Wallington Family Practice
Wallington Family Pract, Jubilee Health Ctr West, Shotfield, Wallington, Surrey, SM6 0HYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Wallington Family Practice.
Reviews
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Review titled Some are very helpful but not all
Rated 2 stars out of 5
by jennifer Drayton - Posted on 11 November 2023
Several of the doctors don't even look at you, it's as if sometimes you are a number not a person. To get an appointmentvtakes forever. The messages when you ring fir an appointment do not need to be so long, repetitive before you even get into the queue to try and get an appointment
Visited November 2023
Review titled Wallington Family Practice
Replied on 18 March 2024
Thank you for your feedback. I am sorry to hear that Wallington Family Practice has fallen short of expectations. It is important to hear from service users so that we can learn and improve the service we provide. It would be helpful if you could email a more detailed feedback to swlicb.wallingtonfamilypractice@nhs.net so that we can look into the concerns in more detail. Thank you, Nabeel, Practice Manager.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Pamela - Posted on 09 October 2023
I have been trying for 6 months to get an appointment. Unless you have ninja fingers it’s almost impossible. Very disappointing as I have been with this practice for many years, the last few years getting appointments have become more and more difficult. I suppose it is the same everywhere but it is unacceptable.
Visited October 2023
Review titled Wallington Family Practice
Replied on 18 March 2024
I am sorry for the problems you have had in obtaining an appointment, and, I am also sorry for the length of time taken to respond to your review. We are constantly striving to improve services for patients, especially to improve access. We have therefore recently introduced a triage system. The GP will review each request and offer an appointment according to the need. This process enables those with urgent needs to be seen sooner. We will keep this system under review and make adjustments if necessary. It is important to receive feedback to enable Wallington Family Practice to design services in accordance with patient needs. Thank you for your feedback and I am sorry that Wallington Family Practice fell short of expectations. Nabeel, Practice Manager.
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Review titled Fantastic Doctors Surgery
Rated 5 stars out of 5
by Charlotte Bancroft - Posted on 25 August 2023
I joined in August after having many bad experiences at my previous practice. I called after 8 am for a appointment i explained the situation and was given a time however couldn't make it face to face till the afternoon. I recalled at 2pm and was given an appointment at 3pm. The doctor was absolutely lovely and so helpful. All the receptionists and admin team this week have been so polite and helpful. I have had to call numerous times due to my babies illness and every time I have felt listened to and haven't had to reexplain my situation. Everyone I have encountered have been amazing and can tell they put their patients first.
Visited August 2023
Review titled Wallington Family Practice
Replied on 18 March 2024
Thank you for your positive feedback. It is always encouraging to hear when the Practice has been helpful to service users. Thank you for the review, Nabeel (Practice Manager).
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Review titled Pain free procedure
Rated 5 stars out of 5
by Alan Sheppard - Posted on 17 February 2023
I had minor surgery to remove a cyst on my back, from the start of the procedure I felt well cared for and I was kept informed of progress throughout. Like everyone, I felt apprehensive at the beginning, however at the end of the 30 minute minor op I left feeling very satisfied that the staff involved not only cared about my well being. They were personable chatty and professional. Thank you.
Visited February 2023
Review titled Wallington Family Practice
Replied on 17 February 2023
Thank you for taking the time to leave a review, your feedback is very important to us and we are so pleased you valued the service received. All feedback is reviewed at our weekly team meeting so that all staff get a chance to hear comments from patients both positive and negative. Thank you again
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Review titled Excellent practice
Rated 5 stars out of 5
by Joanna - Posted on 17 February 2023
I have always received an excellent service from this gp practice, the whole team provide a professional reassuring and hopeful healthcare service for myself and family.
Visited February 2023
Review titled Wallington Family Practice
Replied on 17 February 2023
Thank you for taking the time to leave a review, your feedback is very important to us and we are so pleased you value the service provided. All feedback is reviewed at our weekly team meeting so that all staff get a chance to hear comments from patients both positive and negative. Thank you again
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Review titled Very Efficient!
Rated 5 stars out of 5
by Lynda Langley - Posted on 24 January 2023
Called at 2pm for a GP call back and was called by the Dr 10 minutes later. Very understanding and efficient. Anti-viral tablets prescribed and eye care instructions given in case of worsening symptoms. I collected the medication from my chosen pharmacy within 30 minutes! Thank you Wallington Family Practice!
Visited January 2023
Review titled Wallington Family Practice
Replied on 26 January 2023
Thank you for taking the time to leave your review, all feedback is important to us. It's great to hear you have had a very positive experience using our new booking system. This was significantly changed in July when our waiting time for a routine appointment had crept up to 3-4 weeks which we felt was far too long. We are pleased you have found it working so well. All feedback is presented to our weekly team meetings so that all staff can get an understanding of patient views.
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Review titled Hugely improvef online booking system
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
The GP was thorough and clear with her advice and left me confident that my concerns were being addressed. She was kind and patient. The new online booking system was easy to use and allowed a choice of telephone and face to face appointments for the same day a significant improvement!
Visited November 2022
Review titled Wallington Family Practice
Replied on 15 November 2022
Thank you for taking the time to leave your review, all feedback is important to us. It's great to hear you have had a very positive experience using our online booking system. This was significantly changed in July when our waiting time for a routine appointment had crept up to 3-4 weeks which we felt was far too long. We are pleased you have found it working so well. All feedback is presented to our weekly team meetings so that all staff can get an understanding of patient views. Thank you again Sarah Kavanagh, Practice Manager
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Review titled Diphtheria jab
Rated 3 stars out of 5
by Anonymous - Posted on 30 November 2022
En route to getting jab. Fingers crossed. Excellent support from non clinical staff. All well so far……………………….
Visited November 2022
Review titled Wallington Family Practice
Replied on 01 December 2022
Thank you for your feedback which is very important to us. We are glad your experience of the service to date has been a positive one. Thank you for taking the time to share that here for others to see. Sarah Kavanagh, Practice Manager
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Review titled Lovely practice
Rated 5 stars out of 5
by Nina - Posted on 14 November 2022
I have been with them my whole life and never had any problems always been amazing. Listen and help even notice thing I didn’t!
Visited November 2022
Review titled Wallington Family Practice
Replied on 15 November 2022
Thank you for taking the time to leave a review, your feedback is very important to us and we are so pleased you value the service provided. All feedback is reviewed at our weekly team meeting so that all staff get a chance to hear comments from patients both positive and negative. Thank you again Sarah Kavanagh, Practice Manager
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Review titled Improvement
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
I have spoken with two lady doctors recently and had one face-to-face appointment and it was a great experience. The doctors were engaged and helpful. I didn't feel rushed or like I was an inconvenience. Usually I always feel like they’re trying to just get me out the seat and gone. I managed to get an appointment the same day and was promptly called when required.
Visited October 2022
Review titled Wallington Family Practice
Replied on 17 October 2022
Thank you for taking the time to submit a review. Your feedback is important to us and its lovely to hear you have had a positive experience from the service received recently. We will share this with our team. Thank you again Sarah Kavanagh, Practice Manager