Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very quick response
Rated 5 stars out of 5
by Alan - Posted on 10 July 2024
I completed a triage form online, asking for advice about side effects for meds that I take for my heart and was amazed to get a telephone call from a doctor within 5 minutes. I was pleased that the doctor had considered my symptoms and discussed the options available to me.
Visited July 2024
Review titled Village Health Group
Replied on 16 July 2024
Hi Alan, thank you for your 5 star review. We are pleased to hear our new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Quick response
Rated 4 stars out of 5
by Claire Foster - Posted on 27 June 2024
I hadn’t used the new system before and was kindly guided by the very nice lady answering my call. From submitting my online request to receiving a doctors telephone appointment I was very impressed with how quickly this was dealt with. The doctor was lovely and was happy with the advice given.
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Claire, thank you for your review, we are pleased to hear you had a good experience with our new system. I will pass this on to the rest of our staff as I know they would appreciate it- Many thanks, VHG Admin Team
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Review titled Brilliant NHS!
Rated 5 stars out of 5
by Paul Spillane - Posted on 24 June 2024
I turned up at the surgery at 4.55 p.m. with an infected and swollen finger. The very helpful receptionist enquired to see if the GP on duty was available. He appeared almost immediately. What a genial and excellent doctor! He lanced my finger painfully and sympathetically and prescribed a course of antibiotics. I went to the pharmacy in the square where the prescription had been received. It was made up straightaway and I was out of the chemist’s at 4.17. Start to finish 22 minutes. Well done to all parties and thank you very much. (The finger is mending nicely. )
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Paul, thank you ever so much for your 5 star review. I will pass this on to the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks- VHG Admin Team
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Review titled Seen quickly
Rated 5 stars out of 5
by Liz - Posted on 30 June 2024
I contacted the surgery through the new online portal, got a call back within 2 hours and was seen by a doc within another 1.5 hours.
Visited June 2024
Review titled Village Health Group
Replied on 09 July 2024
Hi Liz, thank you for your 5 star review. I will pass this on to the rest of our team as I know they will appreciate it. Thank you again for taking the time to write your review-Many Thanks, VHG Admin Team
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Review titled Prompt and helpful response
Rated 5 stars out of 5
by Tony Cox - Posted on 19 June 2024
The new Email arrangement was straightforward and the doctor phoned back within the hour. This was much better than waiting for a response on the phone.
Visited June 2024
Review titled Village Health Group
Replied on 21 June 2024
Hi Tony, thank you for your 5 star review. We are so pleased to hear our new system worked for you. We would like to thank you for the time you have taken to write your review- Many Thanks, VHG Admin Team
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Review titled Wonderful practice
Rated 5 stars out of 5
by A Edwards - Posted on 21 June 2024
Took my 9month old for an appointment today due to a rash, the online system was easy and fuss free (no waiting on the phone) I got a text to send a picture, then a call back within the hour and booked in for an appointment 30mins later. We were seen on time by the lovely Dr who immediately put my mind at rest. Would absolutely recommend this practice, always given such great care and all receptionists are happy to help and supportive. It’s nice when they have so many patients that they remember names and faces.
Visited June 2024
Review titled Village Health Group
Replied on 24 June 2024
Hi, thank you for your 5 star review. I will share this with the rest of our staff as I know they would appreciate it. We are so pleased to hear our new system worked well for you. I would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Lovely GP
Rated 5 stars out of 5
by Lewis - Posted on 25 June 2024
Very friendly and helpful. Both the GP who helped me and reception staff were lovely. Thank you for your help!
Visited June 2024
Review titled Village Health Group
Replied on 27 June 2024
Hi Lewis, thank you for your 5 star review. I will pass this on to the rest of our team as I know they would appreciate it. Thank you again for writing your review- Many Thanks, VHG Admin Team
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Review titled Much better now online triage service
Rated 5 stars out of 5
by Kathryn Brook - Posted on 14 June 2024
I’ve had a lot of issues in the past getting appointments but since the new online system has been launched my daughter and I have both received fantastic service. My daughter was triaged within a few hours and received medication that day. I had a f2f appointment that day and tests done. Medication within a week. Much better system.
Visited June 2024
Review titled Village Health Group
Replied on 17 June 2024
Hi Kathryn, thank you so much for your 5 star review. We are so pleased to hear the new system worked well for you, I will pass your review on to all of our staff as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Efficient online service with a friendly GP
Rated 5 stars out of 5
by Dilys - Posted on 06 June 2024
It was so quick & easy to log my issues and book a relevant appointment. Plenty of alternatives. Online system worked so well.
Visited June 2024
Review titled Village Health Group
Replied on 07 June 2024
Hi Dilys Thank you for your 5 star review, I am very pleased to hear the new system was a success for you. I will pass this on to all of our staff as I know they would appreciate your kind words. We would like to thank you again for the time you have taken to write your review- Many Thanks VHG Admin Team
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Review titled Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
Receptionist most welcoming following an online booking. Seen same day. Doctor extremely sympathetic & helpful. Prescription written. Dispensed at local chemist later in day.
Visited June 2024
Review titled Village Health Group
Replied on 19 June 2024
Hi, thank you for your 5 star review. I will share this with all of our staff as I know they would appreciate your kind words. We would like to thank you again for the time you have take to write your review Many Thanks- VHG Admin Team