Waterbeach and Cottenham Surgeries
Rosalind Franklin House, Bannold Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poor access and treatment
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
GP line opened at 08.30- rang at 08.30 and already 30 in line. Access for a routine appointment availability was 6 weeks ahead. Made to feel i was an inconvenience
Visited December 2024
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Rude staff and never able to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2024
Today, I had (another) incredibly frustrating experience with the clinic. After spending over an hour in the queue, the receptionist acted as though she couldn’t hear me and abruptly hung up. When I tried calling back, there were no appointments available—it felt impossible to secure one. To make matters worse, the staff were dismissive and rude, outright refusing to provide treatment simply because I am pregnant, even though the issue I raised wasn’t related to my pregnancy. This isn’t the first time I’ve faced such difficulties—I’ve been trying to book an appointment for over a week now. It’s been a truly disappointing and exhausting
Visited November 2024
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Unable to manage referrals in a timely manner
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
Effectively the only NHS GP for patients in the area of Waterbeach, and it’s been unable to keep up with demand for years. For more than two years they have mismanaged referrals to other services in the region. On my recent call I was informed two months late that I’d been denied a referral for completely illogical reasons, while the doctor was willing to push back it comes too late, and even the doctor involved was willing to admit I might have better luck accessing meaningful care outside of their area.
Visited October 2024
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled telephoning problems
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2024
i was on the phone for 50 minutes got down to caller number 1 then went back to number2 then line went dead.i phoned back & was told i was caller16.i held on & when phone was answered i wastold there were no phone calls left.surely some discretion could have been used under the circumstances
Visited February 2024
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Doctors that read notes and listen to you.
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
I have recently changed doctors after we moved. I had heard a lot of negative comments re this practice so was reluctant to change to here. The first time I went to the surgery I had Dr S and he actually had read my notes and listened to how I was feeling. I had been having tests for years and getting worse. He got to the root of my problems and organised more tests, plus support from OT which has been amazing. Whilst true, you may have to wait a long time to get through on the phones, it's worth it when you get through and get to see or speak to a GP who takes time and is brilliant at their job. The reception staff are always kind and they are working in difficult conditions as there is so much building going on and it's getting busier and busier. All the doctors have always been so kind and helpful to me. Thanks for listening and for all your help.
Visited February 2024
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Avoid this surgery
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Waterbeach surgery will only schedule telephone consultations, refusing to make appointments for face to face. Anything in person will only be arranged on the day - if you are lucky as all slots get booked within 5 minutes of telephone lines opening. When having telephone consultations doctors are unaware of patients’ medical history when discussing long term conditions. Patients seem to be viewed as an inconvenience. Avoid this practice and go elsewhere if you can.
Visited January 2024
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Prompt response and comprehensive care
Rated 4 stars out of 5
by Anonymous - Posted on 19 March 2024
I contacted the GP practice in the morning and found myself 42nd in line. After a thirty-minute wait, the receptionist told me that a doctor would call me back that day. True to their word, the doctor called back, had a short talk with me, and scheduled an appointment for me within the hour. The consultation was detailed, ending with a prescription and referrals for more help from specialised NHS services that I needed. Overall, my experience with the practice was largely positive, showing their dedication to patient care despite some problems with administration.
Visited January 2024
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Do something with it!
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Rosalind Franklin House is the only place you can register in Waterbeach and is one of few 2-stars GP surgeries on Google Map. They have cancelled online booking system in the 21st century and only provide one hour window each morning for making appointments though phone call. Patients queue for ages to get a chance. If you are lucky enough to reach a human being, most time they just arrange the doctor to call you back. When they call you back, they can't even wait 2 minutes for you to pick up the phone. You should just avoid living in Waterbeach, if you are old or long-term sick people.
Visited August 2023
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Wonderful end of life support
Rated 4 stars out of 5
by Anonymous - Posted on 18 March 2024
I just wanted to thank the surgery for all they did for my mum as she entered the end of her life last year. It was an incredibly difficult time but the surgery dealt with our requests swiftly and with great compassion. They referred us to "Arthur Rank Hospice at home" which was an incredibly service and the surgery continued to support us and provided medication in a timely fashion. Thank you
Visited June 2023
Waterbeach and Cottenham Surgeries has not yet replied.
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Review titled Complaint
Rated 3 stars out of 5
by Rob Beer - Posted on 11 April 2023
Telephoned this morning ( 11th April) at 08.30am and was told by the recorded voice message that I was number 29 in the queue, which may indicate there is another telephone number that can be used to contact the surgery, to make an appointment to see the GP. Apparently the surgery does not open until 08.30am, then how at 08.30am can I be number 29 in the queue?
Visited April 2023
Waterbeach and Cottenham Surgeries has not yet replied.