Vanbrugh Group Practice
Level 2, Greenwich Centre, 12 Lambarde Square, London, Greater London, SE10 9GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Judith Spinney - Posted on 02 September 2023
As always, the receptionists were immediately helpful. The doctor called two days later and a necessary blood test was booked to take place within the week. I’ve been with this practice now for over 40 years and despite the much written about decline of overall GP care I have only experienced excellent, prompt and caring treatment. Added to which the practice setting is modern, spacious and light-filled.
Visited August 2023
Review titled Vanbrugh Group Practice
Replied on 12 September 2023
Dear Ms Spinney Thank you for your positive comments. These are shared with the practice team and are very much appreciated Regards Christine Benford Practice Manager
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Review titled Great Practice all round
Rated 5 stars out of 5
by Margaret Smith - Posted on 07 July 2023
I visited the surgery yesterday feeling quite unwell and the young doctor I saw couldn't have been more helpful or sympathetic. She asked all the right questions and even phoned me at home later with an appointment for blood tests. Excellent service. I've been with this practice for over 50 years. Wonderful service from the moment you walk in. Gold star for receptionists too!!
Visited July 2023
Review titled Vanbrugh Group Practice
Replied on 10 July 2023
Dear patient Thank you for taking the time to let us know of your positive comments. These will be shared with the doctor you saw and the practice team Kind regards Christine Benford Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Seetha - Posted on 21 June 2023
I’ve only needed to contact the GP since having a baby 6 months ago. I’ve always been able to get an urgent appointment when needed and all the staff I’ve had contact with (nurses/doctors/receptionists) have been very helpful and kind. Today I received a call within 10 mins after requesting an urgent appointment. Great practice.
Visited June 2023
Review titled Vanbrugh Group Practice
Replied on 23 June 2023
Dear patient Thank you for your complimentary comments. I will share with the team Kind regards Christine Benford Practice Manager
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Review titled impossible
Rated 1 star out of 5
by Darren Meader - Posted on 25 May 2023
Not only is it impossible to get an an appointment, when I spoke to the doctor who told me he would arrange a blood test , I had to call them and it was not even on my records. I have had to book 2 private app, one of the turned out out to be a basal cell carcinoma.!!!
Visited May 2023
Review titled Vanbrugh Group Practice
Replied on 01 June 2023
We are sorry that you are finding it difficult to get an appointment. Like most practices, we are struggling to keep up with high demand in the context of a reduced workforce. We are doing our best to manage urgent demand and offer a number of appointments that can be booked on the day in addtion to an all-day duty doctor system for any urgent matters that come in to the practice when all the appointments have been taken. Routine appointments can be booked in advanced. The wait is currently about 3 weeks, which we accept is very difficult for patients. Patients have a choice between face to face or telephone appointments; you can also contact the practice online via e-Consult see our website www.vanbrughgps.co.uk Regards Vanbrugh Group Practice
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Review titled E-Consults are useless!!
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2023
Filled in a econsult on 20th March 2023 - was given an appointment on 23rd March 2023 at 5.40pm a telephone consultation, it is now 9.06pm and have never received the call!!.... Seems to be OK for the Dr's not to keep appointments, but if I failed to attend that would not be acceptable.
Visited March 2023
Review titled Vanbrugh Group Practice
Replied on 24 March 2023
Thank you for your contact. I am sorry you feel disappointed with the econsult facility. I would like to look into your comment and provide you with a detailed response. Please contact me on the number below Regards Christine Benford Practice Manager 0333 3326900
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Review titled Dvla medical form
Rated 3 stars out of 5
by Carol Lyne - Posted on 19 August 2023
I have done a subject access request to the DVLA re my medical driving licence and the doctor has put the wrong answer to question 9….saying I am not fit to drive I have done a subject access request to the DVLA re my medical driving licence and the doctor has put the wrong answer to question 9….saying I am not fit to drive , although verbal my doctors have given me the impression that I am . Todate I have phoned the surgery many , many times about my DVLA medical report and about the problems I am having starting in March this year..... I was very disappointed that one lady said it wasn't policy to make a record of my calls and another occasion the practice manager refused to speak to me when I phoned. I am leaving this review as the practice appears to respond to feedback and I can't face yet another call . I have read that patients phone calls should be documented effectively with names and dates and content including action taken in response to the patients calls .It is also necessary to make patients notes after out of hours phone calls or any consultation with colleagues about a patients case. When I recently I phoned referring to a telephone conversation with a Doctor there was no record of the call . I have spoken to 10 different people including 2 Doctors over the past months spending hours on the phone just get a form completed. All that I require now is a written apology for my records so I don't have to go through this again and confirmation you consider me safe to drive and the question 9 answered Yes and in error .Driving is an important part of my life enabling me to socialise and the thought of not being able is unthinkable. Finally on the 23rd and 26th June I have two text from the surgery that upset me deeply , I felt I was being dismissed as a nuisance and whats the difference between one doctor and to another
Visited February 2023
Review titled Vanbrugh Group Practice
Replied on 23 August 2023
We are sorry to read your comments. I have arranged for Dr Cassidy to call you on Thursday 24 August Regards Christine Benford Practice Manager
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Review titled You can't even speak with a doctor on the phone
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I had a phone appointment with a doctor but haven't been contacted. Once I called back the receptionist to explain the situation the doctor just sent me a text message prescribing medicine that I had used a year ago without consultation. I called back saying I was not happy with this treatment and made another appointment the same week but guess what? I haven't been contacted again.
Visited January 2023
Review titled Vanbrugh Group Practice
Replied on 21 February 2023
Thank you for your comment. I am sorry to hear of your experience. Please can you call the surgery and speak to me so that I can look into the points you have raised Regards Christine Benford Practice Manager 0333 3326900
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Review titled Excellent.
Rated 5 stars out of 5
by Shirley B. - Posted on 03 January 2023
General Practictioner couldnt have been more thorough, helpful and pleasant. Highly recommended. 5 stars. A modern and efficient practice.
Visited January 2023
Review titled Vanbrugh Group Practice
Replied on 04 January 2023
Thank you for your positive comments. These will be shared with the practice team Kind regards Christine Benford Practice Manager
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Review titled My concerns were dismissed
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
I was made to feel foolish and like my concerns were dismissed. There was very little care or compassion shown for the condition which is severely affecting my life. I felt hurried out the door after less than 10 minutes. It had taken time to work up the courage to visit the doctor and be honest about my condition, so I am devastated by the response.
Visited December 2022
Review titled Vanbrugh Group Practice
Replied on 15 December 2022
Thank you for your response. I am sorry you feel dissatisfied. Please contact me at the surgery and we can discuss your concerns in more detail Regards Christine Benford Practice Manager 0333 3327300
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Review titled No way to book appointments online
Rated 3 stars out of 5
by Lukasz Piatkowski - Posted on 21 November 2022
I visited the practice's website, and found information that in order to make an appointment I need a "Patient Access" account. Sadly once I logged in into my account I saw this: "Sorry, your practice does not currently have any appointment slots that can be booked online." The information on practice's website is either wrong or outdated. It looks like the only way to make an appointment is over the phone.
Visited November 2022
Review titled Vanbrugh Group Practice
Replied on 24 March 2023
Dear Mr Piatkowski Thank you for your comment. The facility to book appointments on-line was removed at the start of the pandemic. We have re-instated the booking of routine GP appointments Regards Christine Benford Practice Manager