Valley Road Medical Practice
Lillington Health Hub, Valley Road, Lillington, Leamington Spa, Warwickshire, CV32 7SJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
Prior to moving to the new premises it was difficult to get an appointment, now it's impossible. I logged in through the patient site, I had to download an app for verification(not required before) when I finally got through, there was a notice that no online appointments where available. So on top of the time wasted, filling up forms, app store, downloading apps etc, they don't provide the service they advertise. The only option is to call and wait on the line during opening hours. On the previous premises, it was always empty. no patients. What do they do there all day and why do they make it so stupidly impossible to book an appointment that is not urgent? This place is shocking for the worse.
Visited January 2025
Review titled Valley Road Medical Practice
Replied on 24 January 2025
Dear Patient, I am very sorry to read you are having difficulty in making an appointment. I am happy to speak with you if you contact the practice. posting anonymously is not very helpful as I am unable to make contact with you. Cheryl Practice Manager
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Review titled Incredibly efficient
Rated 5 stars out of 5
by Laura - Posted on 10 May 2024
I am always really impressed by how quickly and appropriately this surgery responds to e-consults and requests. Today they excelled again. I sent an electronic consultation for a health problem my son had, asking if he could have some treatment, ideally that day. Within half an hour I’d received a text communication to say some treatment had been issued to the pharmacy. Incredible service, at a time when GP surgeries are stretched with such high levels of demand. I feel very lucky to have access to such good care.
Visited May 2024
Valley Road Medical Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by elizabeth Garratt - Posted on 15 September 2023
I moved from the West Midlands this year and my experience of this surgery has been second to none, I have had appts quickly staff have been warm and friendly and the GP's that i've seen have explained things clearly and its been an absolute delight given my poor experience at my previous surgery. I would recommend this surgery highly
Visited September 2023
Valley Road Medical Practice has not yet replied.