Victoria Road Surgery
21 Victoria Road, Acocks Green, Birmingham, West Midlands, B27 7XZContact details and opening times
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Reviews
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Review titled Not sure what's happened.
Rated 2 stars out of 5
by Michelle Mcvey - Posted on 10 February 2023
This used to be a great practice with great staff. I'm not sure if under new management but there are a new reception team who don't appear to be confident in what they are doing. Slightly rude as they certainly do not want to go the extra mile as the previous team did. Trying to get a physical appointment is near impossible. Communication is extremely poor when chasing results. Follow up appointments with the same doctor are again near impossible. This used to be a great surgery but lately I'm extremely disappointed. Also I have been having the same ongoing medical issue for 3 years now that has failed to be diagnosed. I had to go through some extreme difficulties until anyone actually took me seriously. I am still trying desperately to get the correct treatment but trying to get an appointment is ridiculous!
Visited February 2023
Review titled Victoria Road Surgery
Replied on 12 February 2024
Dear Michelle Mcvey, Thank you for taking the time to share your feedback with us. We deeply apologies for the bad experience you have had with our surgery. I am the Practice manger, I have responded back to your concerns in the email. I can see in the system you are no longer our patient. I wish we could do more to change your past experience with our team. I can assure you your feedback will be passed on to the relevant team and ensure that such instances are not repeated in the future. Patient satisfaction is of utmost importance to us. Thank you for your understanding and patience, Best wishes; Practice Manager