Warden Lodge Medical Practice
Glen Luce, Turners Hill, Cheshunt, Waltham Cross, Hertfordshire, EN8 8NWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Warden Lodge Medical Practice.
Reviews
-
Review titled Really good experience
Rated 5 stars out of 5
by Joe - Posted on 01 July 2023
Friendly receptionist great doctor was sent there from valley view couldn't have had better experience sent for exray straight away!
Visited July 2023
Review titled Warden Lodge Medical Practice
Replied on 06 July 2023
Dear patient Thank you for your feedback regarding your experience at Warden Lodge. Kind Regards Warden Lodge Medical Practice
-
Review titled Extremely helpful
Rated 5 stars out of 5
by Sarah - Posted on 09 June 2023
I was issued a prescription from the dermatologist at Hertford county Hospital but could not locate the product due to poor supplies at present. Contacted surgery and asked if they could prescribe an alternative brand name as the dermatologist has not returned my calls. The prescription clerk was extremely helpful and arranged this for me via the Gp. She called me and kept my totally updated and I now have the ointment needed for my condition
Visited June 2023
Review titled Warden Lodge Medical Practice
Replied on 12 June 2023
Dear patient Thank you for your sharing your positive experience at Warden Lodge, this will be shared with our prescription clerk. Kind Regards
-
Review titled Rude Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
First time visiting the GP for several years, greeted by extremely rude receptionist staff. Talking amongst themselves, completely ignoring me. When raising a query with them they were asking me intrusive questions about what I do for work etc. being very judgemental even though they were not required to know this information to be able to help with my query. I managed to see the GP who was extremely kind, caring and understanding, I cannot fault him. I have been a patient at this practice for 24 years and will not be returning.
Visited May 2023
Review titled Warden Lodge Medical Practice
Replied on 08 June 2023
Dear patient We are sorry you have had cause to comment on your experience at Warden Lodge, we would like to investigate further and would be grateful if you could contact the practice manager to discuss further. Kind Regards Warden Lodge
-
Review titled Rubbish appointment system
Rated 1 star out of 5
by Mrs Lyn Partridge - Posted on 10 May 2023
Had to leave a bad review 10 days ago but miraculously the very next day I received a phone call from the doctor who has arranged a blood test and told me to make an appointment in 2weeks time tried phoning to no avail unless you were dying to hang up so tried on line to no avail so went into surgery and was told no appointments for the near future now either the doctors don’t know what’s going on in their own practice or the receptionist don’t want to give you an appointment what is going on
Visited May 2023
Review titled Warden Lodge Medical Practice
Replied on 08 June 2023
Dear Mrs Partridge We are sorry you have had cause to comment on your experience at Warden Lodge. We will investigate the points you have raised in more detail. Kind Regards Warden Lodge
-
Review titled Words fail me
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Never able to get an appointment, a couple of the receptionist and practice nurses do try their best but look stressed. Usually a sign of a poor management team . Latest episode. I had an appointment to see a practice nurse for some follow up treatment post hospital discharge. As I have mobility issues, I needed to use a cab. This didn't turn up so I started making my way to the bus stop. I know I was going to be late so tried phoning, "You are currently 27 in the queue." was the response. In the end, I missed my appointment, but still attended. Couldn't fit me in, fair enough. At this stage I started to feel very unwell. I told the front desk this and was basically ignored. Got home, wife called 111, assessed and ambulance sent for me. In A&E it was suspected I had suffered a minor stroke. A&E staff couldn't believe that someone in such obvious distress was turned away from their GP! Spent the next 3 weeks in hospital. Wait there is more.Twice over the years, they have missed life threatening conditions in my wife, on both occasions being palmed off as its nothing, being prescribed inappropriate treatment, once even being sent to the wrong hospital! It has been due external intervention, twice, that she is still here. Would love to change, however, all surgeries seem about the same around this area.
