Village Surgery
Gillett Road, Talbot Village, Poole, Dorset, BH12 5BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocked and very disappointed but not unexpected
Rated 1 star out of 5
by Gary Caruthers - Posted on 18 March 2025
As a bare minimum and as a new patient I expect a certain amount of courtesy from receptionist(s) when making enquiries. On this occasion that certainly didn’t happen. I was bitterly disappointed with the service and level of dismissiveness to the point of arrogance. Shame on you and you certainly left me with the impression that the practice wasn’t fit for purpose.
Visited March 2025
Village Surgery has not yet replied.
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Review titled dizziness ear infection
Rated 1 star out of 5
by Rosario plateroti - Posted on 11 December 2024
Anytime i Needed a doctor in 9 months in this clinic they have always pushed me away,I went there today with dizziness and ear infection to be seen but at 8:30 they had already finished to visit the patients, the woman annoyed told me to try again tomorrow morning or to try in a pharmacy, that is not the first time they refuse to visit me, an absolute waste of pubblic money to keep a clinic open to visit only 4-6 people daily. What are their doctors paid for? What is the point to keep this clinic opened????
Visited December 2024
Review titled Village Surgery
Replied on 18 December 2024
We are sorry that you have received a bad experience. We would like the opportunity to discuss this concern with you further and will investigate your comments in the meantime. Please contact the surgery to speak with Fran (Reception Manager) Kind Regards Jo Legrave Practice Manager
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Review titled Well prepared
Rated 5 stars out of 5
by Pamela Jones - Posted on 30 April 2024
Although I had to wait 4 weeks for an appointment and not for my first choice doctor my experience was a positive one. The doctor I saw was well prepared, having read my notes, and very personable. He discussed my opinions on next moves and was the very opposite of condescending, treating me with respect a 66 year old appreciates.
Visited April 2024
Review titled Village Surgery
Replied on 08 May 2024
Dear Mrs Jones Thank you for your feedback. We are pleased you had a positive experience with your doctors appointment and that you felt respected. We do strive to always provide a good service and thank you for your comments which we will pass onto the doctor who saw you. Kind Regards Jo Legrave Practice Manager
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Review titled Poor customer care
Rated 1 star out of 5
by Alison Booth - Posted on 11 April 2023
I have very recently relocated and am in the process of changing my Doctors surgery. I moved from Poole, Dorset using Talbot Village at Talbot Village to Wiltshire. I unfortunately had run out of my prescription and as the processing time of my paperwork at the new village surgery was not complete, I was advised by them (Jubilee Field Surgery in Yatton Keynell, Chippenham) to get a repeat prescription made up by my previous surgery and sent to a local pharmacy to me. I however had no luck in getting a prescription as I was no longer deemed as being a patient in Dorset. The receptionist acknowledged that I was in a state of limbo between two surgeries but refused to offer any assistance, this had been my village surgery for over 40 years. I can’t believe the system has come to this where a surgery know longer recognised patient care and were able to fill the flaw in the system. Luckily the surgery in Yatton Keynell have been marvellous and sensed my stress in running out of important medication. But I would like it to be noted that the customer care in Poole village surgery is far below standards. It is a surgery which is terribly hard to make an appointment and I have found over the last 5 years its level of customer care to be below standard. On a previous occasion my husband had to go private to get a prostate test as they refused to book an appointment. They're appointments were fully booked five weeks in advance and there was no further options available other than phoning up every morning in hope of a cancelation.
Visited April 2023
Review titled Village Surgery
Replied on 13 April 2023
Dear Mrs Booth, Thank-you for your feedback. We appreciate all feedback whether positive or negative. I have now had a chance to listen to your phone call on 11/04/23 and speak to the receptionist assisting you. Your situation of being in the electronic process of leaving one Surgery but not quite fully registered with another is not unique but can create some challenges for staff in terms of prescriptions. Ordinarily we would advise anyone new to joining us to ensure they have sufficient medication to tie then over until the new registration is complete. This is because the new GP may wish to carry out a review before prescribing any more medication. In your case though, you wanted to have enough to tie you over until your new surgery had completed their registration process. The receptionist did identify herself to you as a trainee and as such had to seek guidance from other staff members who were working alongside her. She has told me that she was going to call you back on Tuesday after she noticed on your record that you had a prescription issued in February that should have technically given you enough medication for 112 days but unfortunately, she decided not to. I have confirmed with her that, in hindsight, this would have been the best course of action. Prescriptions can be issued early in exceptional circumstances e.g. holiday/moving out of area. In terms of wait times for appointments, reception is able to book routine appointments up to four weeks ahead. There are always Duty Doctor triage slots available morning and afternoon for new and/or urgent concerns. We have recently taken on a new salaried GP which has aided us in adding additional appointments, but workforce is an ongoing challenge. On behalf of the Village Surgery, we are sorry that you left here with a negative experience and hope that you have a more productive relationship with your new surgery in Wiltshire. I wish you well for the future. Yours Sincerely, Emma Charles Deputy Practice Manager
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Review titled Much improved
Rated 4 stars out of 5
by CHRIS SMITH - Posted on 04 March 2023
Ive had terrible treatment in the past here but was shocked and surprised to be spoken to by a very professional receptionist who made me an appointment with a fabulous practitioner who took the time to listen.
Visited March 2023
Review titled Village Surgery
Replied on 06 March 2023
Dear Mr Smith, Thank-you for taking the time to write positive feedback on this website. We pass all feedback, whether positive or negative, to the staff involved and this has been done with your comments. I hope you continue to be satisfied with your treatment here and that it becomes the 'norm' and not a surprise. Kind Regards, Emma Charles Deputy Practice Manager