Victoria Medical Centre PMS Practice
7 Victoria Crescent West, Barnsley, South Yorkshire, S75 2AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wanted to see a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2024
Rang and told receptionist symptoms and I needed to see a doctor. Gave me appt for 2 weeks hence with advanced practitioner, appt with doctor even longer wait and it would be telephone. Following day went to walk in, gave receptionist symptoms; exact information as 1st day. I was told as it’s an ongoing problem I need to be seen by a doctor and was given an appt same day I really don’t understand why that couldn’t have been the outcome on day one
Visited January 2024
Victoria Medical Centre PMS Practice has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2024
I have attended the practice today as a 'walk in'. Whilst I have no complaint as such regarding the acp I saw, I found the response and attitude of the triage/admin person to be unacceptable. Them - one of the issues I had 'could not be sorted out today - you need to see a Doctor about that'. Me - you haven't got any appointments available until 29th Jan, that is why I have had to come today Them - you need to make an appointment to see a Doctor Me - yes I know, I have, can't get one until the 29th As the issue I raised is/was, in my opinion (and not being allowed to specifically say what it is) potentially serious, I find the response entirely inappropriate. I realise that the NHS is completely shot to pieces, but this is not good enough. What is more puzzling is that the practices' website is saying they are taking on new patients from several areas, when they are struggling to meet the needs of the patients they already have. Their website does not even allow you to download their complaint form. The 'system' for queuing for walk in appointments is inadequate. As there is no numbering procedure, it is not always easy to determine what the order of the queue is. No doubt there has been many an argument at busy times when people think that someone has pushed in. I have been treated by numerous competent and caring Doctors over the years at the practice, but I could not recommend the practice at this time, mainly due to the availability of Doctors and the attitude of a minority of the practice support staff.
Visited January 2024
Victoria Medical Centre PMS Practice has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Carol Ford - Posted on 28 November 2023
I can always rely on my practice, they're are so lovely,I can't thank them enough when you really need them, I went up to Barnsley Hospital as I can't walk,I need a new knee I can't put my foot on the floor,I asked for a xray they said I need to go to DR,we've got very ill people here,I was nearly crying,I called the surgery got a reply the next day,to send me for the xray urgently,I cannotThank them enough,the Dr and staff were lovely, Thank you again Victoria Medical for everything you do for me and my Husband.
Visited November 2023
Victoria Medical Centre PMS Practice has not yet replied.
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Review titled Unhappy
Rated 2 stars out of 5
by NEIL Hepplestone - Posted on 06 June 2023
Called at 8 am to speak to someone regarding a works medical. Couldn't speak to anyone so receptionist take details and was going to pass on to doctor, told to call back after lunch to see what doctor recommended. Called after my lunch at work and they picked phone up and put it down immediately. Tried to call again and they had then turned on answer phone saying to call back at 1.30.
Visited June 2023
Review titled Victoria Medical Centre PMS Practice
Replied on 07 June 2023
Good afternoon Mr Hepplestone. Thank you for taking time to leave feedback, we use this as a tool to continually improve our service. From what I can gather you have called us at 8am for some information, the patient co-ordinator has taken details and informed you she would pass this onto the GP for further information and asked you to call back after lunch. This is going above and beyond for patients, queries such as these typically have a 48 hour turnaround, being advised to call back after lunch for a non-urgent query received just hours before whilst the GP was in surgery seeing patients is exceptional service. I am sorry your Lunch times didn't correspond with our lunch times and that the patient co-ordinator didn't make it clear that our phone lines would be closed between 12:30 and 13:30. Unfortunately I don't have an explanation for the phone cutting off, however I can assure you the patient co-ordinators would not have done this intentionally and I can only apologise for this. I hope when you call us back you have the information you require Kindest Regards Alice Deputy Practice Manager
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Review titled Quite bad
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Usually cannot get an appointment, never answers the phone. The only way to get an appointment is to come early and just sit there waiting, then they don't have excuses for not having available appointments. The gp doctors aren't very helpful too.
Visited May 2023
Review titled Victoria Medical Centre PMS Practice
Replied on 07 June 2023
Thank you for taking the time to leave some feedback. As you have chosen to remain anonymous I cannot contact you direct to discuss your concerns. I can assure you the staff are answering the phone, from 8am to 6.30pm, they never stop. Unfortunately, like calling anywhere there can sometimes be a bit of a wait and I apologise if this wait is unsatisfactory to you. Please do persevere though, a friendly receptionist will answer your call as soon as they have finished their previous calls. Please be mindful that we have almost 12,000 patients to accommodate. We opened the walk in clinic to be more accessible to patients. The majority of our patients feel more assured that they are guaranteed to be seen if they just sit and wait rather than calling every morning to play same day appointment lottery. Again, I am sorry this service is not convenient for yourself, unfortunately we can't please everyone. We offer routine appointments with the GP and routine appointments with the ACP's. The walk in clinic is run by ACP's, so our "excuse" for not having routine GP appointments is simply that they are all booked, by other patients. We are doing our best with the resources we have and can assure you patient satisfaction is incredibly important to us, unfortunately some patients do not like the service we offer and subsequently decide to register at a surgery that better meets their needs. Kindest Regards Alice Deputy Practice Manager
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Review titled Wanna make a mountain out of a molehill? This lot do!
Rated 2 stars out of 5
by Mr. S - Posted on 13 June 2023
Things hadn't gone well on previous doctor's appointments. Finally saw a doctor and they did listen, they suggested I speak with the practice manager who is there to listen and make a difference. I don't like to cause a fuss but after a few days I thought I would make the call, after all, any improvements can help us the customers and the staff. Win-win. Here's my attempt to make contact. Started ringing Tuesday around 10.30am Finally got thru' 4pm (a different discussion I'm sure!) Ring ring, Me, hello , could I make an appointment to speak with the practice manager. Them, err what do you mean? Me, repeat above, twice more Them, they are busy. Me, I understand they are busy that's why I asked for an appointment time that's convenient for them and myself. Them, you can't speak to them, they are busy. Me, fully understand the practice manager may be busy that's why I rang to make an appointment to chat. Them, well I can't 'cos they're busy. Me, repeat again and again etc. Them, what do you need to talk to the practice manager about? Me, I just need a simple adult conversation with the practice manager to highlight some problems I've had with their service and offer some improvements and changes that could be beneficial to all. Them, I can't arrange an appointment, they are too busy. You will have to email in a complaint. Me, I don't want to raise a complaint, it's not needed, I just want a short adult conversation to discuss the matter. Them, you can't, they're too busy. You need to email a complaint which we may or may not respond to. Me, so you want to escalate a simple chat into a full blown complaint in order to try and talk with the practice manager? Them. Yes. Me, so how do I raise a complaint about not wanting to log a complaint just to have a short adult conversation with the practice manager? Them...... Err err? Me, thanks but no thanks. Good bye. Talk about making a mountain out of a molehill?
Visited May 2023
Review titled Victoria Medical Centre PMS Practice
Replied on 14 June 2023
Good morning "Mr S". Thank you for taking the time to leave feedback. I am sorry you have had difficulty voicing your concerns with the management team. As you haven't left your full name I am unable to contact you direct but could you please contact the surgery, inform the patient co-ordinator you would like to speak to Alice and let them know it is on the back of an NHS choices review, I will be more than happy to discuss your concerns in more detail Kindest Regards Alice Vickers Deputy Practice Manager