Valley View Surgery
17 Lowther Street, Bradford, West Yorkshire, BD2 4RAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Valley View Surgery.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Akhtar - Posted on 13 September 2024
Very nice doctor, and helped me out a lot and was very understanding with what I had to say to him, I would recommend this doctor surgery for any help you may need
Visited September 2024
Valley View Surgery has not yet replied.
-
Review titled Good doctor
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2024
Very good and knowledgeable doctor. Dr I A is very caring. Helped me with my back pain, referring me to physio.
Visited September 2024
Valley View Surgery has not yet replied.
-
Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2024
PA was very helpful and very clear with medical plan and good communication skills. He was very approachable and advised well.
Visited September 2024
Valley View Surgery has not yet replied.
-
Review titled Wonderful and great practice
Rated 5 stars out of 5
by Tasleem Akhtar - Posted on 16 September 2024
Reception staff are always polite and kind when spoken to. The doctor and social prescriber are very dedicated to there job, both are very good, took time to listen, gave good advice, very polite, kind and considerate, both are asset to the surgery, got me through difficult and darkest time. Your professionalism and communication are outstanding , you genuinely care about your patients. Thank you and I am so grateful to both of you.
Visited September 2024
Valley View Surgery has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Mohammed sheraz - Posted on 11 September 2024
Doctor was very knowledgeable and helpful, he has very good communication skills also. Excellent gp.
Visited August 2024
Valley View Surgery has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
Very happy with all the gp,s they have always been very helpful and understanding especially my recent consultation. Reception staff are amazing and very helpful would highly recommend this practice.
Visited August 2024
Review titled Valley View Surgery
Replied on 04 September 2024
Dear Patient, We thank you for your positive feedback. We will be passing on the feedback. Kind Regards Naeem Iqbal
-
Review titled Health issues have improved
Rated 5 stars out of 5
by Annelien Marcus - Posted on 05 April 2024
In the last 6 months I’ve had great experience with a lady Doctor regarding my Menopause medication. She’s listened to my worries and we address them together. She also follows up with a phone call to check in. It might be difficult to get through on the phone but the receptionist's are always polite and professional. If you can’t get through on the phone just pop into the surgery as it’s a quick and pleasant experience.
Visited April 2024
Review titled Valley View Surgery
Replied on 27 August 2024
Dear Annelien Marcus, We thank and appreciate you taking the time to leave such positive feedback. It is great to hear that changes made to work towards a modern method of general practice are working for you. Since successfully introducing a new digital telephony system in July, we have seen vast improvements to people having to wait less reducing the waiting time considerably to remaining consistently under 5 minutes. We do encourage all our patients to register for patchs available on our website where you can at your convenience send messages/pictures for triage hassle free and receive an acknowledgment within 24hours. We are also working to make the NHS and AIRMID APPS more accessible to reduce further waiting times over the phone. Naeem Iqbal As Practice Manager
-
Review titled terrible
Rated 1 star out of 5
by abid amin - Posted on 11 January 2024
unable to get an appointment, unable to get through. Phone constantly rings but no one picks up. I have tried calling at different times of he day but still no answer. Unbelievable
Visited January 2024
Review titled Valley View Surgery
Replied on 27 August 2024
Dear Abid Amin, We thank you for your feedback and apologise for any inconvenience this may have caused. We have since made many changes and seen vast improvements to people having to wait less. Since successfully introducing a new digital telephony system in July which you will be pleased to hear, has reduced the waiting time considerably and this remains consistently low. We do encourage all patients to register for patchs available on our website where you can at your convenience send messages/pictures for triage hassle free and receive acknowledgment within 24hours. Naeem Iqbal As Practice Manager
-
Review titled Fantastic Receptionist
Rated 5 stars out of 5
by Tracey - Posted on 04 September 2023
I telephoned today 4th September as I had a query about medication and also required an appointment. The receptionist I spoke to went above and beyond her duty to sort out my medication and appointment, phoning me back at 19.30 pm. She was so kind and helpful.
Visited September 2023
Review titled Valley View Surgery
Replied on 04 September 2024
Dear Tracey, Many thanks for your kind feedback. Your feedback has already been passed on. Kind Regards Naeem Iqbal
-
Review titled Lazy, Unprofessional Admin
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
Booked an immunisation in for my baby, however my child had a high temperature so wanted to cancel the appointment. Tried calling 3 days in advance and tried every single day at different times however there was no answer, I ended up missing the appointment. Tried to ring again to re-arrange however still no answer. Recieved a letter in the post to call surgery to rearrange but again no answer. Went up to the surgery and waited around at the empty desk waiting to be seen... the admin staff saw me but didn't respond they were too busy chatting among themselves and the phones were going off but they were laughing away... I walked away in rage and immediately changed my GP surgery. Absolutely rude, unprofessional and lazy admin staff
Visited July 2023
Review titled Valley View Surgery
Replied on 04 September 2024
Dear Patient, We are sorry to hear of your experience. We take everyone's health very seriously especially children and send out reminders and carry out follow up calls to ensure attendance, and may have even been able to see the child with the high temperature within that appointment. We have a growing problem of non attendance and a huge waste of NHS resources and are taking action to remove patients that repeatedly do not attend as part of our policy. We are not able to take any action if things are not bought to our attention we would encourage all patients to take ownership of their health and bring to us what they would like to see change. There are many ways in which you can do this through patchs, online, and over the phone. I can assure you our staff are hard working and always willing to go the extra mile for our patients. Kind Regards Naeem Iqbal