Victoria & Five Elms Medical Centre
1 Queens Road, Barking, Essex, IG11 8GDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Won’t respond to calls in the morning
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I tried calling continuously to the Gp many times at 8am to 8:30 during weekdays in this month. But it says that the Victoria medical Centre is closed and will mention the opening hours of Gp even though I ring them during opening hours. I tried Dr. Iq online consultation app as well regarding my health issue but they sent message to me to call at 12pm to a particular phone number. I have called to that number at 12pm on that particular day and waited for almost 30-40min but there was no response. Patients will call to Gp if they have health problem and if Gp won’t respond it would be very difficult. Even I tried going to Gp directly in the last year because of health issue of my new born baby as they didn’t respond to calls even though I tried many times. When I went in person to Gp they will say the same thing to call around 8-8:20am in the morning but when I tried to call them they won’t pick the call.
Visited January 2023
Review titled Victoria & Five Elms Medical Centre
Replied on 14 February 2023
Dear patient, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Very hard to get appointments
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2023
I been on the line over 40mins to book appointments.finall I been.told all appointments gone.very disappointed with the service.year by year going down
Visited January 2023
Review titled Victoria & Five Elms Medical Centre
Replied on 14 February 2023
Dear patient, Apologies that it has taken us a while to respond to your feedback. I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager