Village Health Group
Gotham Road, East Leake, Loughborough, Leicestershire, LE12 6JGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
I have waited just over a month now for a letter from my son’s GP as proof of his disabilities. Initially I had to wait 14 days for the doctor to return from his annual leave, I then spoke directly with the GP concerned and was told the letter would be ready two days later. It never arrived. For the past two weeks I have been chasing this letter as a matter of urgency. I have called into the surgery twice, rang several times to be told by receptionists that I won’t get it for free (I wasn’t expecting to!), that they’ll pass on my query to his secretary as a matter of urgency ect ect! I have 48hrs in which to submit this very urgent letter to the local council before my application, which has so far taken three and a half months is cancelled altogether and I will have to start the entire process again! I am absolutely furious that I have been kept waiting this length of time when the doctor and the reception staff are aware of the urgency. If the doctor didn’t want to write this letter, I would have appreciated it if he told me in the first place. Don’t promise something for two days later and then not go through with it! I expected more professionalism than this and I certainly don’t need the patronising tone from the receptionist when I enquire as to where said letter is. I am livid in the extreme at the shocking lack of service and poor attitude of the reception staff in general.
Visited October 2023
Review titled Village Health Group
Replied on 15 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable us to look into this further would you please contact us via by email or you can complete a complaints form on our website. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled . Good start to my annual Review
Rated 5 stars out of 5
by Suella Postles - Posted on 24 August 2022
Annual review bloods taken with phebotamist who was careful and pain free. A good experience although everyone was suffering from the extreme heat. Rated an Outstanding Practice. I've always had a very good service over the last 30 years. It isn't the NHS's fault they have been serially underfunded over the last years.
Visited August 2022
Review titled Village Health Group
Replied on 13 January 2023
Thank you for your kind comments, these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.