Victoria & Five Elms Medical Centre
1 Queens Road, Barking, Essex, IG11 8GDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Won’t respond to calls in the morning
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I tried calling continuously to the Gp many times at 8am to 8:30 during weekdays in this month. But it says that the Victoria medical Centre is closed and will mention the opening hours of Gp even though I ring them during opening hours. I tried Dr. Iq online consultation app as well regarding my health issue but they sent message to me to call at 12pm to a particular phone number. I have called to that number at 12pm on that particular day and waited for almost 30-40min but there was no response. Patients will call to Gp if they have health problem and if Gp won’t respond it would be very difficult. Even I tried going to Gp directly in the last year because of health issue of my new born baby as they didn’t respond to calls even though I tried many times. When I went in person to Gp they will say the same thing to call around 8-8:20am in the morning but when I tried to call them they won’t pick the call.
Visited January 2023
Review titled Victoria & Five Elms Medical Centre
Replied on 14 February 2023
Dear patient, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Very hard to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2023
I been on the line over 40mins to book appointments.finall I been.told all appointments gone.very disappointed with the service.year by year going down
Visited January 2023
Review titled Victoria & Five Elms Medical Centre
Replied on 14 February 2023
Dear patient, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Long wait times, difficult to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I phoned the surgery at 08:00 exactly (opening Time). I was number 1 in the queue and waited for 37 minutes until I got through to someone. I asked for an appointment and was told the the doctor will call me and decide if I am eligible for an appointment. I was told I would be called before 11am. I waited until 11:20am and then phoned the surgery to find out why I hadn’t been called yet. I then waited a further 1hr 18minutes to be spoken to…again…..only to find out that the doctor had phoned the wrong phone number and not the number I had phoned them from. The Doctor did then call me back….after i expressed how unsatisfactory the service was. This was still Unsuccessful as the signal was bad and I was unable to hear any tone over the phone. I then returned the call to that number…..and then waited another 37 minutes for an answer and was then told that I have to ring my GP Surgery all over again. This Surgery is extremely poor at giving people an appointment.
Visited November 2022
Review titled Victoria & Five Elms Medical Centre
Replied on 14 February 2023
Dear patient, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by F. F. Said - Posted on 05 October 2022
This practice offers excellent services. I have been registered with this practice for more than 12 years and I have never been disappointed with their services. The front office staff are friendly, helpful and always go ‘extra mile’ to offer help in any way they can. The doctors have good communication and listening skills. They listen to every detail of your needs and offer the best medical support. The surgery offers variety of services including the blood testing. Emergency appointments have become simpler and easier, getting through the phone lines in the morning has been more simpler. The practice puts our needs first, any opinions and suggestions raised are taken into consideration. Thank you for the extra effort, enthusiasm and great services from all the staff. Great team spirit!!
Visited October 2022
Review titled Victoria & Five Elms Medical Centre
Replied on 14 February 2023
Dear patient, Apologies that it has taken us a while to respond to your feedback. Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Practice Manager