Walford Mill Medical Centre
Knobcrook Road, Wimborne, Dorset, BH21 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sent to an out of hours that was closed
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2025
Receptionist told me only appointment for me 9 year old was in 10 mins at 4.15 which we couldn’t get to living further away. She said he needs to be seen go to eye hospital in Bournemouth it’s open 24 hours. I stopped the car on the way it shuts at 5pm so wouldn’t make it. Phoned the surgery back to be told no appointments today and either phone 111 (I asked where the clinics were she said google it) or go to A and E with conjunctivitis. I said this wasn’t a good use of the NhS as it wasn’t an emergency. She said there’s nothing more to suggest so an app was booked for the following day. I went to my local pharmacy who gave us drops which have hugely helped. Being told contradictory information is a reoccurring theme with Walford Mill. So going with your own gut and knowledge will save you a lot of time and frustration.
Visited January 2025
Review titled Walford Mill Medical Centre
Replied on 08 January 2025
Good Afternoon, I am sorry to hear you were recently signposted to a service that was closed and that you were not directed to a pharmacy first. We have a care navigation protocol which should have ensured your daughter was directed to a pharmacy first. Please could you email us via walford.mill@nhs.net with the date and time of the call to allow us the opportunity to fully investigate your feedback and learn from your experience. Best Wishes Sarah Faulkner Practice Business Manager
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Review titled Easy & efficient
Rated 5 stars out of 5
by Bob Walsh - Posted on 14 November 2024
Consult with GP was easy to organise & very friendly & efficient. Got referred on to hospital as requested.
Visited November 2024
Review titled Walford Mill Medical Centre
Replied on 08 January 2025
Dear Mr Walsh Thank you for taking the time to leave us a review. We are very pleased to hear that you had a positive experience at the practice. Best Wishes Sarah Faulkner Practice Business Manager
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Review titled Amazing Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
I used to live in Wimborne and was registered with Walford Mill Surgery I am now an out of area patient but the Practice have kindly allowed me to stay registered with them. I wished to remain with them because of the very high standards of care and attention shown by all the staff. I wish that all practices across Dorset were in a position to provide the same very high standards.
Visited November 2024
Walford Mill Medical Centre has not yet replied.
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Review titled Brilliant surgery - highly recommended
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
I would just like to thank the surgery. The reception staff are all extremely helpful, kind and courteous. I care for an elderly relative and am often in and out of the surgery in person and also frequently contact them on the telephone. I highly recommend the doctors at the practice. They are extremely helpful and provide a professional and caring service. I recently attended having worried about a lump under my arm for a little while but left feeling reassured and like I had had a weight lifted.
Visited October 2024
Review titled Walford Mill Medical Centre
Replied on 22 October 2024
Thank you for taking the time to leave us a review. The team all work extremely hard to care for our patients and it is great to hear you have found them kind and helpful. Your feedback will be much appreciated. Best Wishes Sarah Faulkner, Practice Business Manager
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Jane Small - Posted on 18 June 2024
My husband and I, together with a very elderly parent have recently moved to Wimborne. We are extremely pleased with the service of all staff, particularly the reception staff who have a very difficult job. The lady on duty,morning 17th June, was professional and dealt with all our enquiries with efficiency and empathy. Walford Mill doctors surgery is highly recommended.
Visited June 2024
Review titled Walford Mill Medical Centre
Replied on 22 October 2024
Thank you for leaving us a review. We are really grateful for your feedback. Best Wishes Sarah, Practice Business Manager
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Review titled Very disappointing indeed.
Rated 1 star out of 5
by ALISON MARY ALLISON - Posted on 20 May 2023
What has happened to Walford Medical Centre? - Used to be excellent. My adult son, who I have put my life on hold to care for, for the last six months after a serious breakdown, has had nothing but problems with the " Care Navigators"/receptionists that answer the phone ( if it is answered at all) regarding prescriptions etc. and most vitally to us, actually obtaining his medication because a doctor has not signed it off in days - running completely low on his medication - which is now pretty much a lifeline to both of us, is both incredibly stressful and it feels quite frankly that we are battling just to get hold of it. The attitude is very wrong especially for a doctors surgery where care and compassion is surely a vital requirement when dealing with people who are obviously already suffering. To make things worse when I have called in person I have been answered with shrugged shoulders and obvious irritation despite remaining polite, by the receptionist. I would certainly no longer recommend this surgery to anyone especially if they have young children as I did when we first registered.
Visited April 2023
Review titled Walford Mill Medical Centre
Replied on 26 September 2023
Dear Patient, Thank you for your feedback and apologies for the delay in publishing our reply. I am sorry you have had a bad experience with the attitude of the receptionists at the practice. Our aim is to provide a compassionate and supportive service and I am sorry that your experience did not leave you feeling this way. We share and discuss all feedback at our practice meetings however if you feel you would like to discuss your experience with us directly please do get in touch. Kind Regards, Sarah Faulkner, Practice Business Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Mark Wratten - Posted on 22 April 2023
The most thorough GPs who are kind, caring and provide a high standard of professionalism. I feel very lucky to be a patient at this practice.
Visited April 2023
Review titled Walford Mill Medical Centre
Replied on 24 April 2023
Dear Mark Thank you for taking the time to leave your feedback. It is lovely to hear you feel lucky to be a patient with us. I will pass your comments on to the team. Best Wishes, Sarah Faulkner Practice Business Manager