sorry to hear about your bad experience. Kind regards N Longman HR & Executive Assistant
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Review titled Long delay in getting through by phone
Rated 1 star out of 5
by Dr. Terence Scaife - Posted on 08 October 2022
In took 47mins for the phone to be answered on the 6th Oct 2022. This problem continues since the new system was put in place despite promises that it would be resolved. What is the cause of the problem? When will it be resolved?
Visited October 2022
Valens Medical Partnership has not yet replied.