Victoria & Five Elms Medical Centre
1 Queens Road, Barking, Essex, IG11 8GDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good doctors surgery
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2024
Had an appointment with nurse. Receptionist pleasant, nurse was on time for appointment. Explained everything, Happy with my procedure, professional. No complaints from me
Visited June 2024
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Good gp but difficult to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
The gps are good and helpful. However the system to book appointment is appalling You have to call at 8 in the morning and then you can get an appointments problem is everyone call same time so the line is always busy or by the time you manage to get through there is no more appointment left. I feel they need to come up with a better way of managing appointment. But no issues about the gp
Visited April 2024
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Attentive
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Morning, had a very pleasant appointment at Victoria medical centre the staff on reception was very attentive and patient and was very helpful.
Visited August 2023
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
Have been attending this surgery for over 25 years. Always friendly and helpful and more importantly deal with my needs accordingly.
Visited July 2023
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Exceptional Service
Rated 5 stars out of 5
by E. Holt - Posted on 16 June 2023
Having read some recent negative reviews from 'anonymous' reviewers, I felt compelled to write. My family and I have been with this surgery for some years. They have always delivered an exceptionally high standard of care to us all. I personally suffer with some long term conditions and they have taken care to ensure I have regular check ups and am monitored going forward. I recently referred a neighbour to them as she was having trouble getting anywhere with her own GP. She switched to Victoria Medical Centre and said she could not be happier with the service she has received. To the extent that she has told a fellow neighbour to switch to VMC too. I can't help but wonder if these 'anonymous' reviews are just malicious and not real patients, as I have not encountered one person who uses VMC (and I have several friends that do) that are not happy with the service. Fantastic and friendly Medical Centre.
Visited June 2023
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by A shah - Posted on 03 July 2023
I have been coming to this practice for many years I have always had great service from this practice. Staff have always been friendly. The doctors always given me time listen to my health issues. I have always managed to get an appointment on time. Over all this is and always been practice.
Visited June 2023
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Mathivannan - Posted on 22 July 2024
The experience left me with arid gratitude and alacrity. Everything is well organised and the medication was magnificent. This has been a life changing experience for me and I really enjoyed it. The medication makes me feel better and in my opinion I don’t think there is much to improve on
Visited May 2023
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Gary yeo - Posted on 26 June 2023
Had a good experience at the doctor surgery, staff were very welcoming and very helpful. Having spoken with doctor everything seems to have been resolved, thank you
Visited April 2023
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
It is difficult to get appointments at time, but staff especially the practice manager is very good and accommodating
Visited February 2023
Victoria & Five Elms Medical Centre has not yet replied.
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Review titled disappointing service
Rated 2 stars out of 5
by Daniel D Bass - Posted on 16 January 2023
upon reading the reviews on this site I've come to the conclusion that long term patients get a better service then patients who haven't been registered as long with them. I changed my doctors because I felt my previous one wasn't doing enough or taking my health as seriously as they should have (suffered severe back pains for more then 2 years now) and figured that a new doctors might be different, bad call on my part as I don't seem to be getting anywhere with this surgery either. i called today 16/01/23 and was on the phone waiting for 30 mins or more only to be told no appointments left as only one doctor was in and he was only a locum so not even a regular surgery doctor and was told to call back tomorrow (no doubt will have to wait another 30 mins or more to get through). I get that NHS is under pressure but I haven't been able to see a doctor face to face for more then 2 years and feel this very unacceptable. I just want to see a regular doctor (same doctor at all appointments) who will take my health issues seriously and help me to manage the pain I'm suffering.
Visited January 2023
Review titled Victoria & Five Elms Medical Centre
Replied on 14 February 2023
Dear patient, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. I can see that you had an appointment booked on the 9th January but we were unable to get through to you, unfortunately. Please may I request you contact the surgery so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager