Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing !
Rated 5 stars out of 5
by Sally Royle - Posted on 05 August 2024
I can’t believe how quickly my online request was dealt with. Within three minutes of posting the request I received a phone call from one of your brilliant doctors Thank you so much
Visited August 2024
Review titled Village Health Group
Replied on 07 August 2024
Hi Sally, thank you ever so much for your 5 star review. We are pleased to hear your query was dealt with quickly, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Great Practice
Rated 5 stars out of 5
by JED - Posted on 09 August 2024
I have always had really good experience at this surgery and appropriate responses to my concerns. I think the new system of contacting a GP for advice is excellent, it’s worked really well for me today. Very speedy response time (same day) and offered a same day appointment.
Visited August 2024
Review titled Village Health Group
Replied on 12 August 2024
Hi Jed, thank you for your 5 star review. We are pleased to hear the new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks VHG Admin Team
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Review titled Great response
Rated 5 stars out of 5
by Nicola Anderson - Posted on 06 August 2024
Really quick and helpful responseto my condition. The new online system works extremely well, I spoke to a Dr within half an hour of getting in touch.
Visited August 2024
Review titled Village Health Group
Replied on 07 August 2024
Hi Nicola, thank you ever so much for your 5 star review. We are so pleased to hear our new system worked well for you, I will pass this on to the rest of our team. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Incredible service
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
Registered online query for ongoing health issue and was called within 5 minutes and referral registered. Amazing
Visited August 2024
Review titled Village Health Group
Replied on 13 August 2024
Hi there, thank you very much for your 5 star review. We are pleased to hear our new system worked well for you and your query was dealt with quickly, I will share this with the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Excellent
Rated 5 stars out of 5
by Jenny - Posted on 14 August 2024
Sent request, Dr called back in less than 5 minutes. Problem resolved. Excellent result. Thanks to all concerned.
Visited August 2024
Village Health Group has not yet replied.
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Review titled Instant Service!!
Rated 5 stars out of 5
by Amy Stevenson - Posted on 09 August 2024
I used the online system to put in a last minute medication request before a holiday. I got a response almost instantly with an immediate solution to my problem. Thank you so much!
Visited August 2024
Review titled Village Health Group
Replied on 12 August 2024
Hi Amy, thank you for your 5 star review. We are pleased to hear your query was dealt with quickly, I will share this with the rest of our team as I know they would appreciate it. Thank you again for taking the time to write your review- Many Thanks VHG Admin Team
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Review titled Good Service
Rated 5 stars out of 5
by Mr. Impressed - Posted on 31 July 2024
It is the first time I have used the new way of booking , using the online system. I emailed the practice at 8.10 am with my symptoms and was seeing a doctor at 9.40 am the same day. Excellent service. A lot better than having to wait ages on the phone to book an appointment 2 weeks hence.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi, thank you for your 5 star review. We are pleased to hear the new system worked well for you and you were seen quickly. I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Amazing response!
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
I submitted an online report of an issue and received a follow up call within minutes! I was subsequently examined in person within the hour at my local surgery, and have now been fast tracked for follow up screening. What an amazing service, thank you so much.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi, thank you so much for your 5 star review. We are pleased to hear our new system worked well for you, I will share this with the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Very quick response
Rated 5 stars out of 5
by Alan - Posted on 10 July 2024
I completed a triage form online, asking for advice about side effects for meds that I take for my heart and was amazed to get a telephone call from a doctor within 5 minutes. I was pleased that the doctor had considered my symptoms and discussed the options available to me.
Visited July 2024
Review titled Village Health Group
Replied on 16 July 2024
Hi Alan, thank you for your 5 star review. We are pleased to hear our new system worked well for you, I will pass this on to the rest of our team as I know they would appreciate it. We would like to thank you for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Very satisfied
Rated 5 stars out of 5
by Kathryn Broughton - Posted on 30 July 2024
Left details of my problem on the online form. Had a reply within 12 hours. Made an appointment online using the link provided. Next day appointment. Friendly and approachable Dr. Problem discussed and the way forward determined. Very impressed with the professional competence of the Dr.
Visited July 2024
Review titled Village Health Group
Replied on 01 August 2024
Hi Kathryn, thank you ever so much for your 5 star review. We are so pleased to hear the new system worked well for you. I will share this with the rest of our team and GPs as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin team