Valley Road Surgery
139 Valley Road, Streatham, London, Greater London, SW16 2XTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lost in translation= delayed treatment
Rated 3 stars out of 5
by Frz - Posted on 19 December 2024
Delays in being seen as “per protocol” for urgent assessment as the Dr did not create a follow up appointment a left me to call the surgery every morning @ 8am for “urgent same day appointments” waiting in a telephone queue for over 30 min& so no appointments available This creates daily morning anxiety waiting to press the call button at 8 am so what is a physical health problem that you started with - you leave with a mental health problem !
Visited December 2024
Valley Road Surgery has not yet replied.
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Review titled Vulnerable
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2024
I'm sure the staff are extremely busy, but i am a vulnerable patient who requested help with food vouchers (as advised by citizen's advice) several months ago and have still not had a response. I'm sure they are working on it and will respond as soon as they can. I hope it's before Christmas.
Visited December 2024
Valley Road Surgery has not yet replied.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Toni Dos Santos - Posted on 06 October 2023
Have been with this practice for three years. I have found the GP’s to be friendly, empathetic and understanding. Easy to get appointments and calls to GPS are returned timeously. Feel supported by the doctors especially when going through stressful and difficult situations . Have had calls to check on my well being which made me feel cared for. Reception staff generally friendly and efficient when making requests. Thank you to all staff at the practice . Best GP Surgery I have attended in London.
Visited August 2023
Valley Road Surgery has not yet replied.
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Review titled Best GP surgery I have ever had!
Rated 5 stars out of 5
by Donna - Posted on 02 August 2023
I moved to the area 4 years ago and had to change GP. Thank goodness I did. Valley Road surgery is like a breath of fresh air. All staff are friendly and helpful, calls are answered quickly and appointments can be made quickly. Referrals have been made speedily and followed up. I was finally prescribed the correct medication for my issues which my previous GP refused to do, which has literally changed my life. I cannot recommend Valley Road surgery highly enough. Huge thanks to everyone who works there.
Visited June 2023
Valley Road Surgery has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
Thank you to the team at valley road, really first rate service. Informative, clear advice that was delivered in a friendly easy to understand manner. The appointments were easy to make and ran on time. Great experience of the surgery.
Visited April 2023
Review titled Valley Road Surgery
Replied on 19 December 2024
Dear Patient, thank you so much for the feedback, I am so glad to hear that your experience at the surgery was satisfactory. This feedback has been passed on to the team and our aim is to continue to provide excellent service at Valley Road Surgery. thanks Kemi Olayiwola Business Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by James Bradley - Posted on 02 August 2023
Great experience for the whole family with appointments straightforward to secure, reception supremely helpful and GPs reassuring. Wonderful with nervous kids. Would wholeheartedly recommend.
Visited March 2023
Review titled Valley Road Surgery
Replied on 19 December 2024
Dear James, Thank you so much for the kind review. This has been shared with all the team members and we are so glad that you are satisfied with the services provided by the Surgery. Kemi Olayiwola Business Manager