Warmdene Surgery
County Oak Medical Centre, Carden Hill, Brighton, East Sussex, BN1 8DDContact details and opening times
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Reviews
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Review titled You want an appointment... Really!
Rated 2 stars out of 5
by Mr LessThan Impressed - Posted on 25 March 2024
So, after a recent interaction with one of the GPs , I had to see a nurse and then arrange a follow-up GPs appointment 'a few weeks after to assess the outcome of the nurses treatment'. So far, so good. Saw one of the nurses and then tried to book the follow-up GP appointment... it was a firm No. Receptionist could not book any appointments - I would need to phone in the following day at 09:00 to do this. So did as told - phoned in on yhe dot of 09:00 only to be told - no, no appointments were available! Tried to explain I needed to book said appointment at the bequest of the GP for a couple of weeks time but it was a firm... No, I would need to call the following day as soon as they opened to try to bag an available slot! So... if you really need an appointment, be prepared to play Russian Roulette to get one and to be fobbed off by a disinterested and uncaring individual. Hope you have better luck than I if you too are after an appointment.?
Visited March 2024
Review titled Warmdene Surgery
Replied on 22 April 2024
Dear Patient, Thank you for this feedback. As the manager at Warmdene, I sincerely apologise for any frustrations you have experienced trying to book an appointment. In this instance I am surprised that The GP did not book an appointment for you at the time that they advised you a follow up appointment was required. They can also instruct receptionist to do this on their behalf. Generally speaking, we must always endeavour to provide safe working arrangements for our clinicians and unfortunately that means that the availability of appointments is limited and capped and staff are only able to offer available appointments. I wish to reassure you that we do have some additional capacity via other specialists that may be appropriate to some patients needs, such as the community pharmacy service, first contact physiotherapist or our pharmacists, but unfortunately these options may not always be appropriate and capacity can be reached very quickly. Regrettably this is an increasingly common problem throughout the NHS and it is not unique to Warmdene surgery.