Victoria Health Centre
5 Suffrage Street, Smethwick, West Midlands, B66 3PZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled More training needed on front desk
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
Front desk very dismissive when trying I was trying to gather information for visits, don’t like to listen or help just would refer the call as oppose to helping. Quite distressing when it’s a medical emergency
Visited May 2024
Victoria Health Centre has not yet replied.
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Review titled Rude and unreasonable
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
I wanted to make an appointment for myself and my son as we were unwell every time I called they either hung up, or answered and said that it’s fully booked “call back later” . Just rude as they would hang up the phone whilst I was talking and wouldn’t listen to me when I came in the reception.
Visited November 2023
Victoria Health Centre has not yet replied.
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Review titled Very friendly experience
Rated 5 stars out of 5
by Isaiah - Posted on 20 October 2023
I had a consultation and the GP was very friendly and explained everything in a very concise and clear manner.
Visited October 2023
Victoria Health Centre has not yet replied.
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Review titled Worst receptionist ever
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
I called today on Friday 8th September 2023 at 13:07 and whoever the receptionist was was very rude. She got impatient and then hung up the phone on me as I was trying to speak. I wasn't rude to her, Yet she raised her voice and wasn't interested in my concern. I really hope these reviews are read, and whoever the receptionist is - that many people have had issues with is atleast given further training and placed somewhere more suited for her dreadful attitude.
Visited September 2023
Victoria Health Centre has not yet replied.
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Review titled Insufficient Coverage on Friday
Rated 1 star out of 5
by Anonymous - Posted on 12 May 2023
The public is really struggling to obtain GP appointments and the Nordic Family Practice at Victoria Health Centre only does appointments until 3.30pm on a Friday. How does this help us get urgent appointments for children after school ? Such practices really need to be audited as it is not in the interest of the public or children where they need to be taken out of school to miss out on their education.
Visited May 2023
Victoria Health Centre has not yet replied.