Victoria Medical Centre
29 Upper Tachbrook Street, London, Greater London, SW1V 1SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad for children and terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
Unfortunately the quality and support is very poor, which is a concern when the patient is a child. Our observations if it helps: My daughter was misdiagnosed with chickenpox when she was 2 1/2 years old ny a gp who looked saw a few coldsores from a distance, googled the nhs website and without coming closer pronounced the diagnoses. (she subsequently did have the illness 12 months later). More recently, when asked for an emergency appointment for our toddler daughter, because of a swelling which appeared overnight, the receptionist was extremely unhelpful, showed no empathy or attempt to help. Instead referring to the policy - and dismissing question about alternative options. Btw, if you are trying to book an appointment, our experience has been that the reception does not open at 8 as advertised. Id ypu call just after 8, the call is finally picked up around 8.30-8.45 (whilst being 2nd in queue the entire time).
Visited August 2024
Victoria Medical Centre has not yet replied.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I just wanted to talk about my amazing first beautiful experience with one of the Nurses at Victoria medical centre. I have phobia and anxiety going into doctors and she was so kind and understanding of my situation when I explained to her and had turned my anxiety into a heart warming experience, thank you for having such a beautiful kind hearted and professional person working at your centre, she was so amazing that i believe she is worthy of more than just this review. I can only say a big thank you to nurse M P
Visited July 2024
Review titled Victoria Medical Centre
Replied on 15 July 2024
Thank you for taking to the time to leave such as a positive review of our services
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Review titled Impressive
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
I visited the medical centre the other day and the was given a Very impressive service .At Victoria medical centre the level of care ie really good.
Visited July 2024
Review titled Victoria Medical Centre
Replied on 22 July 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Very bad service
Rated 1 star out of 5
by Bassam - Posted on 26 July 2024
I made three calls to book an appointment for my mother who is suffering and every call they kept me waiting for more than half a minute and in the end they hung up without answering. Really shameful.
Visited July 2024
Review titled Victoria Medical Centre
Replied on 26 July 2024
Dear Bassam, We are sorry that we could not meet your expectation to speak to someone at the surgery within half a minute. If you contact the surgery and speak to the complaints officer we will try to audit trail your telephone number to see what happened with your call exactly and make sure treatment for your mother is arranged as quickly as possible. We have no way of knowing your contact details from the information we are presented with on this platform.
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Review titled Nice nurse
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
Was greeted by lovely reception staff and was seen on time by the nurse who was doing a review with me, took her time and wasn't rushed pleseant experience.
Visited June 2024
Review titled Victoria Medical Centre
Replied on 08 July 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Quick telephone
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
Really good telephone service, the staff was very quick on picking up the phone and very polite , was greeted very well during the conversation.happy with the service
Visited June 2024
Review titled Victoria Medical Centre
Replied on 25 June 2024
Thank you for taking the time to leave such a positive comment on our services
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Review titled Excellent practice
Rated 5 stars out of 5
by LME - Posted on 14 May 2024
The phlebotomist, was very kind and showed empathy and willingness to help. She made my day! I am very grateful.
Visited May 2024
Review titled Victoria Medical Centre
Replied on 15 May 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
I have had only terrible experiences with this medical centre and I do not recommend it to anyone looking for a local GP. I have found both the reception staff and the doctor I saw to be very rude and unhelpful. I came away from my appointment with no plan of action or further treatment or tests. I have since gone private and had the tests done - I have a fractured bone and am getting physio all privately which is not an expense I need. The appointment was 40 minutes late and the when I checked with reception that I was meant to have an appointment, incase I had made a mistake, they were very unhelpful and said that to check if I was on the list for an appointment they would have to log into their computer. When I asked if they please could, it took less than 30 seconds and they were annoyed at having to do so. The lady next to me at reception with a very small child was having equally a tough time. She was being talked down to for absolutely no reason.
Visited May 2024
Review titled Victoria Medical Centre
Replied on 08 July 2024
‘We strive to serve every patient in the most courteous, helpful and professional manner. The comment has been left anonymously. We are unable to verify or audit trail the comments made. We would welcome an opportunity to speak with the patient and investigate the comments that have been made about the unsatisfactory service delivered. Please contact the surgery and speak to the complaints officer for further investigation or clarity about the treatment received from our medical centre. We will do everything we can to identify what went wrong and improve the patient experience.’
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Review titled hca
Rated 5 stars out of 5
by Nisha Boodhoo - Posted on 24 April 2024
I have been coming to this practice for a while and had experiences with many taking my blood but the only one can take my blood without putting 3 needles in my arm is the hca! I feel very comfortable with her! She's very gentle, kind and helpful. I would highly recommend her to anyone who are scared of needles like myself.
Visited April 2024
Review titled Victoria Medical Centre
Replied on 26 April 2024
Thank you for taking the time to leave such a positive review of our services
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Review titled Poor communication to patients about delays
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
Appointment booked for 11.10 at 12.00 as I'm writing I Have still not been seen, not one member of staff made any announcements in the waiting area to patients about any delays, One doctor was only apologising to patients when asked by patients why the wait was so long. No senior manager around to come to the floor to manage patient expectations or ask if we would need to rebook or able to wait or given any idea on how long the waits would be have asked reception at 11.30 how many patients ahead of me have been told 1 patient but still not been seen understandably delays can be unavoidable in healthcare but the lack of communication has failed patients today.
Visited April 2024
Review titled Victoria Medical Centre
Replied on 08 July 2024
We are sorry that your appointment time was delayed. It is very difficult for us to provide you with a full response without knowing more information about your appointment. Your comment has been left anonymously. Therefore, we are unable to verify or audit trail your appointment. Please contact the surgery and speak to the complaints officer to investigate the incident in more detail. Normally, the receptionists are able to double check approximate waiting times. The lack of communication is disappointing but in future please do ask to speak with a supervisor or manager and someone will assist you as quickly as possible