Victoria Road Medical Ctr
229-233 Victoria Road, Aston, Birmingham, West Midlands, B6 5HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist
Rated 1 star out of 5
by Sara - Posted on 19 August 2024
S**** was extremely rude and unprofessional and she asked inappropriate questions. When I didn’t answer her personal questions, she decided to cut the call. She made derogatory comments that i didn’t appreciate . Her role needs to be reviewed amd she needs extra training . I will no longer be registered at victoria road.
Visited August 2024
Review titled Victoria Road Medical Ctr
Replied on 09 April 2025
I apologise your visit did not meet your expectations. Please contact the practice and ask to speak with the Practice Manager to provide further details for review and investigation.
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Review titled Great Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
I saw a nurse this morning for a routine cervical screening which I'm always nervous a about but she was brilliant and friendly. She was considerate of my nerves and put me at ease throughout the whole process which reduced my anxiety and discomfort. This was very which much appreciated. Thank you.
Visited February 2024
Review titled Victoria Road Medical Ctr
Replied on 09 April 2025
Thank you for your feedback. This review will be discussed with the admin teams. If you have any further information you would like to provide please contact the practice and ask to speak to speak with the Practice Manager.
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Review titled Receptionist is unapproachable
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
The receptionist (female wearing a head cover) is very unapproachable even when she was talking via phone and especially in person. This kind of employee should not be in front of the hospital. She doesn’t know how to accommodate patients. Most terrible person ive ever met. 5/5 The nurse (asian) is very nice.
Visited January 2024
Review titled Victoria Road Medical Ctr
Replied on 09 April 2025
I apologise your visit did not meet your expectations. Please contact the practice and ask to speak with the Practice Manager to provide further details for review and investigation.
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Review titled Not a great practise
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
Being a heart patient the amount of times I've called up to be told its fully booked or ring 111 or go a&e is ridiculous I'm suppose to build a rapport with my doctor specially when i need to show him something e.g swelling why would I call 111 when they can't physically see the swelling..then I call back at 4 on the dot to be told fully booked call back again..this is a joke i work which means I pay tax and n.i yet I still can't been seen..this practise needs to expand and provide a better service...the receptionists are rude as hell they need to be sacked its unbelievable how they speak and then behave like they are doctors when they aren't. just no manners or common sense..what ever mood your in or problems u have at home please leave all that behind at home don't bring it with you to work!!
Visited January 2024
Review titled Victoria Road Medical Ctr
Replied on 09 April 2025
I apologise your visit did not meet your expectations. Please contact the practice and ask to speak with the Practice Manager to provide further details for review and investigation.