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Village Health Group

Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JG

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Village Health Group.


Reviews

Displaying 1 to 10 of 42

  1. Review titled Amazing !

    Rated 5 stars out of 5

    by Sally Royle - Posted on 05 August 2024

    I can’t believe how quickly my online request was dealt with. Within three minutes of posting the request I received a phone call from one of your brilliant doctors Thank you so much

    Visited August 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 07 August 2024

    Hi Sally, thank you ever so much for your 5 star review. We are pleased to hear your query was dealt with quickly, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team

    Report as unsuitable


  2. Review titled Great Practice

    Rated 5 stars out of 5

    by JED - Posted on 09 August 2024

    I have always had really good experience at this surgery and appropriate responses to my concerns. I think the new system of contacting a GP for advice is excellent, it’s worked really well for me today. Very speedy response time (same day) and offered a same day appointment.

    Visited August 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 12 August 2024

    Hi Jed, thank you for your 5 star review. We are pleased to hear the new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks VHG Admin Team

    Report as unsuitable


  3. Review titled Great response

    Rated 5 stars out of 5

    by Nicola Anderson - Posted on 06 August 2024

    Really quick and helpful responseto my condition. The new online system works extremely well, I spoke to a Dr within half an hour of getting in touch.

    Visited August 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 07 August 2024

    Hi Nicola, thank you ever so much for your 5 star review. We are so pleased to hear our new system worked well for you, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team

    Report as unsuitable


  4. Review titled Incredible service

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 August 2024

    Registered online query for ongoing health issue and was called within 5 minutes and referral registered. Amazing

    Visited August 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 13 August 2024

    Hi there, thank you very much for your 5 star review. We are pleased to hear our new system worked well for you and your query was dealt with quickly, I will share this with the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team

    Report as unsuitable


  5. Review titled Excellent

    Rated 5 stars out of 5

    by Jenny - Posted on 14 August 2024

    Sent request, Dr called back in less than 5 minutes. Problem resolved. Excellent result. Thanks to all concerned.

    Visited August 2024

    Report as unsuitable

    Village Health Group has not yet replied.


  6. Review titled Instant Service!!

    Rated 5 stars out of 5

    by Amy Stevenson - Posted on 09 August 2024

    I used the online system to put in a last minute medication request before a holiday. I got a response almost instantly with an immediate solution to my problem. Thank you so much!

    Visited August 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 12 August 2024

    Hi Amy, thank you for your 5 star review. We are pleased to hear your query was dealt with quickly, I will share this with the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks VHG Admin Team

    Report as unsuitable


  7. Review titled Good Service

    Rated 5 stars out of 5

    by Mr. Impressed - Posted on 31 July 2024

    It is the first time I have used the new way of booking , using the online system. I emailed the practice at 8.10 am with my symptoms and was seeing a doctor at 9.40 am the same day. Excellent service. A lot better than having to wait ages on the phone to book an appointment 2 weeks hence.

    Visited July 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 01 August 2024

    Hi, thank you for your 5 star review. We are pleased to hear the new system worked well for you and you were seen quickly. I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team

    Report as unsuitable


  8. Review titled Amazing response!

    Rated 5 stars out of 5

    by Anonymous - Posted on 30 July 2024

    I submitted an online report of an issue and received a follow up call within minutes! I was subsequently examined in person within the hour at my local surgery, and have now been fast tracked for follow up screening. What an amazing service, thank you so much.

    Visited July 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 01 August 2024

    Hi, thank you so much for your 5 star review. We are pleased to hear our new system worked well for you, I will share this with the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team

    Report as unsuitable


  9. Review titled Very quick response

    Rated 5 stars out of 5

    by Alan - Posted on 10 July 2024

    I completed a triage form online, asking for advice about side effects for meds that I take for my heart and was amazed to get a telephone call from a doctor within 5 minutes. I was pleased that the doctor had considered my symptoms and discussed the options available to me.

    Visited July 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 16 July 2024

    Hi Alan, thank you for your 5 star review. We are pleased to hear our new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you for taking the time to write your review- Many Thanks, VHG Admin Team

    Report as unsuitable


  10. Review titled Very satisfied

    Rated 5 stars out of 5

    by Kathryn Broughton - Posted on 30 July 2024

    Left details of my problem on the online form. Had a reply within 12 hours. Made an appointment online using the link provided. Next day appointment. Friendly and approachable Dr. Problem discussed and the way forward determined. Very impressed with the professional competence of the Dr.

    Visited July 2024

    Report as unsuitable

    Review titled Village Health Group

    Replied on 01 August 2024

    Hi Kathryn, thank you ever so much for your 5 star review. We are so pleased to hear the new system worked well for you. I will share this with the rest of our team and GPs as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin team

    Report as unsuitable