Valentine Health Partnership
25-27 John Wilson Street, Woolwich, London, Greater London, SE18 6PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
Excellent consultation. Very helpful Doctor, all my queries we answered in a friendly professional manner which kept me feeling at ease. Thank you.
Visited November 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Patient, Thank you very much for your feedback. We are pleased to learn that you find the Doctor helpful and friendly, and all your queries were answered. We will feedback your comments to the rest of the team.
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Review titled Efficient pratice
Rated 5 stars out of 5
by Roger - Posted on 10 November 2023
I was told I would have to wait at least 2 weeks for a face to face appointment following a PSA blood test. I was advised to go to the walk-in clinic. After a short wait I was given an appointment time and was seen 20 mins early. Doctor gave a comprehensive review of my latest and previous results, an efficient clinical examination and answered all my questions. Overall very courteous and efficient service.
Visited November 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Roger, Thank you for taking the time to post your kind comments, about your recent experience with the practice. We will past your comments to the rest of the team.
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Review titled Good and effective practice
Rated 5 stars out of 5
by Debra Owolabi - Posted on 08 November 2023
I had a good experience with my GP practice right from my booking till I see the Doctor, this is not only for me but for my children as too.
Visited November 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Debra Owolabi, Thank you very much for your feedback. We are please to learn that you have had a good experience at our Practice and we will feedback your comments to the rest of the team.
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Review titled GP appointment with 2 sons today.
Rated 5 stars out of 5
by Lucy Sansom - Posted on 08 November 2023
Very friendly GP, professional, took on board my concerns and listened, explained anything was unsure about, left feeling confident with plan going forward.
Visited November 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Lucy Sansom, Thank you so much for leaving a 5 * review. We are pleased to hear that you find the GP professional and took on board all your concerns and made you feel confident. We will share your comments with the rest of the team.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
Very friendly and polite And very efficient and helpful Receptionist had my Query dealt with quick great service
Visited November 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Patient, thank you for taking the time to leave us such a positive review. The staff really appreciate your comments.
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Review titled Shocking,poor,robots, None compassion .
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2023
I've had a heart attack recently and as you can imagine I'm on certain meds . I've also had a shoulder injury for over two years which this surgery had done nothing to help me ,I walk into my appointment sit down ther talk to me or sometimes print certain Exercises for me to do ,ive exsplained that I practice taichi last 19years and also ther Exercises for the last two years and nothing has helped , The lady insisted that there is no hands on help (only chat) . which I can watch you tube for that, I exsplained im in pain and need help told me can Refer me to the hospital. Which I have already been to. And they do the same things. Print off a piece of paper and say do these exercises . Which I can't stress enough. I Ve told them that I Ve done these constant for 2 years and it's made no difference. I am getting a pain in the front of my shoulder . Furthermore, the doctor gave me painkillers and these painkillers really disturbed my stomach. I took 2 tablets and no more after this today. At the surgery I explained to the receptionist that i am in very extreme pain but cannot take these painkillers. I was told there's no appointments till next week. Waz told got to walk in again on Monday or Tuesday. She said thers no appointment for Monday at the moment. So ive got to suffer 3 days of very extreme pain. I was advised there is no further help and she cannot do nothing. I stress to her that I am in extreme pain with tears to my eyes . I was told nothing I can do. The same response today I had with the cardio practice. There is nothing i can do. Also Cardio only talk to you and do not touch you only ther to talk ( crazy)the surgery is mad and I really don't know how this surgery gets away with ther practice. I know the whole world is crazy but this is insane ! Until it happens to them its easy to turn someone else away. And the reply im more then likely going to get is the whole system is under pressure. This has nothing to do with that when you got people just talking or printing of bits of paper to earn a days wage in stead of being hands on And compassionate obviously the system is gonna collapse and be under pressure. Because nobody is doing nothing.
Visited November 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear Patient, Apologies for the late response, we are very sorry you feel this way, thank you for providing your feedback. As your feedback is anonymous, we are unable to investigate this any further. We take patient feedback and complaints very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.
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Review titled Very Happy
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
Had to visit Drs today and was able to get an immediate face to face via the 'Walk in' service. Excellent system.. much appreciated that this is available. Was also able to see the Dr.of my preference and was looked after with care and kindness.
Visited November 2023
Review titled Valentine Health Partnership
Replied on 26 January 2024
Dear patient, thank you so much for leaving a 5* review. We are pleased to hear that you were happy with the care you received and will ensure we pass your comments on to the team.
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Review titled Nice centre
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
I really love about walking centre to come around 8 and get same day appointments.they staffs are friendly and doctors and nurses are qualified and understand well how to deal with our wellness
Visited November 2023
Review titled Valentine Health Partnership
Replied on 06 December 2023
Dear Patient, thank you for taking the time to write a positive review. I am glad to hear that you find the staff friendly and knowledgeable. We work very hard to ensure to provide the best care and efficient service. Your thanks are greatly appreciated, and I will pass this on to the team
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Review titled Excellent GP Surgery
Rated 5 stars out of 5
by Zoe Matthews - Posted on 17 November 2023
All doctors & nurses treat you with care, compassion, dignity, respect, understanding & kindness. Receptionist staff are welcoming, friendly, supportive and have a great level of understanding too. I find all staff at this surgery specifically strive to meet all patients needs as much as possible to the absolute best of their ability. I would definitely recommend this GP surgery if you are able to register as a patient with them. Outstanding!!
Visited November 2023
Review titled Valentine Health Partnership
Replied on 06 December 2023
Dear Zoe Matthews, We are delighted to hear that you are pleased with our services. Thank you so much for your kind words and for taking the time to provide such positive feedback. I'll forward this to the team.
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Review titled Worst service
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2023
They are appointments are limited and receptionist mostly being rude , I have been with them since 2011 ,really disappointed this days their service
Visited October 2023
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient. Unfortunately, waiting times for appointments can vary depending on capacity and demand but we try our best to ensure patients are seen as soon as possible. We are very sorry to hear about your negative experience with the receptionist We take patient feedback very seriously. If you wish to discuss this further, please contact the surgery to provide your details and arrange a call back from our Complaints Administrator.