Voyager Family Health
Farnborough Centre For Health, Apollo Rise, Farnborough, Hampshire, GU14 0NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice and able to get appointment quickly
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2023
Pleased to get appointment quickly and very pleased with doctor and time he took with appointment. Appointment was on time and efficient reception.
Visited October 2023
Review titled Voyager Family Health
Replied on 20 October 2023
Dear Patient, Thank you for taking the time to leave us your feedback. I am really pleased to hear that you have had a great experience with us and felt we were able to accommodate you with an appointment quickly. Regards Marina Edwards IT Lead
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Review titled Help and courtesy give this last 10 days
Rated 5 stars out of 5
by Andrew Mcleod - Posted on 20 September 2023
Absolute concern shewn towards me during my health worries this last 10 days by all staff. Fortunately for me, all has ended well but the way I have been dealt with is a credit to our surgery.
Visited September 2023
Review titled Voyager Family Health
Replied on 21 September 2023
Dear Mr Mcleod, Thank you for taking the time to leave us feedback. I am so pleased to hear that you have been well looked after by all staff members and will pass on your feedback to them. Best wishes Marina IT Lead
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Review titled Excellent Womens Health from nurse
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The nurse was amazing, she listened to my menopause journey during my smear test appointment and offered to arrange blood test and gave advice. Provided an alternative strategy to what was on my notes to improve comfort during my smear test and it worked . Thank you for this brilliant service
Visited July 2023
Review titled Voyager Family Health
Replied on 20 July 2023
Dear Patient, Thank you so much for taking the time to leave us feedback. Our Nursing team always try to be attentive to our patients needs and it sounds like you had a good experience with us. I will pass your feedback to the Nursing team who will be very happy. Thanks again Marina IT Lead
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Review titled One of the best
Rated 5 stars out of 5
by Martin Straker - Posted on 15 December 2023
From June 2023 life changed my wife had bit of breakdown and left her very confused However this practice has been more than perfect in dealing with this including full medical checks , this also affected myself and it has been no trouble with them helping me out from a very difficult period of time could not ask for anymore from all the staff who have helped I challenge anyone to find a better practice
Visited June 2023
Review titled Voyager Family Health
Replied on 02 January 2024
Dear Martin, Thank you for taking the time to post a review for us. I am so pleased to hear that we have been able to support both you and your wife and will continue to do so. We will pass your feedback onto our teams. Many thanks Marina IT Lead
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Review titled eConsultation is never available
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2023
This is the first GP practice that never seems to have availability to write an eConsultation past 8:30am. It apparently opens at 8am and then by the time it hits 8:30am it switches off and then you have to try again the next day. Usually GP practices would keep this open at least for the morning and manage expectations by saying a GP will come back to them within 2 days. It's not ideal when you have a busy schedule to always be waiting at 8am for a chance to make it through to write one. This could definitely be managed better.
Visited March 2023
Voyager Family Health has not yet replied.
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Review titled A brilliant service!
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
During the past few months I have needed to use Voyager's services quite a lot. They have always been so incredibly helpful and have attended to absolutely everything really quickly and efficiently. Considering all the strain that the NHS continues to be under, I am so grateful that I have such an amazing service to rely upon. Their customer care is truly excellent. Thanks you very much!
Visited March 2023
Review titled Voyager Family Health
Replied on 09 March 2023
Dear Patient, Thank you for taking the time to leave a review. Your positive feedback means a lot to the staff. Thanks again Marina IT Lead
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Review titled Great service and great staff
Rated 5 stars out of 5
by Cheryl - Posted on 21 February 2023
I’ve had to visit a few times in the last few weeks and would like to prise the staff. It makes such a difference to be greeted with a smile and not feel like an inconvenience and also to feel like I’m treated as and dealing with a human! In terms of timeframes, all my follow ups have been before the deadline given and everything well explained. I’m really impressed with the service I’ve experienced recently - thank you!
Visited February 2023
Voyager Family Health has not yet replied.
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Review titled Fantastic service great practice
Rated 5 stars out of 5
by Cheryl - Posted on 24 January 2023
I have needed to use Voyager Family Health twice in the last few weeks for my elderly Mum. The doctor who I spoke to over the phone was kind, caring and compassionate and despite obviously being very busy took time to discuss my Mum and at no point did I feel was rushing me to get to the next patient. The paramedic practitioner who visited was amazing. Kind, caring and brilliant dealing with Mum. Both are a real credit to the practice and an asset to the NHS. I cannot praise highly enough, very well done and many thanks.
Visited January 2023
Review titled Voyager Family Health
Replied on 26 January 2023
Dear Cheryl, Thank you for taking the time to share your experience. We are so pleased to hear that it was positive and hope that mum is on the mend? I will pass your thanks to our team and to the Paramedic Team. Marina IT & Project Lead
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Review titled Poor service drs who don’t listen or care
Rated 1 star out of 5
by Trevor white - Posted on 12 June 2023
after many operations going to see gp was a nightmare .sent for investigation at addenbrooks hospital Cambridge after a long wait to be told I was sent to wrong specialist calls never returned and on 1 accasion very rude lady Dr ( name withheld ) was rude and when on phone speaker she slammed phone down .tried to get repeat prescription for aromorph waited to be told Dr needs to organise it after a long wait changed drs ime not the only person to complain think only the good reviews get published was a good surgery before got to big
Visited December 2022
Review titled Voyager Family Health
Replied on 13 June 2023
Dear Mr White, Thank you for taking the time to send us feeback. I am sorry to hear that your experience with us is negative. If you could kindly give us a call on 01252 545078 option 6, our complaints manager would be happy to discuss this further. Marina Edwards IT Lead