Valley Park Surgery
Healthy Living Centre, Franklin Way, Croydon, Surrey, CR0 4YDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful surgery
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I was removed from the surgery without any reason and no information sent to me. In the past i experience several problems with them For prescription misdiagnosis late reponse and many other problem Now i have been removed and no one bothered to inform me and i really need a bloodtest as i am a diabetic patient
Visited January 2024
Review titled Valley Park Surgery
Replied on 24 April 2024
Dear Anonymous We regret any inconvenience resulting from your recent experience falling short of our standards. Please contact us at docman.h83051@nhs.net to enable us to conduct a comprehensive investigation. Kind regards Management
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Review titled Waiting time
Rated 5 stars out of 5
by Nugi Nenuja - Posted on 24 April 2024
It was so easy to make an appointment. Everytime I called I was given an appointment without having to argue and system getting better and better. Appointment waiting times are very less compare to my dads surgery and I'm planing to register them with you guys.
Visited November 2023
Review titled Valley Park Surgery
Replied on 17 May 2024
Dear Nugi We're delighted to receive your kind words! It's always rewarding to know that our patients are satisfied with the care they receive at our surgery. Thank you for choosing us for your healthcare needs. Kind regards Management.
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Review titled Really poor and disregarding service
Rated 1 star out of 5
by Fernando - Posted on 11 February 2024
As a taxpayer, I scheduled an appointment to address persistent chronic pain lasting nearly two months. Despite being informed that a thorough examination was necessary due to inconclusive initial findings, the advice was limited to unspecified exercises, which were never provided. Unfortunately, this neglectful experience is not unique, as others in my circle have encountered similar lapses in care at this medical facility. It's disheartening to feel that our taxes contribute to subpar services.
Visited February 2023
Review titled Valley Park Surgery
Replied on 16 February 2024
Dear Fernando, I am extremely sorry to see that you feel that service provided was not satisfactory. Please send over an email to docman.h83051@nhs.net, and I will be in touch to investigate this further. Kind regards Management