Wallington Family Practice
Wallington Family Pract, Jubilee Health Ctr West, Shotfield, Wallington, Surrey, SM6 0HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Some are very helpful but not all
Rated 2 stars out of 5
by jennifer Drayton - Posted on 11 November 2023
Several of the doctors don't even look at you, it's as if sometimes you are a number not a person. To get an appointmentvtakes forever. The messages when you ring fir an appointment do not need to be so long, repetitive before you even get into the queue to try and get an appointment
Visited November 2023
Review titled Wallington Family Practice
Replied on 18 March 2024
Thank you for your feedback. I am sorry to hear that Wallington Family Practice has fallen short of expectations. It is important to hear from service users so that we can learn and improve the service we provide. It would be helpful if you could email a more detailed feedback to swlicb.wallingtonfamilypractice@nhs.net so that we can look into the concerns in more detail. Thank you, Nabeel, Practice Manager.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Pamela - Posted on 09 October 2023
I have been trying for 6 months to get an appointment. Unless you have ninja fingers it’s almost impossible. Very disappointing as I have been with this practice for many years, the last few years getting appointments have become more and more difficult. I suppose it is the same everywhere but it is unacceptable.
Visited October 2023
Review titled Wallington Family Practice
Replied on 18 March 2024
I am sorry for the problems you have had in obtaining an appointment, and, I am also sorry for the length of time taken to respond to your review. We are constantly striving to improve services for patients, especially to improve access. We have therefore recently introduced a triage system. The GP will review each request and offer an appointment according to the need. This process enables those with urgent needs to be seen sooner. We will keep this system under review and make adjustments if necessary. It is important to receive feedback to enable Wallington Family Practice to design services in accordance with patient needs. Thank you for your feedback and I am sorry that Wallington Family Practice fell short of expectations. Nabeel, Practice Manager.
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Review titled Fantastic Doctors Surgery
Rated 5 stars out of 5
by Charlotte Bancroft - Posted on 25 August 2023
I joined in August after having many bad experiences at my previous practice. I called after 8 am for a appointment i explained the situation and was given a time however couldn't make it face to face till the afternoon. I recalled at 2pm and was given an appointment at 3pm. The doctor was absolutely lovely and so helpful. All the receptionists and admin team this week have been so polite and helpful. I have had to call numerous times due to my babies illness and every time I have felt listened to and haven't had to reexplain my situation. Everyone I have encountered have been amazing and can tell they put their patients first.
Visited August 2023
Review titled Wallington Family Practice
Replied on 18 March 2024
Thank you for your positive feedback. It is always encouraging to hear when the Practice has been helpful to service users. Thank you for the review, Nabeel (Practice Manager).