Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient online service with a friendly GP
Rated 5 stars out of 5
by Dilys - Posted on 06 June 2024
It was so quick & easy to log my issues and book a relevant appointment. Plenty of alternatives. Online system worked so well.
Visited June 2024
Review titled Village Health Group
Replied on 07 June 2024
Hi Dilys Thank you for your 5 star review, I am very pleased to hear the new system was a success for you. I will pass this on to all of our staff as I know they would appreciate your kind words. We would like to thank you again for the time you have taken to write your review- Many Thanks VHG Admin Team
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Review titled Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
Receptionist most welcoming following an online booking. Seen same day. Doctor extremely sympathetic & helpful. Prescription written. Dispensed at local chemist later in day.
Visited June 2024
Review titled Village Health Group
Replied on 19 June 2024
Hi, thank you for your 5 star review. I will share this with all of our staff as I know they would appreciate your kind words. We would like to thank you again for the time you have take to write your review Many Thanks- VHG Admin Team
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Review titled Receptionist
Rated 5 stars out of 5
by Mark Kenney - Posted on 17 June 2024
I had a problem today getting hold of my medicine from both Keyworth pharmacies.Total hassel. Which should have been an easy task. Doctors were brilliant and helpful. Reception went to great lengths to help and in the end they managed to sort the mess out. Big thumbs up from me.Thanks again for your hard work.I was really impressed. Mark Kenney
Visited June 2024
Review titled Village Health Group
Replied on 19 June 2024
Hi Mark, thank you for your 5 star review, we are so glad to hear you got sorted in the end. I will pass this on to our Reception team as I know they would appreciate it. We would like to thank you again for taking the time to write your review Many Thanks- VHG Admin Team
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Review titled Efficient service
Rated 4 stars out of 5
by Kathryn Shaw - Posted on 19 June 2024
Used the online service for the first time. Really impressed with how quick I received a response. Had an email from the practice informing me that a doctor would be in contact regarding my query and then received a call from the doctor the same day.
Visited June 2024
Review titled Village Health Group
Replied on 21 June 2024
Hi Kathryn, thank your for your review. We are pleased to hear to new system worked for you and I will pass your feedback onto the rest of our staff as I know they would appreciate it. We would like to thank you for the time you have taken to write your review- Many Thanks, VHG Admin Team
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Review titled Great GP
Rated 5 stars out of 5
by Annette Beaumont - Posted on 11 June 2024
Dr Paur is all you would wish for from your GP. Not only his medical knowledge - but also his empathetic communication skills. He listened. He understood. He spoke of the way forward and the options we have. He offered a follow-up appointment to monitor progress. Thank you Dr Paur.
Visited June 2024
Review titled Village Health Group
Replied on 12 June 2024
Hi Annette Thank you for your 5 start review. I will pass this on to Dr Puar for you as I know he would appreciate your kind words. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Great Appointment
Rated 5 stars out of 5
by Sarah - Posted on 20 June 2024
Had a nurse practitioner appointment. The nurse practitioner was really helpful and friendly. Didn't feel like it was a rushed appointment like I felt at my previous GP practise. And she noticed I had a different nurse appointment the next morning which she dealt with there and then so I didn't need the appointment the next day then which was a bonus.
Visited June 2024
Review titled Village Health Group
Replied on 21 June 2024
Hi Sarah, thank you for your 5 star review. I will pass this onto our nursing team as I know they would appreciate your kind words. We would like to thank you for the time you have taken to write your review- Many Thanks, VHG Admin Team
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Review titled Great doctor
Rated 5 stars out of 5
by Emma Stevens - Posted on 12 June 2024
Called re neck spasm. Doctor was sympathetic, understanding of my current situation and also offered me a range of holistic advice which I really appreciated. Thank you
Visited June 2024
Review titled Village Health Group
Replied on 14 June 2024
Hi Emma Thank you for your 5 star review. I will pass this on to the GP you spoke to as I know she would appreciate your kind words. We would like to thank you for the time you have taken to write your review- Many Thanks, VHG Admin Team
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Review titled Phone call
Rated 5 stars out of 5
by Mrs L Moloney - Posted on 21 June 2024
Everything made very clear about what I needed to know the doctor I spoke to was very patient and he explained in a way which I understood very clearly
Visited June 2024
Review titled Village Health Group
Replied on 24 June 2024
Hi Mrs Moloney, thank you for your 5 star review. I will share this with the rest of our team as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team
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Review titled Friendly and supportive service
Rated 5 stars out of 5
by Katie Barron - Posted on 21 June 2024
Excellent service from booking through to consultation online booking system was effective and all staff members professional.
Visited June 2024
Review titled Village Health Group
Replied on 21 June 2024
Hi Katie, thank you for your 5 star review. I will pass this onto the rest of our team as I know they would appreciate your kind words. We would like to thank you for the time you have taken to write your review- Many Thanks, VHG Admin Team
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Review titled Awesome !!!
Rated 5 stars out of 5
by Marc coxall - Posted on 17 June 2024
The new triage system worked brilliantly and my complex query was dealt with expertly and swiftly. 5 stars would come again
Visited June 2024
Review titled Village Health Group
Replied on 17 June 2024
Hi Marc, thank you so much for your 5 star review. We are so pleased to hear the new system worked well for you, I will pass your review on to all of our staff as I know they would appreciate it. We would like to thank you again for taking the time to write your review- Many Thanks, VHG Admin Team