Visited April 2023
Review titled Warden Lodge Medical Practice
Replied on 02 May 2023
Dear Patient We are sorry you have had cause to comment on your recent experience at the surgery. As your review is anonymous this does make it very difficult to respond. However we would like to investigate this in more detail, could you please contact the practice manager with your details so we can take this forward. Thank you Warden Lodge
-
Review titled Bad practice
Rated 1 star out of 5
by Mrs Lyn Partridge - Posted on 25 April 2023
I have phoned twice about my blood pressure which is very high asked for an appointment but was told to go to A & E which is at Barnet as i feeling extremely dizzy I didn’t think this was a good or sensible idea the attitude of this surgery needs a lot to be desired it seems that if they can pass you to A & E or an ambulance service its better for them because they can’t be bother to see you and as for getting through to this surgery it takes hours to no avail by the time you have your call answered there are no appointments left this surgery needs to be sorted out from receptionist to doctors appalling servise
Visited April 2023
Review titled Warden Lodge Medical Practice
Replied on 02 May 2023
Dear Mrs Partridge, We are sorry you have had cause to comment on your recent experience at Warden Lodge. A member of the management team will investigate this in more detail. Kind Regards Warden Lodge
-
Review titled What service
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2023
I am not a fan of Walden Lodge - rude receptionists, never answering the phone etc. Today’s experience totally amazing - new phone system so you don’t hang on you are called back - asked for an emergency appointment that day and got one (although receptionist did tell me to go to A&E but that was not necessary) - doctor I saw absolutely fantastic - took tests today but wants to make 100% sure all is okay and is following up with more tests Friday. Today’s experience was like going back in time to when Walden Lodge was great
Visited April 2023
Review titled Warden Lodge Medical Practice
Replied on 02 May 2023
Dear patient, Thank you for your feedback on your experience at Warden Lodge. Due to the increase in demand for appointments and the impact this has had on the ability of our reception team to manage this demand and volume of calls we have upgraded our phone system. This upgrade allows patients to be called back when their place in the queue is reached, we are therefore pleased that you had a positive experience of the change in our telephone system. Kind Regards Warden Lodge
-
Review titled Worst GP
Rated 1 star out of 5
by Serdar araz - Posted on 27 March 2023
Ive been on the phone for 2 hours and 9 minutes!!! Waiting its saying im first in the que but nothing now i am calling with my wifes phone because they have blocked my number!!!
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 28 March 2023
Dear Mr Araz We are sorry to hear you experienced problems contacting Warden Lodge, a member of the management team will contact you to investigate further. Kind Regards Warden Lodge
-
Review titled Absolutely appalling
Rated 1 star out of 5
by Martine Muir - Posted on 06 March 2023
After registered my need to speak to a Doctor at 8am this morning, I have waited 2 hours for a call back which just came. But it was just 1 ring before Warden Lodge rang off. One ring! No one could have reached it in time to answer it! I mean really?? Is it all about the stats? Because this surgery makes it very clear that its not about the patients
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 08 March 2023
Dear Ms Muir We are sorry you have had cause to contact us regarding your experience at Warden Lodge, please contact the practice manager who will investigate your concerns. Kind Regards Warden Lodge Medical Practice
-
Review titled Reception needs to respect privacy and lack of GDPR
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2023
Trying to get an appointment over the phone I was asked my dob she confirmed my name. The asked why I explained it was private & that I sent an email and told to call! She was very unhappy I would not discuss my issue - the vm message states 'our reception is trained to ask you about your condition but if you prefer not to tell them that's ok' this was not ok I felt extremely uncomfortable - Also my friend was in the reception & heard my name being said out loud & then the receptionist discuss/make comments about my call - its a disgrace
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 05 April 2023
Dear patient. We are sorry you have had cause to comment on your experience at Warden Lodge. The reception team ask for a brief reason for the call so that appointment can be made with the appropriate clinician. However as you have indicated if the patient does not wish to state this then the appointment/telephone consultation can be booked. In terms of confidentiality in the waiting room, the reception team are behind clear glass and we reduce the risk of overhearing information with a low volume radio in the reception area. Without the full information is it difficult for the surgery to comment on all your concerns, so if you could please contact the practice manager we will be able to investigate the circumstances in more detail. Kind regards Warden Lodge Medical Practice