Vine House Health Centre
87-89 High Street, Abbots Langley, Hertfordshire, WD5 0ALContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Vine House Health Centre.
Reviews
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Review titled Quick response
Rated 4 stars out of 5
by Rachael - Posted on 02 January 2025
Did an on line questionnaire just before 8am I had a GP call me back before 9am Thank you for this.
Visited January 2025
Review titled Vine House Health Centre
Replied on 03 January 2025
Dear Rachael, Happy New Year to you. Thank you very much for your positive feedback, I am pleased to read you are happy with the service received from us. I will let pass this onto the team. Kind regards, Yvonne Stanley, Practice Manager.
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Review titled Great new doctor
Rated 4 stars out of 5
by David perl - Posted on 05 December 2024
Just a quick shout out to the new doctor at the surgery. I’m not allowed to publish his name, however its like j with an a on the end. I find him to be really personable and he went the extra mile by calling me up in the evening to explain a decision by the weight loss clinic which he did not have to do. He also has a nice bedside manner.
Visited December 2024
Review titled Vine House Health Centre
Replied on 05 December 2024
Thank you very much for taking the time to share your positive experience, it is really very much appreciated.
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Review titled Excellent receptionist
Rated 5 stars out of 5
by Vanessa Everitt - Posted on 13 December 2024
Polite and super helpful, really kind, patient and understanding, she sorted me out and that outcome really improved my day. I always find Vine House receptionists absolutely great!
Visited December 2024
Review titled Vine House Health Centre
Replied on 17 December 2024
Dear Vanessa, thank you so much for taking the time to share your positive experience with us! Your kind words mean a lot and motivate us to continue providing the best care possible. We're grateful to have been able to assist you. Kind regards, Yvonne Stanley
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Review titled Excellent communication and service
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2024
Call back same day after completing online form. Appt same day. Excellent advice and antibiotics received. Thank you to the Vine House team!
Visited December 2024
Review titled Vine House Health Centre
Replied on 17 December 2024
Dear Patient, Thank you for your kind words and for sharing your positive experience with us. We truly appreciate your feedback and are grateful for the opportunity to care for you. Your support means so much to our team. Kind regards, Yvonne Stanley, Practice Manager
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Review titled So efficient
Rated 5 stars out of 5
by James Coles - Posted on 15 December 2024
Completed the online forms (which was way better than waiting on hold) Got an appointment with 24hrs then a follow-up phone call Receptionist was very kind and caring when I turned up 10mins late
Visited December 2024
Review titled Vine House Health Centre
Replied on 17 December 2024
Dear Mr Coles, thank you so much for your positive review! We truly appreciate your kind words and are grateful for the trust you’ve placed in us. Your feedback inspires us to continue providing the best possible care. Kind regards, Yvonne Stanley, Practice Manager
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Review titled A very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
I logged a triage request on Friday morning, by Friday afternoon you’d offered us an appointment for Monday afternoon. We attended and saw the loveliest doctor. She immediately made us feel at ease and was professional, friendly & knowledgable. Thank you Vine House.
Visited December 2024
Review titled Vine House Health Centre
Replied on 17 December 2024
Dear Patient, thank you for your kind and positive review. We are delighted to hear about your experience and truly appreciate your support. Your feedback motivates us to continue providing the highest standard of care. Kind regards, Yvonne Stanley, Practice Manager
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Review titled Outstanding patient care
Rated 5 stars out of 5
by Krissi - Posted on 13 November 2024
I have been registered with this surgery for 14 years. The team of doctors, nurses and administration staff are a extremely professional and compassionate and strive to enhance well being. I was examined and my doctor was most empathetic, professional and informative and had me feel assured as i was anxioussbout having a test and its results. The practice is one I would highly recommend for going above and beyond as they see the patients as people not statistics. I'm moving soon and oy hope the new surgery with which I register will be as outstanding as vine house. They care.
Visited November 2024
Review titled Vine House Health Centre
Replied on 13 November 2024
Thank you for taking the time to post such a positive review which has been shared with the team. We really appreciate it.
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Review titled Uncaring rude staff
Rated 1 star out of 5
by Mark Dunford - Posted on 24 November 2024
I had a diabetes review a few weeks ago that I’d taken time off work to be able to attend. That morning their computer system was down so they were running behind. After waiting 30 minutes past the appointment time I had to inform the staff that I had to leave to get back to work. I was told I’d be sent a link to rebook. This has never happened and I’ve tried twice to make a new booking but can’t get through to reception. I’ve also tried to make a booking to see my GP, who I haven’t seen for over 4 years. Trying to get an appointment to see her is proving impossible. I’ve been lied to several times by reception where I’m told that they will check my GP’s availability and they will get back to me within 3 weeks. Twice I’ve phoned and there’s never an apology for not getting back to me but the 3 week cycle starts all over again. I’m still trying to get my appointment.
Visited October 2024
Review titled Vine House Health Centre
Replied on 26 November 2024
We are really sorry to read this review , please do get in touch with us directly and we will happily investigate and come back to you.
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Review titled Excellent service
Rated 5 stars out of 5
by Evelyn Parry - Posted on 14 December 2024
My husband has many complex health issues. In October we were given an emergency appointment as he had become acutely unwell. It was easy to complete the on-line form and we were phoned within the hour. He is lucky to be registered with the Vine House as all the staff have always been very professional, kind and genuinely care about him. The care he receives is above and beyond what a GP service needs to offer and everyone we have come in contact with is kind and polite. Thank you for a fantastic service.
Visited October 2024
Review titled Vine House Health Centre
Replied on 17 December 2024
Dear Mrs Parry, thank you so much for taking the time to share your positive experience with us. Your kind words mean a lot and motivate us to continue providing the best care possible. We're grateful to have been able to assist you.
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Review titled Excellent service
Rated 5 stars out of 5
by Helen Shephard - Posted on 03 October 2024
I received an appointment on the same day I submitted the form The paramedic was excellent- listened carefully and gave lots of good help and advice.
Visited October 2024
Review titled Vine House Health Centre
Replied on 07 October 2024
thank you for your feedback which I will share with our paramedic and the rest of the team. We are very proud of them all.